Forever 21

I’m all for this location for a few reasons. One, I ALWAYS stop here anytime I’m at Pentagon City. Two, the employees are extremely helpful. I get cute finds at everyday great deals, and although it’s not as large as the Gallery Pl location, it’s still full of gems. If you want space, go there. But this one is inside a mall, so there is plenty in it and plenty around it. But, again – it’s inside a mall. It’s a good space, but you aren’t going to get lost. I’ve found my cutest jewelry with top compliments here. I appreciate that the employees always seem to be busy at work, but if you do ask for help, they will walk with you to help you with whatever you have a question about. That’s showing concern for the customer. Shopping is always an emotional purchase because you’re spending money of stuff you want to look good in, so you need it to love you back. I found a purse I fell in love with once, it was the last one. The handle was broken, so they gave me the sku to search online. It wasn’t there at all. I tried several times, and the manager on duty as well. I really wanted the purse, but I was not keen to paying full price for damaged goods. So, they rectified the situation by taking some money off so that I would be comfortable purchasing. I fixed the purse and it’s so cute! It’s the perfect size and goes with everything, so I’m pleased. And I’m thankful because otherwise – I would not have been happy about them, I would still be missing that purse, and it would not be in my room. That was the only time I’ve ever had an issue with a product as being a regular for years, so the fact that they are reliable and made me happy when a situation did go unusual – I can spend my money comfortably. And with so many options inside the mall, that showed they wanted me to get the purse I wanted. I appreciate them for that.

The check out line here is literally ALWAYS long and slow. The dressing room line too. I can tell the employees here don’t like their jobs. Most of them are unfriendly and never smile or even acknowledge you. This store is EXTREMELY dusty too; literally the whole store. I’m allergic to dust so it’s kind of gross to be in here. Ugh I’d rather just shop online. I love the jewelry and shoe section here though.

I live about 5 minutes from this Forever 21. The staff acts as though they really don’t want to be there but, even if that is the case, at least smile. Between the loud music and long lines … I rather just order online and pay the shipping fee. There’s a line to get in the dressing room, check out, get some help … EVERYTHING. Save yourself the headache and just order online OR go the Chinatown location.

Ugh, I am so disappointed with forever. When I went to check out my total came to $ 38. So I have her my card and said put 27 on the card and I’ll pay the rest in cash. Well unaware I quickly said can I see the item totals again. So she CANCELED it and showed me the total again. After I saw it was correct she RE-​SWIPED my card!!! And then tells me it’s declined! Are you serious? She failed to mention that she had ALREADY charged me canceled it and was recharging me! So obviously I didn’t have enough! Why in the hell would she not tell me that she had already swiped my card?!! So I couldn’t even get anything bc now I have a damn hold on my card for those 27 $!! So basically I went there just to put a hold on my card & pay for parking. Thanks! Worst of all the lady was training someone! & when I asked her why she didn’t tell me she already swiped my card she said and I quote «well I didn’t know you only had $ 29 dollars in your account». Seriously?!! What happened to the oh my sorry! Horrible customer service!!!

Cheap clothing with cute designs for young women. In terms of quality, you get what you pay for. Okay service, large selection.

Some good sales. The clothes are thin, lots of nice prints. Every time I have been in its a little chaotic with tweens everywhere. It’s right by the food court.

I don’t know what to say, its Forever 21. They did some remodeling in this location, since the last time I was there. I like it a lot better. It’s a little more open. Which is cool. But, I feel like there plus size section is getting smaller and smaller. I think this is why I like going to the Metro Center location. But, any way, other than that, Ill be here, because its on the metro and I dont have to drive, because I hate parking at the mall.

Update! They closed the store for renovations and OMG this is the forever 21 it should have been years ago. Newly done and beautiful. Has all departments for everyone in the family. staff is really nice and friendly helped me find items I was looking for that i found from the website. Downsides are that the line to check out is very long and they only have about 6 registers. My biggest problem with this location is that there is no chair or bench in the dressing room. Trying on items and not having a place to sit while getting items on your body is really uncomfortable.
They still haven’t done anything about the racks being in all sorts of directions making it hard to find things walk around.

HIRE PEOPLE WHO SPEAK ENGLISH. Wasting my time miming the dress I’m looking for getting NOWHERE. So frustrating. Messy racks, long lines, but that’s at every location.

