Embassy Suites Hotel

Hotel is okay. But wi fi is clearly weak. Multiple complaints to the front desk that the wifi wasn’t working and reassurances that the wifi was fine. Would check it sitting by the phone and it was fine. Walked back to the bed and it wouldn’t work. Three calls to the front desk and kept being told there was nothing wrong with the wifi. Asked for management which wasn’t readily available. After a while the front desk manager called back and said she would check on things. Five minutes later the hotel manager called back and said the wifi signal wasn’t strong enough. Clearly it was a known issue in many places in the hotel. The deception and persistence by the front desk to tell me it wasn’t the hotel wifi is appalling when management knows there is a problem.

I came away from our stay here with very mixed feelings. The common areas in the hotel look clean and modern. The free drinks and snacks at the manager’s reception were a nice treat and the free breakfast was pretty great for a hotel. Most of the staff was very friendly. The pool and hot tub, while small, were clean and relaxing.
As for the problems — like most of the reviewers I found the room itself in need of updating. Things were dingy, it smelled musty and it was not cleaned as well as I would expect for a hotel like this.
We had three major problems during our stay. We reserved a handicap accessible room; at check in I was told that we had one. The room was in no way accessible. When we asked about switching we were told (by the less than understanding evening front desk attendant) that the only accessible room was one with one king bed, not with two double beds like we had reserved. Their solution? A cot.
We had a major issue with the air conditioning in the room. It is unseasonably warm right now. When we first got to the room it was sweltering. I turned the air down and we left. When we came back it was just as hot. Maintenance came up and seemed to temptingly fix it. Within hours the living area was horrible again. Trying to sleep in that room was almost impossible.
Finally, the pull out couch was broken. The springs were shot and it was ripped. That was not a comfortable evening at all.
Moral of the story: you might want to ask to see a room before you check in.

Embassy Suites is by far my favorite hotel chain and has been for a couple of decades. Being in the music business and needing to sleep during the daytime, it’s one of the very few places I can do that because of the bedroom being well away from the hallway/​entrance. The free drinks & snacks in the evening, along with the free breakfast are a huge bonus too.
This location has gone down a bit over the years. The rooms are looking a bit worn and service has dropped somewhat. It’s a very convenient location though and you can usually find weekend specials that make it a great value for the DC area. Just don’t forget to factor in that they will hit you with a completely absurd parking fee of $ 28 and wi-​fi is a ludicrous $ 10/​day.

I’ve never seen a hotel this depressed. While the staff are courteous, the beds very comfy, mini frig with freezer and the usual complimentary breakfast and evening reception mark this as a respectable member of the Embassy Suites it’s too bad Hilton hasn’t seen fit to spruce up the tired, drab rooms. I woke and spotted the Good Book resting by the TV as I drew back the bedroom’s blackout curtain. As I did so, the cinematic flashback of the businessman at his wit’s end resigned to end things once and for all flickered briefly in my dramatic mind’s eye. That’s new for me since I travel for work often and normally look forward to my hotel stay. But these are petty details compared to the icebox settings in my room. Although the sink faucet gets dangerously hot water I could not coax anything more than tepid temperatures in the shower. Considering the thermostat is set at 80 F and I still need a jacket to stay comfortable should warn those with thin blood to back away from the Reserve Now button. Others may have had different experiences but they do not acknowledge Gold status at this location either but the 24 hour pantry next to the front desk is well stocked. I took a tasty cookie and a large Smart water to my room for $ 5.30.

Our first time to DC! Embassy Suites made our experience even better. The customer service and cleanliness of hotel was outstanding. Look no further for a hotel. Complimentary cook to order breakfast and hotel shuttle service to airport and mall/​metro trains! The best!!!

I stay here each and every time because of the 5 star employees! The shuttle drivers are so nice as well as the front desk and the restaurant. I feel safe and always welcome. They are the family I never had!

Cons: tired looking rooms, shabby furnishings, poor lighting, poorly informed staff
Pros: great breakfast, accessible parking, nice looking lobby area
Better accommodations can be obtained in the area for the same money. I would not stay here again.

