Don Davis Ford Lincoln Mercury

Made an appt for an oil change. 2 ½ hour wait. The service guy said the girl that took my appt should have warned me. I couldn’t wait that long so I left. Called back later to see about another appt and the girl said she could not tell me how long the wait might be, and then abrubtly hung up. The worse service in history. Don’t trust them!

Horrible! Complete rip off beware! Took our car in for a simple service recall and check engine light comes on the next day after. My wife takes our car back and they try and charge her a $ 100 service fee for a diagnostic test! Escalated the issue to the service mgr and he was even a bigger crook. Beware of these Bozos!

The management team is truly stepping forward to work with me towards a positive resolution. I look forward to updating this to include the process, time, and effort they put forward. Based on several interactions this is moving towards a good outcome.

Let’s just say, I will not be returning to this location. Their front staff had no idea where they were located since the address they have online sent me in the opposite direction. After I called every morning to receive an update, I found out new information each time, when I should have been told the first time I called. One major and concerning matter that I was surprised with, was unfortunately, after every diagnosis, you pay $ 99 out of pocket. I was received two, one I knew about granted, but the second, I was unaware of the diagnosis, so my total was obviously $ 199.99. I bought the car originally for new latches on my doors since 2011 Ford Fiestas had a major recall. So paying this much of being a college student who pays her own bills, was extremely alarming and wanted nothing more than just communication. Please communicate with them about store times, their exact location, and prices beforehand, else they will not.

I’ve been bringing both of my Ford’s here for years, so you’d think that I would have learned my lesson a long time ago. Tonight I had the worst experience with their service department — I’m shaking I’m so mad! They promised work that they didn’t do but still charged me for … 2^nd time for this and 3^rd major screw-​up by them. I love my Fords, but the Don Davis Ford Service Department is horrible!!! Go somewhere else!!!

Does the good times outweigh the bad??? Yeah, let me get back to you on that…
After 7 hours, I should have had an update even if I am not waiting in the waiting room watching their HGTV!

Overall is was a good experience. I knew exactly which vehicle I wanted so that probably cut down on my time spent there. The sales manager Timothy Goodman was very helpful and fair. I had to wait a bit in the finance office and even though I reconsidered and wanted to leave a few times they talked to me and worked with me on a great deal. I ended up paying way less than what was originally quoted to me. The Business Manager Robert Hall was great. I can’t say enough about him. I was very comfortable with him and he genuinely seemed to want me to get a good deal. Very happy. I only gave 4 stars instead of 5 simply because of my wait time in Finance and my actual salesperson who was basically handed the deal.

If you want to wait forever, be ignored, pay average prices and then deal with the worst service department in the city working on your car, this is the dealership for you.

They took care of my recall same day!

WORST car buying experience EVER! John, the sales manager is annoyingly pushy and rude. He didn’t care that our kids were tired and hungry at 8:45 pm on a school night. He just wanted the sale RIGHT THEN and refused to let us return in the morning.
I tried to tell him that I was so happy with our salesman, Brayan Mendoza, that we planned to purchased our new car from them the next day. John was so adamant that the sale had to happen at that moment, that they have lost us as customers forever!

Yesterday a service manager called and tried to bribe me into canceling my BBB complaint. He said if I erased the complaint he’d refund my money. Then when I asked him,“Are you saying you won’t refund my money unless I cancel my complaint”? He bold faced told me twice,” that’s not what I I’m saying”. I just hung up from the idiocy.

Honestly from start to finish my entire experience at this dealership was awful. I was in the market to buy a new Mustang and found out that the one I wanted was there from a source online. When I arrived I wouldn’t say I was «greeted» at the door by a sales associate because the only words out of his mouth were «Can I help you with something?» I let the kid know what I was looking for and he replied with «Ummm ya I think we have a few of those out here somewhere???» As we made our way to the vehicles he was unable to answer any of my questions that were not clearly printed on the vehicles window sticker. Once I had decided on a vehicle with no help from him we played the game of wellll the list price is X buuuut let me go ask my manager… this went on for an hour.
Finally I asked to speak with the sales manager because apparently he was the only one in the building who knew how to work numbers. The manager then informed my how low their offer for a trade in would be, they couldnt budge at all on sticker price and that even though I said a lease is not an option proceeded to go through their lease terms. WORST CAR BUYING EXPERIENCE EVER. Went down the street to Auto Nation off of 20 and bought the car I wanted. Oh and during the whole experience not one person introduced themselves, welcomed me to Don Davis Ford or even shook my hand. Piss poor customer experience.

Worst service experience ever! Service advisor never called always had to call him, didn’t even touch my car till 4pm when my appointment was at 7:30! Never going back to them. Service manager Jim doesn’t even care either waste of time don’t go here! Didn’t even offer me a courtesy ride when they had my car. had to take a taxi there.

Great customer service! Courteous friendly, knowledgeable staff!
They honor their promise very well — I had a nail in the tire and called the dealership — it was almost 2 years after the purchase of the vehicle. They reminded me that i had the coverage (they offered it without extra charge) that would give me a replacement tire for free! And they have been in touch to check how my experience with the vehicle has been and if their service has been outstanding — and the answer is YES!

