Insight Imaging – Arlington

The front desk staff Krystal and Lesley were very warm. A beautiful way to start my morning, to be greeted and assisted by these ladies. They smiled all the time, and answered all questions with ha patience… Great customer service.
Secondly, my tech Imraan was great. .the best tech ever. .I’m claustrophobic and had to use the open MRI but sometimes, these machines are over rated. He kept me calm the whole way. While ensuring I was alright… He constantly updated me on the duration of the procedure. .he deserves 5 stars, I hope they give him a raise.
Thanks Insight… I finally crossed this bridge with your help.

Initial visit was fine. Was in and out in decent time. Staff was friendly. Once I left is when I experienced the problems I’m writing about. Was supposed to have two different scans on the disk they gave me to take to my doctor. The tech only put one of the two. Very frustrating. When I called to explain what happened the woman on the phone treated it like I was the one who made a mistake. No apology offered and no concern on her part. When I suggested that she send it to me she made a comment about it getting lost in the mail. The way this error was handled was unacceptable. I’m a patient that needs your help not the next appointment on the books. Where’s the double check to make sure that the patient has what they need? Who is taking a moment to make sure the patients are taking care of and are not just a number. Seems like they are forgetting why they are there. I hope the leadership of this company takes this to heart. I am not writing this to be nasty. Rather I just want to them realize how they are making people feel.

Insight Imaging’s staff is helpful, efficient and friendly. My husband and I are very pleased with the service provided. This was the first time using this company. I found them from the Cigna website as an approved provider. Not to mention they were much cheaper than any of the other local MRIS places. We visited the Arlington location because they offer an open MRI and my husband is more comfortable with this. I would highly recommend Insight. The parking was free too.

Insight Imaging Arlington, has the most amazing, efficient, friendly staff and is always my number 1 pick when an MRI is necessary. They have the most advanced equipment and scheduling is always easy! It’s definitely a drive for me but I go there regardless. You are in great hands there!

I had a wonderful experience today at Insight Imaging for an MRI on my hip. The office was spacious and decorated in a soothing manner. I also had no problem scheduling the appointment, and the four pages of forms were quick and easy to get through.
I am VERY claustrophobic, and Don (technician) was extremely nice and comforting. He explained everything that was happening and stayed with me (in my ear) the whole time. I was able to listen to my own music (I chose a podcast). Of course the MRI was loud (they are always that way), but I was able to listen to the podcast for the most part. The MRI was not as open as I would have liked, but it was much more open than a traditional MRI, and with Don’s help, I got through it.
And the receptionist Matt was funny and welcoming too. We had a wonderful time altogether laughing about how it would be a great place for a claustrophobe support group to meet. All in all, what could have been a tough time turned out to be a fun and relaxing experience.

Went yesterday after getting appointment scheduled the day before. Of course billing issues are complicated but that’s the fault of the insurance industry, not the MRI center. There were 4 pages to fill out — not a mound of paperwork as some suggest. Until medical records get standardized — which unbelievably hasn’t happened yet — hard copies need to be done. Thankfully some of the items were already typed in from the initial phone inquiry/​appointment making and check in process.
Focus was my knee and I didn’t need the Open MRI since I was only inserted up to my torso to scan my knee. Joon was my tech and he was very professional. He added cushions/​pads below my back — very helpful if you aren’t supposed to move for 30 minutes — and provided a headset and music to listen to for the full scan. Cost was $ 490 in case you are bargain hunting but rates apply more to insurance carriers so take that into consideration. I didn’t shop around because I read the favorable reviews on Unilocal and knew I was saving over the same scan done in a hospital setting.
When I made the appointment I asked for a landmark. All the operator could provide was the address on Arlington Mill Road. Strange since she could have easily said, «They are in the Village at Shirlington shopping center.» But that’s what you get with a centralized operator working with several offices that has probably never been to this location. The location is on the back side of the Shirlington row center; behind the Capitol City Brewing Company side of Shirlington row. There’s a main entrance for other tenants of the three story building. Insight Imaging’s entrance is around the bottom right corner of the building as you face it from the parking lot — closer to the escalator that takes you to the main level of the Shirlington shops.
They gave me a CD for my personal records and forwarded the same scans to my doctor — although they recommended taking the CD to the doctor’s office too just in case. Worked out great and admin staff at the front desk were pleasant and helpful. All you could ask for!

