lululemon athletica

Love, Love Love lululemon product so no complaints there. This location lacks a friendly helpful staff. Hey, this brand is expensive and has very loyal customers… would it kill to hire a friendly, helpful staff who actually wants to assist a customer with a question? I’ve been to several other locations with much more affable staff.

I love lululemon and buy all my workout clothes from them, but after this experience here — I am rethinking my love for this brand. It was just the most unwelcoming store with the exception of one nice girl there. The Asian guy that works here couldn’t have been more annoyed that I asked him if he had a size 36 in the abc pants. He didn’t even respond — just shook his head as if to say no and then proceeded to ignore me. After we walked away — disappointed — he jumped on the area we were looking as if to say — you damn people messed up our piles. Um — hello — we are looking for a size. And if you’re so worried about your piles — maybe you should have helped us. One star for this extremely bad customer service, but I added another bc I used to like this brand a lot.

Customer Service has IMPROVED! I’ve read previous reviews and believe I’ve seen the much needed turnaround. I’m a humble Lululemon fan, I don’t own every piece they’ve created or even change my workout cloths seasonally (so, yes, plenty of room to rebuff me, I guess). The one thing I can’t stress enough is the commitment to the local community by providing a free athletic events. Once you attend an event and witness no more than 50% of the clothing worn is actually Lululemon (of course except on those who work there) you will see the humility. The employees and ambassadors really embody the «acceptance» of all humankind (and yes, I understand the opposition when a pair of pants costs over $ 90 and isn’t considered business appropriate). I ask those who visit and are «turned off» to join their facebook or read the chalkboard for upcoming events and attend one. Always remember, no one can make you feel insignificant without your consent.

I love Lululemon and I am a loyal customer… I used to go to the Gtown store and it was good. However, I started going to the Clarendon store when I moved to the area 3 years ago… and quite frankly, they consistently had over this 3 year period, the worst customer service I’ve ever seen in a store where a customer easily spends hundreds of dollars each time they shop there.
The reps don’t seem to be eager to help at all (with some exceptions), they don’t make any effort to find you sizes or look in other stores (which none of LULU stores does btw)…sometimes, you even feel your bothering them by asking… and it’s not because they’re busy… Many times they’re just coasting there doing nothing and seem to be bothered when asked… sort of a weird attitude in general. Not sure why the managers are oblivious to this.
I noticed that the customer service in general is lacking in Lululemon stores (Clarendon being the worst) … I feel they don’t make any effort to please the customer since their product is great quality and design and sells anyway.
I am giving this store one star because the managers need to know about this lack of customer service.

It was my first time going in a Lulu store. I see everyone in Arlington decked out in their awesome work out clothes. Since I am a heavy person I wanted to start working out and look good doing it. As I was going in the store there was a lady in front of me and one behind me going in there as well. They were both greeted as they came in, but no one even acknowledged me coming in. I found the store confusing as to what side was for what gender, but I finally figured it out myself. The one male worker in there who was working my section I was shopping in did not ask me if I needed help or if I was finding everything okay. Actually no one asked me anything. What really upset me though is this guy went over to another worker and mentioned to her that I was overweight and shouldn’t be in here. I am very body conscious so I left very hurt. I guess I’ll never be able to enjoy their fabulous clothing if I’m going to be judged for trying to better my well being.

Haven’t had a bad experience yet. Every time I visit Jill is so helpful. She offers different styles according to my activity, knows my size before I tell her and let’s me know if there’s an activity going on.

While this location is neither as big nor carries as much stock as it’s sister Georgetown location, they carry a lot of the basics plus some. I went in last week to purchase some black boogie shorts for hot yoga and was immediately greeted and helped. Staff are much more laidback than the Georgetown location. My salesgirl was very helpful and friendly without being too pushy. She was able to answer all my questions, assist me in finding what I was looking for and get me to a dressing room quick and efficiently, not to mention, she showed me some other pieces that I could consider as well.
I love Lulu because they not only sell great and attractive sportswear but they support the local yoga community, offer run club and yoga classes (check out their calendar) and keep you in the know about local yoga studios and picture local yoga instructors (there’s big photos of my favorite yoga teacher at this store! hollerrrrr #famous) They also welcome you if you are shopping with your pup and offer water and treats so another excuse to stop by while walking your pup and treat yourselves.
I have officially become a lulu addict. sorrynotsorry.

