Dominion Floors

I have been using Dominion Floors for years. They have a wide selection including some great high end carpet. I moved 35 miles away from Arlington and they were still willing to provide service. The install went great — we had a small mix up with the pattern which ended up costing more than the original price quoted. They made the change only charging me their cost for materials. I called another company that my husband knows through his contracting agency and asked for a comparative price; he told me the Dominion Floor price was a steal. Good prices good service — Still a fan!

After getting 5 estimates, we hired Dominion Floors. We were impressed by the reviews on Angie’s list, but concerned about the not-​so-​great reviews on Unilocal.
We realized that the Unilocal reviewers probably aren’t familiar with the «ebb and flow» of home renovations. Seriously Unilocalers, reviews like: «The floors look great, but it took them a month to come back and put in a piece of trim and they couldn’t fix a squeak» don’t deserve 2 stars. What’s more important? Beautiful, quality work, or experiencing complete convenience during the process?
A week before, I called to get an idea of when to expect the team to arrive (yes, I had to be proactive) and then went on vacation and left the rest to the renovation gods.
Hector and his crew arrived when they said they would and got to work right away. Our floors are absolutely beautiful! They even installed baseboards in our office (that we had purchased, but never got around to installing). We are thrilled with the results!

Very disappointed in the service level. Ordered 4 carpet mats of various sizes and they said it would be ready in 2 – 3 days. When we called to find out if they were ready they said one of the mats was mistakenly given to another customer who was returning it. When we got to the store the dominion floors salesman gave us another story that the mat material was on back order and he had no idea when it would be in. The other customer who got our mat was no longer in the picture. The sales rep did not apologize for their mistake but offered a lesser quality mat. Not what we ordered. We have no idea when we will get the mat we ordered. This business needs to put the customer first!

I am very disappointed in the level of service and responsiveness from Dominion Floors. It took 3 days to do the work (good) and then a month to have the installer come back out to install a small piece of threshold (bad). We’d wait all day (many days) for the installer to come back as scheduled but he wouldn’t show up or bother to call. We almost missed him when he arrived unscheduled at 7:30 pm one Friday evening!
Worse, from day one we asked that they try to quiet a floor squeak. At each step of the way we asked again and were told «at the next step». Well, it’s been 2 months now and today Dominion Floors sent me an email saying they don’t do that sort of repair. I wish they’d told me that from the beginning. We would have made other arrangements. Now it’s too late.
I expected better from Dominion Floors.

I was extremely dissatisfied with the overall service and responsiveness of Old Dominion Floors. I had the floor redone in my kitchen in mid Nov. I immediately advised them that the tiles were not laid properly. Most or the edges were curled up. Their man came out and agreed. I then had to wait for the manufacturer rep to inspect. He agreed that the floor had to be redone. It took until mid March for the replacement. Old Dominion was unresponsive to my numerous requests for progress reports. They often failed to keep me advised about status. They didn’t get it that I was their customer and that their relationship with their supplier was their problem and that I was not interested hearing «we are waiting to hear from the supplier». All in all it was a most unprofessional experience. This company has gone down hill and are living on past glory.

I strongly recommend Dominion Floors for your flooring needs. Ken and his team do outstanding work at reasonable prices.

You would be jealous of my wood floor. It’s pretty glorious.
I have an adjoining dining room that it needed to match seamlessly.
It matches.
Seamlessly.
I should write a 5 star review right? Mkay well… yes the end result is dreamy however, I confess after the floor was laid and finished i had a bit of a melt down because the color did NOT match. AT ALL. It was… pink.
My nerves already frazzled in the middle of a kitchen remodel, I immediately snapped about 37 pictures and send them to Dominion floors with my concerns. I got no response. None.
The next morning I went down to check out my pink kitchen… and well… it wasn’t pink anymore. It was… perfect. So naturally I went back and sheepishly emailed Dominion Floors saying I was sorry and it looks really great now… Again, no response.
So I’m sorry (again) but yeah, I’m taking a star for that. Otherwise, I heart you.