I have had pretty good experiences here in the past. It is conveniently located, parking is free, and the facility seems pretty clean. I am sharing some feedback about the scheduling staff which, while not a horrible experience, knocks off a star. Part 1 has information that might be useful if you need evening appointments as late as 7:30 pm on weeknights and/​or Saturday appointments.
Part 1:
When trying to schedule an appointment for an MRI of my knee, the scheduler who answered my phone call started telling me appointment times I could choose. It was nice that she was listing off multiple options over the next few days. I was about to settle on one of the times that was available on Saturday. As I was in the process of saying I would take that slot, thank goodness I mentioned (because the staff member didn’t ask for this information at all) that the order my doctor gave me said this MRI was to be done without contrast and then with contrast. Turns out, you can’t schedule an appointment in the evening or on the weekend (which is what I was hoping to do, to avoid missing work) if you need contrast. I believe she said a radiologist has to be in the office, and no radiologist is there after 3 or 4 pm (sorry, I didn’t catch the exact time, but it was somewhere around there) on weekdays or at any time on the weekend. It would be helpful if when patients call to schedule appointments, if the scheduling person could specifically ask whether your MRI is to be done with contrast, and to inform you of the more limited hours you can schedule those appointments, to save the time it takes offering appointment slots that really are not an option.
Part 2:
Also, I was little put off that the scheduler then proceeded to tell me to ask my doctor «if he really wanted me to get my MRI done with contrast, because only cancer patients ever really need contrast.» What? Should someone who answers the phones really be questioning a patient’s doctor? And should a scheduler be potentially scaring patients away by throwing around the word Cancer?
Oh, and by the way, my doctor is a she, not a he.
I wonder what would have happened if I had booked one of the weekend or evening appointments I was offered.

I recently had an MRI at Insight and I did not like my experience. There was the mound of paperwork when I walked in. Then, I was under the impression that I was going to be in the open machine but later I found out that I was not. So, the technician led me into the room and told me to lay down with my arm over my head and on my side. It was quite uncomfortable and he told me I could not move for 30 minutes. Then, the banging of the machine was right near my head and the noise was intolerable even with earplugs. I asked for headphones for music but could not wear them because of my position.
In addition, I had to ask him to please let me know how long I had to hold my position for each series. I have fibromyalgia and my joints hurt easily. He did not communicate well with me at all and I had to keep asking questions about the process. Finally, I had enough. I got up and walked out. He told me that the next time they would use the open machine and I could be on my back. Reluctantly, I came back the next day and the other machine was much better. Then technician was better at communicating as well. I just wish they could have discussed this with me before I invested two hours of my day for nothing. Communicate to the patient… it saves a lot of time and money!

I’ve been to several imaging centers over the years and I would definitely rate Insight Imagining in Arlington as the best I’ve been to. All of the staff seem sincerely helpful and welcoming — and they behave with concern and professionalism.
I originally went here, because they have an open MRI (claustrophobic). Knowing this, the technician that does the MRI is great at letting me know exactly what is going to happen and how long it will take.

Some folks get an annual check-​up — seems I end up with an annual MRI. In the interest of minimizing my co-​pay, I opted for Insight Imaging over going to Alexandria Hospital where I’ve always had them done.
My experience was OK.
Booking the appointment was definitely 5-​star easy. I got the day I wanted and an agreeable time slot without any problem and the amiable receptionist I dealt with on the phone was a pleasure.
Experience at the facility itself — eh, the hospital was definitely nicer.
No nice sticky-​pad socks to keep you from sliding around on the floor and no headset with music here. I ended up laying there for an hour listening to the hum of the MRI machine. So there’s definitely room for improving the experience. The staff was kind and efficient; the facility clean and convenient. As long as the imagery came out OK, the co-​pay was less than ½ what it would have been at the hospital and it was much easier to get an appt so there’s something to be said for that. Plus I was in and out in about ½ the time.
I wish they would have given me a link to download the ream of paper I had to fill out though — would have been nice to do a little of that in advance. I lost count of how many things I signed my name to.