If you like F21 clothes, you like them– if you don’t, you don’t. I personally like them, especially for the price.
I generally like this location. It gets EXTREMELY busy on the weekends, but so does every other store in Pentagon City. However, it’s big and laid out well, and they usually have a good selection of clearance items. I also like that they have a larger plus-​size section than many other locations. I usually have to wait for a fitting room, but the attendants do a good job getting people in and out.
The worst part of shopping here is usually checking out. The cashiers are sooooo sloooow and when you get up to the register they’re usually talking about their plans for the evening, which a) slows them down and b) means you have to butt in to ask a question. But I don’t hate it enough to stop shopping here.

One floor of crowded goodness. There’s a lot of merchandise, and usually at least one small, one medium, and one large of what you’re looking for.
I’m not a fan of the dressing rooms as it’s kind of open concept with curtains instead of real doors.
This Forever 21 is one floor, and there’s about 2 – 3 cashiers so the wait was a little bit this Sunday morning.

So I love forever 21 products. Order them online all the time, however this store and the one in metro center are probably jockeying for some of the WORST places I have ever shopped in my lifetime.
So, when i mentioned to the sales girl that i was counting on the ability to exchange the item i was buying, she made no mention that it was final sale. When i addressed it with the manager when i came to return the item, that i was upset to find out that i couldn’t — but it wasn’t a huge loss as it wasn’t that expensive, she basically accused me of trying to steal from the store (even though I wasn’t asking for anything in return AT ALL) and that i was an idiot for not knowing jewelry was final sale (even though i had exchanged a pair of earrings the year before). When i brought up that i had mentioned it to the cashier who didn’t say anything, she said it was located on the receipt and i should have known, though if the receipt had been printed, it would have been a sale and it would have been too late… just disregard the logical conflict in that.
At which point i brought up that i didn’t need to be treated like an idiot and there was no reason to yell at me as i wasn’t asking for anything in return, but for her to know that i was disappointed and thought that the cashiers should be listening to what customers say. She asserted that as she only said it was final sale and i said that tone and phrasing counted for a lot and to not disregard the way she was making me feel, she finally stopped yelling — as at this point i had started yelling. I don’t care for yelling, especially at people who work in places like retail because for the most part its uncalled for, but in this instance i lost my temper at the end.
Unless you know EXACTLY what you want, it will work out perfectly, and you don’t need anyone to help you with anything, and you don’t mind the product being cheaply made — lets be honest it is, then don’t shop here ever. BUYER BEWARE, no one will ever help you.

I’m 23 and I’ve been shopping at Forever 21 since I discovered its existance back in 2005. I love this store: very cute, unique, trendy pieces that you won’t see on every other girl (like Express or American Eagle clothes). I usually buy simple stuff that I can dress up. Plus, it’s SO CHEAP! The other day I got a cardigan, scarf, and 3 pairs of tights for $ 19.
This particular location is huge, and there is always a line, but I bring a book if I have to. I usually don’t need to try stuff on because I know my Forev 21 size!
Yea, I’m 23 and have a full-​time job, but the economy sucks and I need to save money, so I’m so thankful for this store and not embarassed to say it!

I’ll admit I have a little addiction to this store, mainly leftover from my college days of constantly needing new going out tops. When I moved to DC I discovered the Forever 21 actually has some decent «real» clothes mixed in with the glittery halters and plaid rompers. Finding the decency just takes a sharp eye and a lot of patience. Oh, and one also has to be fearless in standing up to the 13 year old girls… they can get a little intense.
Is it slightly embarrassing to be a 24 year old professional who still shops at Forever 21? Yes.
Do I always find something that I would be comfortable wearing in public? No. but then again, there’s always the accessories department…
Do I get compliments on my $ 12 tops? You bet!
Is it always worth the long lines, snotty service, and bratty clientele? There’s always
.

Another place to get trendy, cheap clothes. Okay mens selection– my boyfriend got a pair of jeans here for 8 bucks! Lots of different styles, and a HUGE sale section. The only thing that annoys me is they sneak regular priced stuff in with the sale, thinking people will buy it anyway. Other than that, its a good selection of trendy stuff, cheap enough to warrant only wearing it for two seasons.

I am usually pretty afraid of crowds (I get claustrophobic), but this store is just awesome. Forever 21 is exactly my style, and the prices couldn’t be better. It’s a big store, but you just feel so free that I can sometimes stand the crowds. If you go at certain times of the day, like earlier in the morning, it’s less crowded. The dressing rooms are pretty cool and handled well. Only thing is, sometimes the lines are HUGE, and it’s convenient how they have one cashier on duty at that time! (Not.)

chaos
The dresses are cute but the store is HUGE, you can never find your size, and because it is in Pentagon and everyone and their second cousin goes there its just …
chaos