Lowe’s

Lowe’s is a great place to get seasonal and outdoor products. Great selection of outdoor products. The service is pretty good here. Lowe’s is pretty pricey though. For home improvement products, it might be better going elsewhere.

Giving this place a great review due to our experience with one employee. Bryson was an absolute gem of a help when my mom and I walked in here. He grabbed our lumber cart and took us around the store helping us grab what we needed and providing us with his opinion when needed. This trip would have taken 2 hours for us to accomplish our task. First class service from Bryson cut that time in half! And he helped us load our truck!

I like this Lowe’s. I was looking for tulip bulbs and I went to 3 other Lowe’s which didn’t carry them. This one does! Thank you!

Absolutely no customer service in the hardware department. I was looking for a lock for my office door & two ladies were engaging in their own conversations and never once opened their mouths to ask if I needed help. No «hi how are you today or anything». Completely turned me off.

Don’t trust the company website regarding inventory. It’ll say there are several product choices but, in reality, there are none. Also — «Here you go» isn’t the same as «Thank you» especially after the check-​out girl doesn’t even speak when one walks up to the register.

The guys and gals in the garden section are super helpful and knowledge about the plant, products and accessories.
I offer assistance in a none bothersome way. Gave valuable direction on plant care and help me get it all in the car.
Its just so happens to be their Spring Black Friday sale and they have a lot of cool things on sale thos weekend.

Where can i start?
Not really fond of this place. Ive spent thousands here not sure why but i will go somewhere else from now on.
First experience:
I bought some gallons of paint to have my husband paint the ceiling. If youve ever done this before you know that its pretty tiresome to paint a ceiling. We ran out ²⁄₃ through and so we went back to get more a different day and they were out. someone that worked there assured us that another product would match it just fine. It did not. so part of our ceiling is a different white. Husband went back and they said they no longer carry the one we used first but had only a 50 gallon bucket left. There wont be anymore. Had no choice but to buy it and repaint the ceiling once again. They did discount the big bucket. just a nightmare.
Second experience:
My father bought me a drill set for xmas but we just already purchased one. I tried to take it back but they said they couldnt without a receipt which was fine but then one of the ladies at customer service said she would get a manager for me like she was going to help me so i said ok i didnt ask her to btw and waited around patiently and every so often come back to the counter to see if the manager had come. no so i sit back down then i said well its been a while i will go shop around and can you call me on the intercom when they are here? so i shopped and got about $ 300 dollars in items and then scheduled a flooring appointment in which i ended up spending $ 6K. Never got called. Went back to customer service she just said cant return it without a receipt. That was a complete waste of time. Never got a manager never intended to just be upfront with me. Just had me sit around all day. Also while i was leaving with a whole cart overfilled of things and had to put the big drill box on top of everything to leave and im 3 months pregnant and having a difficult time with the overloaded cart the automatic doors would not open. She yells at me from customer service i have to pry it open i just felt like i was done. Didnt say anything though when they all just stared at me from their desk and didnt offer to help me. I run a business and i always open the doors for my customers if they are carrying a lot, pregnant, elderly or look like they need help.
Third Issue:
I tried to pay part of my very large purchase with a new lowes card i just applied for. Online when i signed up it said i can use it before the card gets here but that was not the case. Avoiding customer service where the same lady was so unhelpful last time i decided to check out at a regular register. She said i could not do it without the actual card being present. I have not received it in the mail yet i had just applied a few days earlier. (Home depot did this no problem btw) Ended up paying for my large purchase another means but i did not want to do that. i dont like to argue but i feel like everyone that works here doesnt try to help you.
EDIT:
Fourth Issue :
I scheduled delivery for flooring 3−8−15. My husband tore up our old flooring so weve been living with dusty concrete the past week. Waited all day and no one showed up. Called Lowes after 10 minutes of trying to get anybody I finally spoke to a manager that said my appt has been moved to wednesday. i did not receive a phone call that is was changed or why its been changed nor would i have scheduled it for wednesday we both work that day.
Fifth Issue:
This one didnt bother me so much but i special ordered tile that was almost $ 6.00 a square foot. One of the boxes had all the tile in it broken in half. I had to return and and by it again with two separate transactions. That is ok. She let me buy this again at customer service. Pushed my project back since it was special order which is fine. When I went to buy more to do a closet they said i had to order it in flooring when the last time i ordered it at customer service when she looked up my account so i had to walk all the way back which was ok. All this was fine Its just inconsistent that sometimes they let you and other times they dont.

