FedEx Office Print & Ship Center

One of the worst locations I have ever been to!!! If I could of given it zero stars I would have! Phil, the so called manager really needs to learn what customer service is. Apparently he has not been taught that. No one seems to know what is going on and if you receive a package at that location then they can never find it.

This is my go-​to place when it comes to shipping needs. It is very conveniently located right off of I-​30 and very close to my house. It seems like every time I walk into this store for something there are hardly any customers which equals hardly any wait time at any counter/​machine.
The location has it all but typically I just use it for my shipping needs. There is an automated machine outside the store where you can enter in your information, weigh your package, print your label, pay and drop the package off all in one. However, I do not like new technology so I prefer to go inside and talk to an employee/​drop my package (s) off. The staff is typically friendly and efficient.

Since my last review I have used this location 8 additional times only remembered to check in a couple of them. They have stepped up their game to a new level. They consistently work within my time constraints printing out superior quality work doublechecking their work to find errors that occur in the printing process and work to have the errors corrected and reprinted prior to my arrival. Since my last review every time I come in I am greeted treated cordially and clearly desire for me to return as a repeat customer.
I typically email my request in ahead of time and they meet the deadlines consistently. Additionally their new look and improve product offering, great job all the way around. I only wish that we had more businesses that could make such a turn around.

I should’ve listened to the commenter on Unilocal… picture machine couldn’t Bluetooth photos and the flash drive was broken. Waste of my time.

Only one star because they were open. This was the worst customer service ever! Another customer and I waited at the counter while two employees had a conversation in the back. You could here them but you couldn’t see them. When one of them finally came out, she was in no big hurry to help us. Thankfully, I don’t need this service often

Placed and paid for my order online so i figured should be a simple task to just pick up my order and go. First there is major renovations going on so you have to make you way through contractors and equipment. Get to the front get my order and the young lady very passively advised me «oh yeah… we could not do you lamination». As she handed me my prints.
There was no attempt to rectify the fact that the service i paid for was not complete. She actually looked a bit surprised when i asked for a price adjustment. I was then advised that an adjustment could not be made, should would have to wait until tomorrow to tell her manager. (really???) luckily her co-​worker swooped in to try and save the day. Thanks Mr co-​worker!!!

Had to stop in here the other day when my damn printer was being whack and I needed something printed and scanned ASAP. I would have gone to Office Depot, which is closer, but they close at 6 on Sundays which is pretty lame. This FedEx location is open 24 hours a day, which is pretty nuts, but extremely convenient.
So I moseyed in around 8 on a Sunday and stood in line for a few minutes before I realized there’s a huge print/​scan station where you can do your work yourself. Just swipe your credit card, plug in your USB flash drive, memory card, laptop, connect your phone (huh?), and decide what you want to do. Super easy and you don’t even have to talk to anyone!
I did end up talking to the one staff member there because I had a package to pick up. He was friendly and efficient; the line moved fairly quickly despite the one dude who had like twelve giant boxes of who-​knows-​what to send who-​knows-​where. While I waited I perused the tiny clearance shelf which had mostly Halloween items for sale. YES. I definitely bought 3 jack-​o-​lantern bottle openers because they’re adorable and I like to give Halloween gifts.
This is a great one-​stop shop for all your printing, scanning, card-​making, photo blow-​up-​ing, shipping, and receiving needs!

The girl at the counter told me that if I needed them to print a label for me to ship a FedEx shipment that they are making money off of that I would have to pay $ 0.15 for the paper to print that label on. Seriously? It didn’t sound right and I asked her over and over again if she was sure. She said I could use the computer to print. When i realized I had to pay $.30/​min to use the computer I went back to the counter talked to another girl who printed the label for me for free and said the other girl was still in training. If I had listened to the first girl I would have wasted $.45-$.75 which i know is just change but the principle of it… if you’re training and a customer asks if you’re sure how hard is it to ask. Plus the girl who did help me saw the whole thing go down and only stepped in when I refused to pay the $.30/​min on the computer and asked her if I could email the label to her. Annoyed… venting…

This is informational. It’s a good idea to mail your luggage to yourself when travelling. As it turns out it is the same money to mail it as Spirit Airlines charges for a carry on bag $ 35. Unfortunately we did not mail our luggage early like we usually do SO were gonna have to pay Spirit and lug our luggage ourselves. We should’ve mailed our luggage Monday or Tuesday at the latest for ground transportation. The latest time that you can drop off is at 8PM for ground transportation and just know that it takes 3 business days for ground transportation.
We were willing to do Second day air for $ 90, and could have dropped our package off at DFW airport by 10PM, but good luck finding the DFW Airport location. We went in the wrong direction on Airfield Road in the dark and never found it.
We usually just go to any Fed Ex location in whatever town we’re in and just mail our luggage back to ourselves with no worries.

Since my printer broke, I had to get ~50 old photographs scanned right away. I had a friendly staff to get it all done in 5 minutes for no more than $ 6. Very exceptional service.

So last week I had a giant project to do… 70,000 flyers printed up and shipped to 37 different places. I needed it all done on a Friday, packed up and shipped out that same day to arrive Monday morning. I had a FedEx account to do it, a credit card and a dream… I thought my Friday would be spent packing papers into FedEx boxes and I was cool with that.
Thursday night I submitted my order to FedEx Office by the Ballpark in Arlington and prayed they’d have just the printing done for me by noon on Friday. I called Friday morning to confirm, talk it over, and was surprised to hear… «We can do it all for you.» They were going to box it all, pack it all, cut the flyers, print, etc., all I needed to do was show up by 4 pm with 37 shipping labels.
Holy guacamole, batman. I even looked at my receipt and they didn’t even charge me extra for that. Sure, the entire order cost around $ 3,000 when it was all said and done, but I didn’t expect them to do that. They took the project and ran with it without a hitch. I was impressed.