Kwik Kar Auto Service & Repair

I’ve been going to this Kwik Kar for years. They always do good work and take care of the customer.

I went in for an oil change with a coupon for $ 10 off. It was said that it would be taken off but wasn’t/forgotten. Then when I mentioned it, I wasn’t able to get reimbursed, credit on a later oil change or even a sorry for the mistake. The guy took the car was nice, but someone «dropped the ball» and costed me $ 10 that I could’ve just gone to a different place to use.
So it’s more so the front counter not the workers. Or communication somewhere. But the act of not caring that you costed me money is not a good customer service tool.

Great oil change. No bs just simple oil change. Thanks so much for reliable service and notifying me of what’s going on with my vehicle.

Another quick and reliable service done. Jason had them check into the issues I had and recommended the repairs needed even telling me that I did not need a cooling system flush as I thought.

I got an oil change here on a Saturday morning. The service was very quick and the technicians were so polite. Not only did they do the conventional oil change, fluid fill ups, and tire pressure check, they also vacuumed my car. I love this place and will always come back!

My car service took 2 hours I was here since 12 noon I was pushed back because of the other people that came in after me that’s crap. I will it go to this location again. Only received 2 stars because I like my car service I customer service skills I had to ask over and over when will my car go next!

I fell for the reviews so I want to give my experience and opinion. When my check engine light came on, I went immediately to get the oil changed and fuel injection clean. The shop did not have my air filter in stock so I decided to go to Kwik Kar for a full tune up. The mechanic at Kwik Kar advised that my 2007 Ford Fusion at 114,000 miles needed a new manifold and conv assy and gave me a quote for $ 1,700. We looked under the hood together and I could not see ANY damage. He also could not explain very much. So, I told him to just give me an air filter with a tune up. He then explained that it would not get the check engine light to go off. When he told me it would take over 5 HOURs to get this done, I left and came back. The mechanic was gone and the teller tried to charge me over $ 425.00, much higher than the quoted amount. I had to bicker with her and because of a «special», I ended up paying $ 377.00 for an air filter, plenum gasket, and spark plugs. Over $ 270 for labor! Luckily, the check engine light did go off. Per, the mechanic, the simple fix was not suppose to work. I don’t trust this shop and I will not be back. I believe I could have gotten a much better deal somewhere else. This is my honest opinion and review. I really wish my experience was better. My goal was to find a good shop that I could take my car to on a regular basis. I guess I’ll keep looking. Thanks

Tried to charge me 270 for a battery. I said no so they messed with the battery I had. My car died a block from the place They refused to help me.

I cannot say enough positive statements about Mike, his team and this Kwik Kar. They are efficient, honest, speedy and affordable. It is unfortunate that I have become such a paranoid car owner, but I am relieved to have found this Kwik Kar to help maintain and repair my car. Reasonable prices, straightforward solutions offered with confidence and respect. His team doesn’t talk down to me, and they are not going to up-​sell me either. Oil changes, spark plugs, transmission issues-​oh my! Kwik Kar on Brown will continue to get my business. Thank you Mike!

This place is extremely honest and quick. I don’t know why I keep going to other places for service because I always end up right back here. When one place tells me something will be $ 100, this place finds the problem, fixes it and it’s half the price or cheaper. When another place tells me everything looks fine but they still have to charge to look into other things, this place finds the issue, explains it to me and takes care of it. No waiting. No rip off. This is definitely my new go-​to.

Avoid this shop at all cost! The owner Michael Pugh is an idiot and belligerent! I came in to get a state inspection sticker. They never mentioned any pricing and that I would be paying for an emissions test that is not required in my county. They quickly took my insurance and my truck without ever explaining that they would be doing both a safety inspection an emissions test. Avoid this shop at all cost! The owner Michael Pugh is an idiot and belligerent. When I asked for a refund he threatened to call the police.

Honest service. Up front explanations. Minus a star for the awkward way you have to go through the garage to get to the service desk. Also, be careful of pricing. For an oil change, its fair. For the cost of an air conditioning flush, they’re a little high. I just wanted the freon charged but the man insisted that they only did complete AC care. That’s fine but I’m not going to pay you to look at my old AC unit when I know I just want some freon put into it.

Really friendly, great customer service.

I have been coming here for years. They have taken care of virtually every car I have ever owned.
They treat you right, and talk to you about your car so you understand. And they are very helpful and attentive to your needs.
Michael Pugh and his staff will take good care of you, and don’t be surprised if you develop a personal relationship with them.

Ok today is my first time coming to Kwik Kar for oil change. I drove up and greeted and they took my car in. The reception is good and they have coffee and mini chocolate bars. It only took them 20 minutes to change the oil. The people are friendly and their mechanic explains the things to be done in the future to maintain the performance. (Sorry I forgot your name Sir)
The reason why it’s 3 stars, its 10 – 12 dollars higher than the regular shop (sorry guys)

I found myself needing a quick oil change while an hour from home, so I decided to try this Kwik Kar because it was a chain name I was familiar with — that and it wasn’t as sketchy and derelict as the other places I saw around.
First of all, I drove up and was immediately greeted and asked and my car was immediately taken in to be worked on. The receptionist also greeted me promptly when I entered the waiting room, and I was even offered a beverage.
I gave this place such a high rating not because of the quick and friendly service (the oil change took a little more than ten or twelve minutes), but because of the lack of a sales pitch: Other oil change places like to march me out to my car and ramble on and on about the shockingly desperate condition of various engine parts and pressure me into spending hundreds of dollars to fix it, etc etc like I don’t know the difference between the steering fluid and the dip stick.
However, at this place, the technician just wanted to show me what they had done and to give me a head’s up to keep an eye on my brake fluid. No sales pitch, no pressure. And it was such a relief!!!
The only con is that the service ended up being pretty pricey — $ 41 is about ten bucks more than the most expensive place in my hometown. I would definitely look for more affordable options in the future, but for a quick pinch situation like mine it was great.

This was my first trip to this particular Kwik Kar. I typically go to the one on Meadowbrook in west Arlington. Fortunately, for me, they were too busy to get to me, so I had to venture to the Kwik Kar on Brown Trail.
When I arrived, they seemed very busy but were quick to greet me and ask what they could do. It was a little too busy inside for m to find a seat while I waited, so I stood in the shade outside; it was a nice Saturday.
After about 30 minutes (quicker than I expected due to the high volume of cars), they called me in and explained what had been done.
I was very impressed with the level of service and the courtesy they displayed.
Perhaps the icing on the cake was receiving a thank you card in the mail a few days later. It was very refreshing to have such a great experience and then to be thanked for my business. I will be using this Kwik Kar from now on, and I highly recommend.