I am addicted to this place. They change their inventory so frequently that I feel I have to go monthly or I am missing out.
Even my hubby loves the boxers.

I’ve been to Lululemon stores before, but never purchased anything until I visited this location. The staff was super friendly and very attentive when they needed to be. The young gentleman was helpful in explaining sizing and material since I said I was trying things on for the first time. The girl at the fitting room was great with checking in and getting sizes for me. A different girl at the checkout was incredibly helpful when my friend and I brought up some items that were marked down on the site, but not in store. Thankfully, she was able to price match so we ended up getting 2 extra items than expected! The staff were even friendly to my friend’s dog and gave him treats.
All in all, I didn’t feel judged in any way going in (I’m not super fit btw and I was wearing a plain white tee w/​a skirt and sandals), and made my first gigantic Lulu purchase because of the great service.

Best workout clothes ever. This location is filled with a great staff who are welcoming, helpful and extremely knowledgeable about the product. The vibe is really great in the store and I always leave smiling.

I’ve been in here at least twice in the last few months and have always felt rebuffed by the staff. Yesterday was no exception as the staff looked me up and down. One person randomly told me that she bought a similar tank top. Ok. And?
The cashier asked if I had purchased Lululemon products before and whether I was familiar with the care and maintenance of my apparel. His female counterpart gave him kudos and said he is so good for asking customers. Why should that be recognized? Yes, your clothes have had majorly public press regarding the quality but do you think making sure you ask us is going to change what happens when we do wash and dry our tank tops and pants?
Sale items are spread out and there seemed to be a decent representation of all sizes for the full price items. My dressing room had two mirrors and a handful of hooks, which I appreciate.
Looking forward to wearing my tank top, which by the way, contains space for removable cups, but did not come with them. When I inquired about them with the Lululemon representative, I was told in an effort to be sustainable, the cups do not come with the shirt and can be interchanged with other cups if I had them. If not, I could request those at the store. I feel shortchanged given my $ 34 tank top.
That said, I want to like this store, but I prefer the P St. location since all my experiences there have been positive.

I’m the kind of girl that is totally fine buying Target/​Champion yoga and athletic gear without plucking down triple digits for one single piece. However, I’ve been doing price and quality comparison for cold weather running jackets and have found that other brands are too bulky for my body type and I don’t need to wearing a freakin’ windbreaker on my runs. I’ve come in the Clarendon store several times due to its nearby location by my condo just to look around. Several of the lululemon staff have been very friendly and have asked me about what I’m looking for that meets my fitness needs. I’m not a yoga crazy person (a bad power yoga studio ruined my back!) but I do pilates, kickboxing, and running. I finally caved yesterday to my inner demons to buy a base runner ½ running jacket for cooler temps, and they magically had one in my size. The Tysons and Georgetown stores were sold out of the color I liked so I was super happy to have found one of the last ones they had in stock. The younger guy that helped me find what I was looking for was very friendly and helpful, whereas the lady that took my payment at the register was lukewarm. When I was double-​checking the garment for any loose threads or anything, she asked «why would there be anything wrong with it?» I said I just wanted to double-​check, because you want to make sure the product is in good shape.
Generally, the people working here are very nice, but I’m kind of surprised someone would be upset by a customer wanting to make sure they’re buying a quality product.
As a note, I don’t really buy into the whole weird lululemon culture, and it took me several years to think of purchasing something from here. There’s this whole cultural underbelly of «keeping up with the Joneses» here that is really alive that I just don’t flow with well. I think the occasional well-​made running jacket or yoga pants wouldn’t kill me here, but I will still continue buying the majority of my workout clothes from other businesses.

I was really disappointed because I purchased the «All Sport Bra» which is in stock online at regular, non-​sales price of $ 52 (shipping included). For some reason the Clarendon store charged me $ 64. I called to inquire about a price-​adjustment and the sales associate said I had to come in to the store to return it. Seriously, this store charged me a $ 12 markup from regular price. Buyer beware at the Clarendon Lululemon!

When I’ve been working out really hard and start seeing a difference in my body, I like to treat myself to something from Lululemon. Today it was a pair of the wunder under crops and a zip-​up jacket. I love the feminine colors without it being overly girlie. The staff is super helpful, and I always have a pleasant experience.
My only complaint is the volume of the music, or maybe the acoustics. My bf & I I were standing less than 3ft apart and he could barely hear me. I had to keep repeating myself, and I hate that!

