Kiko Milano

I went in here once to pass time, not one artist greeted me or asked me if I needed help. They completely ignored me… they pretended to be busy when the store was practically empty (which it is 90% of the time). But anyways, I guess if you’re selling cheap makeup across from Sephora you don’t have to be great.

This place is terrible. The customer service is pretty much nonexistent. Don’t expect a greeting when you enter… actually, don’t expect anything except the artists staring around and pretending to be busy in a completely empty store. It’s pretty much empty 80% of the time, at least from what I’ve noticed. Anyway, it took at least 8 minutes for anyone to acknowledge me. The first time around I had an artist who had no clue what she was doing. She couldn’t put lipstick on me correctly so I did it myself. Listen Kiko, you would make a KILLING by drooling affordable makeup if you just HIRED some GOOD artists, and at least pretended to CARE about your customers! I am a freelance makeup artist and I was not impressed!

I was first introduced to Kiko Milano when a close friend brought back a mascara for me from Italy. I like the mascara and was excited to see a store stateside.
The layout is fantastic and well-​merchandised. Prices are very reasonable and the colors are awesome. I’ve only tried the mascara and a lipgloss so far, but I like both.
My issue here is with the customer service. I wasn’t greeted at all, nor spoken to during my first trip. On my second visit, I had to seek out help, and the woman didn’t understand what I was asking or how to answer. Then, I had to wait ten minutes to check out because only one cashier was available and she didn’t know what she was doing. The manager just stood by, apologizing.
I guess when you are selling cheap makeup across from Sephora you don’t have to be great.

I was on my way to buy facial lotion at Macy’s, but I saw this store so I stopped by. I was greeted by a friendly sale associate and she helped me with deciding on the facial lotion that she thought that it has worked well on her. I ended up purchasing 3D Lifting Cream as I prefer that my facial lotion does not contain sunblock as I like to put on my own. The price for the items at this store is much less than the cosmetic counters at the department stores, but not quite as low as the drug stores.