Herman Boswell Property Management

Well, one star is thanks to the worst person in customer service I have ever been in contact with. She is rude, unprofessional and only goes by her opinion and not actual facts. If you get this company, please make sure you do not work with Elizabeth Herz. She has been nothing but roadblock to every single problem we have had. We are renting a house and she is awful when it comes to any concerns we have. She has been this way since the beginning. Even before we rented, she already had an information that was wrong. We got this rented thanks to the actual owner of the property, not this company. Also, when it comes to getting this property ready, she doesn’t use professional cleaning company. After two cleaning crews (that’s what she told us) the house was dirty with spider webs, dead bugs and rugs never got cleaned professionally. Move in date kept changing and now that We are in here and ask her when was the vents last cleaned, she had no idea. She didn’t even took time to check or do some research. And best of all she said that we need to do it ourself if we want them cleaned?! These are just few issues we had. Believe me there are more. I am just in aw of the attitude this one has. I worked in service industry for over 10 years and she is the worst person I have ever come across. I have no idea how is she still in this position with the company. So, please be aware if you get Elizabeth Herz. She is the worst. I wish, we would have found another property. Thank you and sorry for the long review. I am just very frustrated with this person, and I really hope you guys don’t have to work with her.

I can’t speak for the entire company but my family and I moved into the property in November 2014 and not only have I had to submit more maintenance requests in the short time we have been the then the 10 plus years we lived in our previous place but almost every request goes unanswered until i call and call to get updates. The latest and worse being that in April we noticed some shingles had blown off the house in one of the storms so we put in a maintenance request through their website. We got an email reply the next day acknowledging the request but nothing was done. just over a month later a 4 foot section of the ceiling and fiberglass comes crashing down in one of the upstairs bedrooms. and here it is another month and I still have a gaping hole in my ceiling and have not even got an excuse in 2 weeks much less any action to repair the damage.

So today I met with Mr. Boswell and the office manager Gayle. Again I felt that I was met with extreme prejudice. They both were dismissive of my position and said I had unrealistic expectations. Ultimately mr. Boswell ended up slamming his hand on his desk and yelling at me to «listen to him».
He then threatened me with a defamation suit and said I would be hearing from his lawyer. This would worry me except everything I have written is true and accurate.
Please…avoid this abuse by choosing a different prop mgmt company.

I’ve only been a tenant in a property managed by Herman Boswell for a month but I would recommend them to any friend. The agent was friendly and knowledgeable about the properties I was shown. When I signed the lease they were very thorough. I had a few small issues which were handled in a very timely manor. I look forward to long relationship as their tenant.
Looking for a house, condo or townhouse to rent check out their website.