While they did a good job on carpeting one room they completely botched the stairs. They cut it wrong at first and then cut and pasted with the extra carpeting which now means there are seams. I was extremely dissatisfied with the job itself and the customer service provided.

Where do I begin. I contracted Dominion Floors to do the entire floor renovation for my house: Sanding/​staining, Hardwood removal/​installation, and carpet installation. They aren’t exactly cheap, but considering they have been around for a while, I thought I was getting industry professionals. Little did I know I’d have no other option but to file a criminal fraud/​theft report on a company like this.
Sanding/​staining: The work completed was solid. No complaints here. EXCEPT that the workers had a 10 year old kid in the house during the whole process, inhaling those toxic fumes, and making figurines out of our caulking. These creative action figures were left throughout the entire house, to include on top of our new appliances and cabinets. He also decided to play Luke Skywalker with our shower rod, ultimately breaking it. To add to the frustration, they changed the settings on our thermostat and lowered it to 50. So, if you don’t mind your house being a daycare and want a decent sanding/​staining job, go ahead and use them.
Carpet installation: The work completed was mediocre. I placed the order for my carpet and was told it was in stock and ready. Two weeks pass and still no carpet. Turns out they forgot to place my order, yet were so quick to take my money. The transitions are more noticeable than I had expected, but carpet is carpet. There were no wrinkles and the job was acceptable. My only complaint here is they cut the baseboards inside our home, despite being asked not to cut wood inside the home. This created a heavy layer of sawdust on the vents and walls. I found it to be extremely rude especially since I was 8 months pregnant at the time.
Hardwood removal/​installation: The work completed was mediocre at best. Throughout the whole process I had to stay on top of them to point out flaws and significant gaps between the boards. We even had the manager, Ken, come to our home to look at the issues. The workers were very inconsiderate and would even cut the boards inside our home! Once instructed to stop this practice, they would cut the boards outside but leave the doors open so the sawdust would float in anyway. They then tried to tell me the job was complete with boards and trim missing from the landing step, blaming another contractor. After showing the manager the before and after pictures of their work, they conceded and took another month before they finally came to our home – but blamed a missing piece for not completing the work. They then asked for a goodwill payment for the remaining balance since all was left was a landing step. Despite the fact that their contract stipulates full payment when work is completed, I wanted to be nice and authorized a $ 3,000 charge and paid with my credit card over the phone. Big mistake. A couple weeks later I still hadn’t heard from them but receive a hit on my credit card for over $ 900. I contact them the next day to explain the severe fraudulence of this unauthorized transaction, and they were quick to apologize, blaming a third party. Three days pass and I still don’t have the funds back into my account. Ally, another manager, apologized and blamed a power outage in his office for this. So much for the third party lie. He then scheduled the job completion for that same day and asked if it was necessary to reimburse me. Clearly he didn’t get the point. I am not at all surprised, but the crew never came despite making the appointment, and I still have not received the funds back into my account. I cannot believe I have no other option but to file a criminal fraud/​theft report on Dominion Floors.
I am not one to write a review, but I felt a responsibility to warn the general public of these weasels. Overall, I would not recommend this company even to my worst enemy.

While I haven’t experienced the work they do, I must say that the customer service is lacking. I emailed a request for an estimate, along with an idea of my needs and didn’t receive a response for a week and ½.
Definitely not my idea of great service, and I won’t be using them!

We have used Dominion Floors for 3 different homes over the past 10 years (laminate, wood, refinishing, vinyl, carpet, runners). They have done an excellent job every time. We’ve had the same guys show up to do the work almost every time too. Everyone is very professional and helpful. I highly recommend them.

I was very happy with the work that Dominion Floors did installing new carpet in my two bedrooms. They came out pretty quickly to do a free measurement. After the measurement we went to their shop to pick out carpet. They have a TON of carpet and hardwood floor options, everything from the lowest budget and ultra luxury flooring. At the store they helped us out with choosing the carpet based on our needs. They completed the installation pretty quickly, moving our furniture around as needed and cleaning everything up afterwards. Just two bedrooms is a pretty small job but they didn’t treat it any different than a bigger job, the service was excellent. If I move and need new flooring again I’ll definitely go with Dominion Floors.