Purchased a new (used) car a month ago. The customer service was great until we went to finalize the loan. I was preapproved for a loan, but the associate said he can definitely get a lower rate (gimmick). I caved and as we waited, he made the typical fake small talk (save my time and yours, I don’t care to know what your favorite restaurant is, etc). He printed paperwork and asked me to sign. When I looked at the rate, I was approved for a 9.46% interest rate HOWEVER, I was already approved by my bank for a 5.42 rate. He didn’t even tell me the rate was nearly double and acted like it wasn’t a big deal. If I were stupid, I would’ve been locked with a loan at a higher rate because he wanted some sort of bonus from it. I was shocked and I was preparing to leave. His fake apology was unnecessary. My need for a car was great so I stayed and double-​triple checked the paperwork before signing. He wasted 2.5 hours of my time getting me a «lower» rate and now I’m receiving all sorts of loan decline letters in the mail. 6 so far. The price of the car was also off by $ 700 and I had to wait for him to correct that as well.
Typical manipulative, only in it for themselves personality. Won’t be buying another car from this place.

Ready for a HORROR story about the «Service» department at Don Davis, Arlington? I hope you’re sitting comfortably …
Of course, I should have known better than to go to a main dealer for a service. Nobody I know ever has good luck with a dealer. I have been using Latino’s Tire Shop at 1200 S. Cooper to change my oil and rotate my tires every six months for a few years now, and they have always been fast, friendly and efficient. But Ford have been advertising «The Works» special for $ 39.95 (change oil and filter, rotate tires, check and top-​up all fluids, check brakes, hoses, belts, etc.), so I thought I would give it a shot.
Problem #1 — We only have one car, so I have to wait for it to get serviced, so I phoned them and asked them to tell me what day and time would be good to bring it in so that it could get done straight away. They said Thursday, July 3 at 2 p.m. So I showed up on time and was told by Jodie that it would be an hour or two BEFORE THEY EVEN STARTED ON MY CAR! When I explained my situation, she looked at me as though I was a moron for believing my car would be seen at the appointed time, and was disgusted that I was wasting her precious time telling her about it. So I left.
Like an idiot, I thought I would try again the following week, and booked it in again for today, July 10, at 2 p.m.
Problem #2 — I know not to trust any mechanics to do what they say they are going to do, so I had marked my tires to be sure they rotated them and noted that the coolant level was below the «Minimum» level, which I could check when they finished. When the car came out of service — 90 minutes later — the tires had been rotated and the oil filter appeared to be new but, sure enough, they had not topped up the coolant. So they took it back and spent another 30 minutes on it.
Problem #3 — When it came back out, the coolant had been topped up, but I have no idea whether or not they checked the other fluids, the brakes, the hoses and belts, as they were supposed to, but I did not have any more time to waste. However, when I got in and pressed the brake pedal, it made a loud hissing noise, like a big rig’s air brakes. I have owned this car for five years, and NEVER heard it do that (and nor has my wife). So back I go inside and ask to speak to the Service Manager. I explained what had happened so far to Lori Panak, one of two service managers, and she looked at me like I was sh*t on her shoe. She did not apologize for the coolant levels not being checked first time, and clearly thought I was nothing but a nuisance for pointing out that my car was now acting differently from when I first brought it in.
After another 30 minutes or so, the other service manager, James Dubois, insisted that the hissing noise from the brakes was «normal,» that it was the «vacuum assist» and that «all cars make that noise.» When I pointed out that I have owned 10+ cars and none of them ever made that noise, he also looked at me like I was dirt beneath his shoe.
Problem #4 — By this time, I had to get back to work, so I left and intended to get my brakes checked elsewhere, but just as I left the dealership, ONE OF MY HUBCAPS FELL OFF! Before I could turn around to get it, it got run over and cracked. I returned to the dealer, got hold of James Dubois again and he said, and I am not kidding, «Well, these things get brittle and fall off sometimes.» By this time, I was somewhat furious and pointed out that their mechanic had just removed all the hubcaps to rotate the tires and that it was infinitely more likely that this one had not been put back on correctly than that it decided to fall off on its own just at this point in time. I persuaded him to get me a new one but, and here’s the real problem with this whole story, he also did not apologize for either not having my fluids done correctly first time or for my brakes now making a noise or for my hubcap not being put back on correctly. Throughout the whole dreadful experience, he continued to look at, and talk to, me with disdain and disgust.
My advice? Get your oil changed and tires rotated at Latino’s Tire Shop on 1200 S. Cooper. And if you need anything more complicated, whatever you do, DON’T GO TO DON DAVIS FORD IN ARLINGTON.
P. S. I have kept records of all this, so if Don Davis posts a rebuttal, you can safely assume they are lying.

I had called this place to see what time they closed to receive an oil change on my vehicle. They said they closed at 7pm, I arrived at 6pm on the dot. And they turned me away stating that it was to late to get one. When I had received oil changes from them before around 6:20pm. I had to drive back home 30min all the way through traffic. Thanks Don Davis for wasting my gas and time!!!

This review is totally directed at he heavy duty truck shop where my truck has been serviced since 2006. I’ve never had a bad experience and they’ve always taken excellent care of me and my 2006 F250 Super Duty. Sara, the service advisor in the truck shop takes wonderful care of all the customers. Thank you Don Davis for a superior facility that provides great customer service. Don Davis has me for a customer for life.

Got an oil change for a very reasonable price. Travis assisted me, and he was such a sweetheart, I wish I could put him in my pocket! Everyone was great and the service was very quick and efficient. The way I like it!

This is a different kind of car shopping experience. You won’t believe it until you try it. We have gotten two vehicles from this dealership in a year. Ask for Irvin Bunton. I think he has been there for years and will probably be there for a while more. Great gentleman and very attentive.
Unfortunately, I had issues with my car, but they bent over backwards from a customer service stand point. Lori in service didnt stop trying to find solutions and was so accommodating.
Thanks DDF for making your dealership the exception to the usually crappy rule,