DSW Designer Shoe Warehouse

This DSW location is very well organized and very neat. They carry a good variety of sizes and I love the Sale Racks at the back of the store. The Sales Associates are helpful, professional and courteous. Conveniently located in Pentagon Row. A definite go-​to store for whatever type of shoe you may need to fill your closet.

This is the DSW that I wish all DSW’s were modeled after… not that I’ve been to all DSWs. hmmm!.. there’s a thought.
I love the escalator! Its the stair way to shoe heaven! I always start by walking all the way to the back (directly across from the escalator) for the sales racks. I’ve found some really great deals! And if you don’t find what you’re looking for on the sales racks, you’re bound to find it in the other sections of the store.
The sales associates are always nice and there are plenty of them!

They have an in-​store pick up system, so I ordered online for pick up at this location. The reason for this? They didn’t have my size for the boot that I wanted. The order took a little over a week to arrive, and they sent me an email with a pick up deadline when it did.
It was early Monday afternoon, and it was so quiet that there were almost as many people working as there were customers. Again, NOT BUSY. I waited in line… for 35 minutes. During that time, no one even acknowledged I was there. It was frustrating.
It is fun just browsing here, and I would probably shop here again, but that was not a good experience.

I never can complain about DSW Because of the variety of options and spacious aisles.
This one was very organized and sale section was huge! cashier was friendly and complimented on my purchase which made me feel confident that I was getting something «cute.»

This was my first the visiting this location although I’ve passed by several times. I like the face that it an escalator takes you upstairs to the shoes (feels a bit fancy lol). Nonetheless, I ordered a pair of nude BCBG pumps online (their 5 ½ fits the best). I was also able to get 25% off in addition to my $ 10 off coupon in my online account. This was the only location that had them in stock in my size. It was a breeze to order online and as well as a breeze to pick them up. The lady at the register called for them and they were literally available in less than 2 minutes. This store was super clean and the staff all had smiles on their faces. Way to go DSW!!!

Oh DSW, what a disappointment! Whenever I am walking by a shoe store that I have yet to be in, I — obviously — feel compelled to go in and see how it compares to their other stores. I have been in giant DSW locations, regular-​sized, and one kind-​of small one in Rhode Island, but had high hopes for this one given the area.
Until I walked in and it was about 90 degrees at the front door, and even hotter at the top of the escalator.
Sure, air conditioning can break down at a bad time (why is it that a/​c never breaks in December?) but you simply cannot be open when it is 95 degrees INSIDE and you don’t have windows that open (not that they would have helped, but maybe one blast of air would have come in from outside).
I took a quick walk through and decided to go out into the July heat, where it was cooler.

Zero stars actually because the people working in that store are very rude and they don’t like families. They do not respect the customers and argue with them. Very, very disappointed!!! I will not go back in that store AGAIN!!!

Good shoes selections and I like the coupons that they email me once in a while. Most of the time that I was there, the staff pretty much left me alone to try the shoes on which was nice. Even though I never needed assistance until I check out, I am sure that I can find one as they are working throughout the store.
Every time I was there, the store was cleaned and the shoes are neatly arranged by their types.

At best — make or break. I come here sometimes and walk out with 4 pairs of shoes under $ 70, other times I can’t find squat. Usually the latter part due to my crappy flat. no arch… and double WIDE feet. I think I’d rather give birth or get a root canal without drugs than go shoe or bra shopping.
Anyway, I think for the rest of you lovely folks who don’t suffer from my problems would suffice just well by coming here. It is convenient to Pentagon City mall. This is a huge store with a large selection with different varieties of shoes primarily for common feet — aka medium and narrows with a small selection of wides scattered throughout the store.
What they have –
+ Shoes for men, women, and children
+ Designer discount handbags
+ Socks, scarves, and tights
Staff are friendly, and usually more than willing to help you find the right shoe for you if you ask. I just hope you have better luck than I have.