The chick that works here with an accent is RUDE
Wish I remembered her name.
I put a pair of pants on the floor as I was bending over to bottom shelf. She runs over and tells me oh don’t put those on the floor.
I said «I am buying them»
How about not putting freaking shelves ½ inch from the floor.
Anyways how about customer service?
Can I help you get that?
Then dirty looks the rest of my shopping experience.
The quality of your clothes is degrading anyways… being set on the floor for 10 seconds isn’t going to make or break the quality ok.

I made a specific trip here on a quest to purchase a hoodie to keep me warm and snuggly on my very long flight overseas. I really wanted something flattering, not bulky or ‘sweatsuit’-like, and thumbholes were a must! I ended up purchasing a yellow scuba hoodie. I’m not sure I am in love with it yet, especially after buyers remorse kicked in last night after thinking about the $ 100+ pricetag for one hoodie! I do love that it was indeed a flattering, almost hourglass fit, and the thumbholes as well as oversized hood were perfect.
The store is bright, clean, well organized and staffed with very friendly people. A nice gentleman noticed my Crossfit shoes and we chatted about my workout. Another gentleman helped me decide between two colors of the hoodie.
Overall I was very impressed with the friendly service and clean store. I do wish they had more color options for hoodies, and maybe a discount for first time buyers :)

This lulu is located near the Orange line Clarendon stop on the Metro. We stopped in to get some gear for the Rock ‘n’ Roll USA ½ marathon since the weather reports were showing it to be cold in the morning. The store staff was very nice and welcoming — even helped my cousin get some warm long sleeves for the day of the event.
Everything in the store was pretty organized and neat and the staff was super jazzed about our race, wishing us good luck and fun for the next day.
Area has all these little shops within walking distance and it is great that the lulu is located here.

Absolutely HORRIBLE customer service, except for the guy in men’s section, who wasn’t helping me, but was helping another customer very attentively (kudos to you).
It was such a different experience from the one I had at the Georgetown store.
Came back and left without making a purchase.
For a store of this type and a hefty price tag, customer service should be top-​notch.

I bounce between Crossfit, Yoga and jogging most days. I need functional athletic goods, to keep me lookin’ good … s.
Folks may balk at the price of Lulu gear, but it’s legitimately comparable to Nike & Under Armour cost. And how many Nike stores do you know that offer free yoga, support local fitness ambassadors and sponsor community fitness events? Yeah. None. Anything over $ 10 feels expensive to me, so checking out is always a small heart attack. But I’ve yet to have buyer’s remorse on any item purchased through Lulu, at the Clarendon store or otherwise.
Their staff of pretty ladies are always helpful in pointing out new gear or appealing engineering in a low pressure way. It’s never «you should try this …» but rather «we made it this way so you can …» I especially enjoy working with a very tall gal (I’m a fellow tall girl) that works there (I think it’s Maria!) and we lament about the critical length of crops and pants and what works for her and how it might work for me.
Thanks for all the lunch bags, Lulu!
Location specific: park in the lot next to Barnes & Noble and have one of those store validate, as street parking can be iffy and meter maids are plentiful.

I just wish the prices were a little lower. I have only bought one pair of pants from here «butt» I get some serious compliments on those pants. Meaning, they make your booty look good! I get more compliments in my workout clothes than in my regular clothes. I change into my workout clothes at work and a co-​worker saw me out of the corner of his eye and did a double take and then was like «I didn’t recognize you»…I said «it’s the pants». And it really is. The lining in the groove pants somehow make you have a nice toned butt even if you don’t. My butt is flat so I love to pretend I have some junk in the trunk and it makes me feel confident when I have to lean over the bike in spinning class. I really do want another pair ($ 100) and this time I will not get them hemmed as much. They do custom hemming onsite but then you have to wait like a week to get the pants back.
The staff can be a little annoying. They rushed me to make a decision when I was there. I also think the fabric on the pants is not «lycra-​y» enough. I just want to make sure they last for the price.
Note: I have had these pants for two years now and wear them often. They have held up well. However, cat hair sticks to them like crazy! And I only wash them alone on the gentle cycle with a capful of Woolite and hang them to dry. They dry pretty quickly.