I wasn’t going to write anything but every time I come to these stores and I am shopping for paint I want to select certain paints And i want to ask questions about certain paints I can’t seem to talk to anybody that is knowledgeable about the paint I want I seem to have trouble getting the right card or information about the paint I don’t know if it’s me or what. What do you think about your shopping experience for paint at these big box stores.

Really grateful to Mark T for helping me find exactly what I wanted — a DeWalt drill/​driver kit and the drill bits to go with it. Excellent customer service even though he was busy and getting multiple pages/​calls. Would also like to thank his co-​worker who helped me find the solar screens I wanted which were way away from the power tools section.
First time at lowes and I’m very happy with my experience!

I’ve had less successful shopping experiences here, but I gotta say this afternoon was different. I couldn’t turn around without running into an associate. Even had one of them check with me after she got off work to make sure I found what I needed.

Horrible customer service. I purchased a vacuum cleaner here and the thing completely stopped working after 3 months. It was 3 months and 13 days to be exact. I went to Lowe’s and they refused to stand by their product. The lady said there was nothing she could do for me, gave me the number to the manufacturing company and then walked away. Very RUDE employees. I will not be back. Go to Home Depot in Grand Prairie instead.

I keep coming back but service here is always terrible. No staff or few staff at specialty counters, they close or abandon the garden center early, and its just a chore to shop here.

Nothing ever happened in this town. I was feeling low down, not a lot to do around here. I thought that I would go right out of my mind
Until a friend told me the news.
He said, «Hey, you know that vacant lot, right beside the gas station? Well, somebody bought it and on that spot they’re gonna build a Lowe’s where we can go buy bolts and screws.»
It was great!
Got get me a flashlight and a broom, a pair of pliers for every single room of my house.
Lowe’s has guys with nametags walking down the aisles, rows of garden hoses that go on for miles and miles, brand new socket wrenches in a plethora of styles (all arranged alphabetically).
At the time, they were doing a promotional stunt. There was a great big purple sign out front that said every 27^th customer will get a ball peen hammer free.
This is the kind of stuff they carry:
Allen wrenches, gerbil feeders, toilet seats, electric heaters, Trash compactors, juice extractor, shower rods and water meters, Walkie-​talkies, copper wires safety goggles, radial tires, BB pellets, rubber mallets, fans and dehumidifiers, Picture hangers, paper cutters, waffle irons, window shutters, paint removers, window louvres, masking tape and plastic gutters, kitchen faucets, folding tables, weather stripping, jumper cables, hooks and tackle, grout and spackle, power foggers, spoons and ladles, pesticides for fumigation, high-​performance lubrication, metal roofing, water proofing, multi-​purpose insulation, air compressors, brass connectors, wrecking chisels, smoke detectors, tire guages, hamster cages, thermostats and bug deflectors, trailer hitch demagnetizers, automatic circumcisers, tennis rackets, angle brackets, Duracells and Energizers, soffit panels, circuit breakers, vacuum cleaners, coffee makers, calculators, generators, matching salt and pepper shakers, and more!

Was completely ignored by proservice dept. after purchasing $ 2000. They stood there telling stories to each other looking right at me.

It was a little warm while shopping there.

The best home improvement store in town in my opinion. They have friendly and knowledgeable employees. It’s also easy to get in and out of. It’s right off interstate 20 on the north side between copper and matlock.

I have to say thank you, thank you for amazing service. I am not a handy person at all and am quite lost in hardware stores. I brought in a vintage children’s table and chairs set that I wanted to fix up for my kids playroom, but could not find the correct screws and such. The gentleman in the hardware department spent over half an hour with me helping match unusual hardware components. Then, the manager of the paint department helped me match 4 different paint colors. I was so impressed with their patience and professionalism. I will be back for sure!