FedEx Office Print & Ship Center

I can’t rave about this location enough. Its located down a long long strip of stores in crystal city. I had to return my rented textbooks and mail a certified letter. Of course I’m confused about what envelope to send it in and rates. Steven was the only associate visible at 8:30 pm when they closed 9 pm. He spotted me and immediately began asking me questions about what I need and what my desired arrival date was.
There were three other people in there finishing their packages and he gave them the same attentive help. Turns out my text books needed to be sent through UPS not Fedex but that didn’t stop Steven from packaging and taping up the box for me. Talk about above and beyond.
I’d been to Fedex earlier this week at a different location and left because the service was so subpar. Steven found my employee discount and applied it where others swore my company didn’t provide one. LIARS!
I left with my letter sent and my non fedex package ready to be delivered.

Convenient location, yet just hidden enough so that it is not a zoo with not enough staff to keep up (see my review for the FedEx on Capitol Hill if you are looking to know which location (s) to avoid). I have been in twice, the first time to return something that had a pre-​paid return label, and the second time for a copying order of annoyingly-​shaped paper.
Nice people, convenient hours and quick service!

After a comedy of errors with Staples that cost me valuable time and money, I was directed here. My document changes were quick, edited for errors, the auto-​correction didn’t change the document without asking and I wasn’t made to feel as though I was stupid for forgetting my flash drive at home and had some hurdles to overcome! I stopped by one time and had my weekend business nightmare corrected AND they stored my document on a flash drive for my future convenience, without grumbling. My taxi waited and the total process took less than five minutes. I am a new dedicated customer. THANK YOU !!!

The staff is really nice here and they went the extra mile to make sure I could use my coupon I found on Unilocal while waiting in line. They also helped me figure out what box/​envelope would be best to ship my package. They’re also open Sundays which is convenient.
On the downside, shipping anything here seems to be slow as molasses in wintertime. It seems like the guy ahead of me always needs to get a box and ship something to Uzbekistan by noon tomorrow and I’m in line waiting for twenty minutes.
It can take forever here but still the best option in the area to ship something.

This is in a great location. The place is clean and the staff is great. I like the hours they keep, helps me when i need to send something out at the last second.

This is the second time I’ve been to this location, and they were very unhelpful both times. There is a lack of parking, but don’t park illegally; they will ticket within minutes.

I received some of the worse customer service from a lady name Janice.
I was greeted by another young lady that started helping me. Every time I asked the young lady a question, before she could finish, Janice would cut her off with a very unpleasant tone. When I ran out to my car to grab my wallet someone else was being helped so I waited. Janice walked over and said with her unpleasant tone demanding that I walk with her so she can «get me outta here cuz I know you didn’t pay for parking.»
I first young lady said she would only be a minute as my meter was paid and I was in no rush but Janice had already started on my transaction. She snatched my money out of my hand, made no eye contact what so ever and while my hand was out for my receipt, she placed it on the counter and uttered «have a good one» as she walked away.
If it had not been for the awesome customer service I received from the first young lady with glasses, I wouldn’t have issued any stars.

Here comes a Unilocal review on a rather boring business that just might come in handy one day!
One fine afternoon, I got the grand idea that I wanted to print out some foam board cut outs for an event that I was hosting the next day. I knew the Fed Ex was able to answer my call so I called their Clarendon location only to be told that they were so busy with projects they would not be able to get me my product until the hour of my event. DISSSSS!!!
Slightly panicked, I decided to call the Crystal City location. Not only were they able to answer the phone quickly and give me up-​to-​date information about pricing and spec work at the same time… the quoted turnaround time was only four hours. Score!
I ran some errands and two hours later my piece was finished, under time and on budget. A rarity in this world.
And that is a story about how a Fed Ex store saved my life. Major kudos!

Customer service was excellent. I wish I got the names of the African American woman and gentleman that assisted me in scanning all of my tax papers but I didn’t. They were friendly and professional. The store was very clean and unlike other Kinko’s I’ve been to, they were eager to help in any way they could. This is much appreciated!

I’m a tad bit absent minded, and have twice left my Passport Card and/​or Debit Card at this location, but have never panicked, because well, this place is usually empty, and I figure if I came back the next day my wallet would still be there where I left it. I’ve never tested this theory, but I have calmly called the store, asked them if they had my wallet, and told them I’d pick it up the next day.
I also love the HP ePrint app for use with their printers. I don’t have a printer at home, and only work in an office part-​time, but sometimes I need access to a printer when I’m not in the office. My first choice used to be the library, but sometimes (Tuesdays…) they are closed, so I am forced to go to FedEx, and pay $.04 cents less per page than the library. Is that possible? That sounds too good to be true! It kind of is, because I have yet to figure out how I can print multiple pages on a sheet using the HP ePrint app. In any case, the HP ePrint app is quite useful for me when the library is not an option. It prevents me from having to logon to one of FedEx’s computers, and pay per minute, on top of per page. I’ve never been more thankful to have a smartphone.
Logging on to one of their computers was always a pain. I often had trouble logging in to my AOL account. Maybe this is someone’s way of telling me I need to let go of my AOL account? Sorry, it’s not happening.