Let me start with the fact that I LOVE DSW, am a premier member and patronize them frequently. I am not totally sure, but I am not impressed with this store, and despite living closer to this one, I will still drive to Bailey’s Crossroads and shop there.
The parking in Pentagon City is a nightmare in general (not really their fault, but still a negative in my opinion), so you either have to pay $$ to park, or fight for the parking spots. I found the layout of this store to be unappetizing as there is awkwardly small spaces between the lanes which makes it difficult to walk by if there is someone trying on shoes or visa versa. I also have found myself waiting the longest at this store in terms of check-​outs and the customer service tends to be meh. Not rude, but not nice either. I have spent hundreds of dollars each year at DSW, most of it totally unnecessary but just me spending disposable income, so I’d appreciate people being slightly more friendly, just as common customer service.
If you are a first time DSW shopper, definitely sign up for the membership, I have gotten so many discounts its awesome (but has me keep coming back so I guess it has done its job ;-)

I lOVE this DSW! It’s conveniently located in Pentagon Row (very close to the Pentagon City Mall) and has a HUGE variety of shoes and accessories. The shoes are generally all decently-​priced and stylish. I bought a wallet here the last time I visited and for just $ 15 (only $ 10 with a $ 5 coupon I had), it comes with plenty of compartments and looks more like a purse than it does a wallet! I will definitely visit again for shoes!

I was here on December 28^th and this place was a ray of sunshine!
When I walked in I thought — this place is BIG! I was a little overwhelmed. I went up the escalators and saw an employee. He looked friendly so I walked up to him and told him I was looking for a specific pair of shoes.
I was in awe of how friendly and helpful he was. He actually walked with me around the store until I we found them. NOW THAT IS CUSTOMER SERVICE!
The check out clerk was professional and SUPER FRIENDLY.
I will be coming back here for sure and will tell my friends and family all about this place. I’m hooked!

Spoilt for choice!
The brands, range and prices are great!
I can always find my size (7 – 8) which is great! And I love the savings!
I’ll definitely be back for more :)

Huge space with wide selection of shoes for men, women, and children. Check out their clearance section as there are always sales. Sign up for their awards program to rack up «points» that turn to reward coupons to use on future purchases.

This is THE WORST DSW location I’ve ever stepped foot into (pun not intended), and that includes the zoo called DSW in Union Square, NY, where everything is always in disarray.
The selection here is very limited. The staff is extremely slow and less than helpful. If you don’t mind service without a smile and with a bit of attitude, then come here by all means.

Personally, I am a Payless girl, but I thought I’d give this place a chance. But the layout is confusing and I didn’t get much help from the shoe saleslady. I finally found a pair I really liked only to discover they were not in my size. They also seemed a bit overpriced. I’m happy to pay less at Payless and get what I really want :)

They’ve updated the layout and it looks great. The lines are a bit small and shoved into the corner, but it works. What a selection! I got an AWESOME bag. Staff at the registers were helpful, around the store, not so much, there was stuff everywhere and I was wondering why staff was just walking over it and not picking it up!!! Aside from that, I will be back for the continuation of a bad bag habit.

Since I’m required to wear shoes, they may as well be cute. DSW has those. I looked online at some boots that I REALLY loved and decided to go to the store to check them out.
After looking around, I asked a saleswoman about them. She glanced around, and told me I would just have to look for them. Ummmm, isn’t that what YOU are here for?
So I asked the manager. He told me that I could order the boots online and if I didn’t like them, I could bring them back to the store. Back to square one. *sigh*
I only go in this store knowing exactly what I want. Don’t expect any help from the staff. You won’t be getting a personal shopping experience here. Just grab your shoes, pay, and go.

Accompanied the GF to DSW while we were doing some shopping in Pentagon City. Apparently going to a shoe store with a woman is much like going to a Victoria’s Secret. It’s best to sit down, shut up, and feign unconsciousness when asked for an opinion by your wife, girlfriend, or significant other on how a certain pair looks on her. Comments, salacious or otherwise, are neither desired, helpful, nor good for one’s continued health. Oh, DSW has lots of shoes… or so I’m told.

Looked at 3 pairs of shoes… No size 10 or 10.5 in any of my choices. Since they totally jacked this store around and moved everything, they seem to not be getting sizes replenished?
I asked one of the very busy and distracted employees about the lack of sizes, and asked if they were unpacking anymore. He looked at me with empathy, like he knows all about the problem and said, «no, sorry».
Ok, bye.