Edible Arrangements

Worst Edible Arrangements store I have ever dealt with. Only delivered half of an order I placed. Turns out that they did not even make the rest of the order. Had I not called them they would not have completed the order. Then they acted like it was no big deal and refused to give contact info to talk to the owner. Terrible customer service! Do not order from this location!

I have done a lot of business with Edible Arrangements in the past, but after my experience with Linda at the 911 N. Quincy Str. store I may be shifting my own purchases elsewhere. She takes no responsibility for her deliveries or their failure. A delivery person claimed he could not find my office, our complex is not that large and there are big signs everywhere pointing you to different places. The address on my order was clearly marked. The driver left without delivering, without asking for help — a guard house where he stopped pointed him to the correct building and he still left. Linda was on the defensive from the first words out of her mouth when I called. Her response was she didn’t know what he would do with my gift, either try to deliver later or maybe tomorrow. Wow — thanks Linda for take a sweet gesture and turning it into a sour experience. I especially loved your suggestion that if all else fails, I can come and pick it up at the store. Hmmm, so you get to keep the delivery fee and charges?

Someone sent an edible arrangement to the house. I get a call from this person saying that the delivery driver left it on my door step. I go to check and there was nothing there. I checked the back door and nothing. Checked the neighbors door step and nothing was there either. I even glanced across the street, nothing.
The person who sent it called this location up to advise that it was not on the porch or anywhere around here. he proceeded to speak to her like she was lying. My wife then calls because they called the house and let it ring once and hung up. My wife explained what had happened and the guy kept asking if someone may have taken it from the front steps and that its weird how all of a sudden it has disappeared. Again, treating her like she was lying as well.
Finally they decided they would send a new arrangement. When the delivery guy finally shows up, he proceeded to ask if I went across the street to which I replied, «Why would I go there for?» He then stated that he left the arrangement across the street by mistake. I told him that if he left it there then it was gone. Either that person who lives there took it or someone swiped it from the door step.
You would think there would be an apology from the store saying they were wrong. or at least apologize for the attitude and assumption that we were lying.

I ordered Chocolate covered Strawberry
— Strawberries size are big
— Chocolate is thick and cruncy
— It’s nicely bagged with the card and tag on it
— Great customer service
LOVING IT!

Service sucks. They said they can deliver but yet call you the last minute and asks to verify address only to find out the following morning that they couldn’t deliver the day before. Horrible service and this is my first time ordering from them and will be the last.

I’ve used the 1531 N Quaker Ln location of Edible Arrangements on numerous occasions to send my girlfriend arrangements at work with no problems. But this time I used the one on Quincy St and ordered her the Chocolate Citrus Daisy in a mug but she received fruit in a vase, The reason that I paid for the mug is because she’s a coffee drinker… «Hello you don’t drink coffee from a vase». After finding out about the mix up I figured that it was an easy fix, so the next business day I called the store and explained our little mix up. The lady had the nerve to quote me the disclaimer word for word from somewhere on the website. But in all fairness the witch did also explained to me that if I had SPECIFIED that I wanted a mug, that one would’ve been provided. But that’s why I selected the F@#$% Coffee Mug with Fruit… Duh Winning, Patronize at your own risk

Every time I pick up an order here, it looks better than the last one. The oranges are so fresh I can smell them through the cellophane, and everyone i’ve dealt with here has been very nice. Tom (the owner I believe) could not be more helpful in picking out different bouquets and platters. I’ll be a customer at one of his stores for life, or as long as my life keeps me in Arlington.