Majorly disappointed with Embassy Suites, Crystal City– National Airport in Arlington, VA.
Booked a family vacation to DC. A major part of my picking this hotel was the indoor pool. It’s all my kids have been talking about. Just finished dinner. It’s 7:25p and pool is Closed at capacity with 13 people! I can’t understand how a hotel with 267 rooms has a maximum of 13 people in the pool at 1 time. I was told I can try again at 8pm!
8pm really! I have a 6 and 8 year old that have been sight seeing all day and need t go to sleep.
Will never recommend or return. Manager Timothy Meachum completely unhelpful.
#embassysuites, #HiltonWorldwide

We had such a great time at this hotel. The employees were all about service for in hotel and surrounding vicinity. The shuttle service was awesome for us as we very unfamiliar with Crystal City. The daily Happy Hour was unlike any we have experienced. We really enjoyed it. What a treat. The daily breakfast bar was so inclusive for anyone’s taste. I can’t think of anything you could want that wasn’t available.
For improvements I agree that some updating for the room would be nice however it was clean and comfortable. The sofa/​bed was not comfortable for our daughter.
We felt like the room rate was affordable and a great valve.

Great staff, OK hotel, good value… with a few oddities about the pool
First the good news. The staff at the front desk, the restaurant/​bar, and even the pool were all wonderful. Polite, attentive, and hard working (particularly the folk working furiously to feed the horde of people who descended on the hotel over the holiday weekend). Just really nice and really well trained. For someone visiting VA as well as DC the location can’t be beat. It’s an easy walk to the Metro and the Washington Mall is only 10 min away on the Yellow line. Also, the hotel is right next to Rts 1, 395, and 66 for automotive destinations south and west (e.g. Mt Vernon). And the breakfast was up to usual Embassy Suites standards — ie the best free hotel breakfast we’ve had in the US. Omelets/​Eggs made to order plus a variety of other foods.
That said, the rooms are definitely showing their age… the hotel could do with a ‘soft’ refurbishment. After the 2^nd day our TV stopped working. They sent someone up to fix it when we were gone… and the next morning it didn’t work again. At that point we gave up… partly because there weren’t any ‘kid friendly’ stations anyway (no kid’s PBS, Disney channels, etc.). Also, the WiFi login says that Hilton Honors members get WiFi free… but it doesn’t work. And when I asked they said, «Sorry, you have to pay for it.»
But the odd bits had to do with the pool area. First, I’ve stayed in hundreds of hotels all over the world and this is the first one that expected you to wear footwear to the pool area that didn’t provide the robes and slippers they wanted you to wear. So you need to bring some flip-​flops or water moccasins if you want to use the pool. Second, I’ve been to places that required children to be accompanied by their parents in the warm pool or had separate pool (s) that were adult only. But here they had literally taped over the ‘Unaccompanied’ part of their sign and simply prohibited all children under 16.

We had a, hopefully, unusual experience. We checked in online as that was recommended as «more convenient», but unfortunately the room we reserved– 1 king accessible with a roll in shower– was somehow translated to no handicap accessible with two beds. We were staying for only one night, but we were checked into the wrong room, had to wait over an hour in the wrong room for a handicap accessible without a roll in shower so my poor husband wasn’t able to shower. Also we reserved online 2 cribs, extra pillows and towels for our twins. The online promise was that if you reserve these items in advance, they will be waiting in the room. Didn’t happen. So not only did we have to wait for a new room that was only marginally acceptable, but then we were told that we had to wait for the cribs to be brought, they wouldn’t just put them in the new room for us. So we wasted more than 90 minutes waiting for things that should have been done in advanced. We picked this hotel because we were told they had the proper accommodation available when we needed it. We also wanted to enjoy the amenities of the hotel, the pool, happy hour, etc., but it was all delayed. The room size was very nice. If we had gotten the right room and reservations were honored I would have given a much higher rating as the hotel is lovely and the amenities are nice, but if you can’t take a shower, well, it’s a good thing my hubby is cute with greasy hair.

This hotel is very nice and conveniently located near two metro stops. The rooms are spacious and clean. The free breakfast is great, a big variety and made to order omelettes. Each evening there is a 2 hour happy hour with free drinks and different snacks, plus deals on appetizers. The restaurant is good, which is important since there are very few restaurants around (mostly mall food courts). Fresh fruit is available all day and if you are on the premium floor you can get free drinks and snacks from the vending machine. The parking is expensive but comparable to all of the nearby hotels, parking lot is secure and easy to get to. Everyone was friendly and helpful. We would definitely stay there again.

We are staying the week for family vacation. Enough room for a family of four — separate beds for sister and brother, but double beds are small. In room microwave and fridge are useful for storing snacks and heating tea or coffee. Bathroom is clean and comfortable. The room is cleaned every day.
There is free breakfast every morning, but time it so you beat the crowds. Get there before 0700 on weekdays and 0800 on weekends. Food is passable but they will make you omelets and there are healthy options such as fresh fruit, yogurt, and unsweetened cereal. There is a menu but why even consider when everything else is free?
Pool and exercise room are nice and clean. The hot tub is hot.
Free shuttle service to DCA and the Pentagon city metro stop.
Every day there is a free drink happy hour from 530 to 730. Local brewery was providing the libations our week which was awesome. They provide snacks like fruit, veges and crackers. Tried to go every day. The crystal city and Pentagon city metro stops are about a 10 minute walk away.
Would stay again. Cheaper option than staying in DC and very convenient with close metro stops.

Just checked in. This is your typical Embassy Suites not as bad as some can get and not as good as those that are usually near amusement like the one in Anaheim. I would give this hotel 3.5 stars if I could. One new thing I found is if you get «Premium Room» you get free wifi and snacks from vending machine… like this especially if you want a bottle of water in middle of the night and it is snowing outside like now. :)
Clean, rooms are good size but parking at 27.00 per day is kind of a joke. It’s not even valet parking. What can you do. I will be back in April, will try another hotel in the area next time.

Manager replied promptly to my concerns. I was satisfied that someone took my review and answered all of my concerns individualy. This means they read my review and addressed all issues. I am happy with the answers provided

One of the nicest Embassy suites. Clean rooms, nice furnishings. Spacious. Pull out bed available for my child

I’m staying at this Hilton Embassy Suites in Washington DC and it’s pretty nice so far. Rooms are clean and not heavily outdated. I’d stay here again if parking and wifi were included.
To me it’s not about the money all the time. I find it slightly insulting when parking is not included with room stays. I find it flat out offensive that wifi costs 13.00 per day. I’m silver level with Hilton hotels and not that I expect special treatment for any level of loyalty, but wifi should be offered to everyone who pays for a room.
I have a portable Hotspot which I intended to use anyway instead of an unsecured hotel open network wifi. I still think it’s unreasonable no matter what the additional charge is.

This hotel is a Health Risk and in addition to bedbugs there were roaches behind the mini fridge and inside a cabinet. Our son was on a school trip and in the middle of night he was bit by the bugs and when we called the front desk to have them take action they did not seem surprised. Unbelievably, the manager would not follow up unless we woke one of the teachers, despite my don calling down and my wife calling from CT. When the manger went into the room and pulled the mini fridge from the wall, and the cabinet was opened, cockroaches ran and dead ones were found. Even more amazing they would not move our son and his 3 school mates to another room, as they claimed there were no available rooms. After the manager witnessed the bugs, two cots were sent to the room for 4 kids. When we unpacked my son’s luggage we found the bug below on his pants.

Our riding club has been coming to this hotel for Rolling Thunder for nearly 5 years in a row. Very convenient to the Metro, Crystal City Shops and the Pentagon. We love their breakfasts and happy hour. We were going to set up for next year, but looks as though they’re getting so popular we may not be able to get everyone in. They did a great job fixing up the breakfast and managers reception area from last year.

Would have given 5 stars not because it’s a 5 star hotel but because it was just a great place to stay, but one star knocked for that high ass parking rate $ 28 per night or something. We were just staying for one night, a birthday get-​away. Thankfully the room rate was very reasonable for everything that the hotel offered.
The suite was nice and spacious with comfortable beds. Fridge, microwave, sink, coffeemaker were provided. Cleanliness was no issue. Bathrooms had CRABTREE AND EVELYN products! — had to swipe these upon leaving. My fave part was the manager’s reception they offer from 5:30 — 7:30pm daily where they offer free snacks (trail mix, chips and salsa, veggies and ranch, popcorn) and unlimited free drinks — anything you’re little heart desired. After a few rounds of drinks and snacks, we took our final round up to the room — whether this was allowed or not i dont know but hey, other folks did it too! The hotel is like 5 mins away from DC which is convenient. The FREE breakfast was pretty awesome too — hot foods buffet style, with cooked-​to-​order omelets. They had a little something for everybody. Even biscuits with sausage gravy *mouth drooling*…
I would definitely return and recommend this hotel.