Compton Brothers Moving

This is the worst mover’s company I have ever seen and lowest reviews on Unilocal I have ever read. God give them ability to provide customer satisfaction and sense of doing business.

Do not use these people. They will take your stiff. My movers was an oldee guy from new york and a cubb6 guy. I am missing movies, blue ray player, clothes and shoes.
Please do not use them

Lead Mover became abusive. I felt threatened in my own home. Horrible people. Horrible move. Gave them 1 star because can’t give them Zero! I I choose this company because a great sales person (Gretchen) made me feel safe and confident that I was making the right choice… even when other companies tried to tell me that your company was the wrong choice The experience was not just bad, it was horrible. The ‘head mover’ (leader) became abusive, physically hostile, rude and made me feel threatened and scared in my own home when I disagreed to give him my credit card information as I was told I was going to be charged by the office. I had the understanding that the move was going to be charged to my card after the fact. When the move was done at around 3am, and he wasn’t getting the credit card information from me he became demanding and started to become aggressive. He started to curse and scream at me and I felt totally scared. The other 2 movers just stood there and did nothing to stop the abuse. The reason this experience was so dramatic for me is because I felt powerless, helpless, abused, scared and threatened in my own home. I felt totally at the mercy of this abusive man who could not handle a simple disagreement with professionalism and grace but with brute force (hitting the kitchen counter and throwing boxes around), curse words, hostile physical demeanor and by raising his voice. I felt so scared and alone that I had to retreat to another room, away from him. I was shaking out of fear and helplessness. I was crying because I felt alone and scared. I paid this company for a safe and smooth move I never thought he would turn into an screaming, cursing and hostile person. I was scared in my own home… this is why I describe this experience as one of the worse in my life. To make it worse, after I talked to the person that claimed being the owner of the company, I realized I had no choice but to give in to this abusive person. The person claiming to be his boss (one he called), just kept telling me that if I did not give my personal information to this guy, he would load up the truck with my stuff and take it to a locker. It went from a long, but otherwise pleasant move, to this horrible experience where I felt threatened by this guy and totally helpless by this voice on the phone. When I gave the phone back to the mover (after I talked to the so-​called owner), I heard the mover say ‘ok buddy… great… thank you!’ … clearly talking to a friend that ‘had his back’ … regardless of how horrible he had been to me. The person on the phone kept saying that the mover got upset because I did not want to pay… when it was the opposite… I did not want to pay because I had already given my credit card information to the office and then because he had become abusive and were leaving without finishing the work that they were expected to do. They did not build the bed or bring the armoire into the house… and left with a few things still in their truck. Horrible and scary experience. Don’t use them! EVER!

Would give them 0 starts if I could. They did more complaining than moving. Broke things, lost BBQ parts and when we let them know about it. They did nothing. Use Magnificent movers. .they’re great and they hustleand reasonably priced

If there was an option for a negative star, I would take it. These people knew, going in, that my window was short. I even called them to let them know in was ready for them earlier than originally expecting. As the all powerful «three hour window» was closing! I call again. Surprise!, they are going to be late. Not like they called me… NO. I had to call them. Again, made mention my window was closing. Dispatcher tells me she had someone else that would be there in forty minutes. At the fifty minute mark, I call again. This call I find out the people «were on the way». Forty five minutes out. In the mean time, PODS was out front ready to pick up (the still full) container. Needless to say, I am out $ 100 for the POD delivery and still no furniture in my place. Oh, these idiots showed up fifteen minutes after my POD left. Thanks Compton Bros. I appreciate all the stress and high blood pressure.

This was one of the WORST moving experiences i have had. The actual movers were very nice, but highly unprepared. we had to go back and load up a second truck for the remainder of our items. This was after they were 10 HOURS LATE!!! When I spoke to their «customer service manager» she indicated that it was not her fault that they overbooked and was TALKING OVER ME when I tried to explain my situation for the FIFTH time over the phone! They were highly unprofessional and should not have booked the same movers for 4 jobs in one day! I booked a month in advance and still had this horrible experience. NEVER AGAIN!!!

I didn’t listen to my daughter, who read the previous reviews, BIG MISTAKE, DO NOT USE THIS COMPANY! We were originally quoted 4 guys and 2 trucks, at $ 80 per hour plus $ 50 travel fee to Denton from Fort Worth. The week of the move, they decided 2 guys and one truck could do the job in 6 hours. It took them 6 hours just to load the truck, and ¹⁄₃ of my belongings were still at the house. They had to make a second trip with a full truck! It took 12 hours, including all the travel time back and forth to Denton! The guys doing the move were great, and did move quickly, it was just too much for one truck. As we were ready to transport the first load, the movers got a call from their company contact, Derek. Derek demanded we go to the bank and get cash to pay the movers, or they wouldn’t unload our stuff at the other end, and not go back to get the remaining items! We called Compton, got someone in Sales, who sent us to voicemail. Really? a moving company’s busiest day would be Saturday, why not have someone in service to help as needed? Long story shortened… I finally got the girl in Sales to connect me to a «live» person. I spoke with Tim, told him I was calling the police, and he said I could pay with credit card, as origninally agreed upon when I booked. When the movers finally left, I paid via credit card, and was informed there was a 5% fee to use a card! Sheesh. Lesson learned, heed the reviews!

To Whom So Ever It May Concern:
I have a question for them:
If you had problem with the quote why did not you say that clearly? I would have hired some one else by paying them more to get better services.
What the hell was that? They came here without knowing that we booked carpet cleaning too. They were not even aware of that. What were you thinking that we will not be there and you will make us fool ?? Is this your management? is this your services? if yes shame on you guys.
I called them to ask that why are they not doing carpet cleaning? Here is their answer: Sir already you are paying very less and this is not our usual rate. BRAVO to him seriously! Did I asked you guys to give me this quote and provide me worst services instead ?? That crew girl came and did nothing but just washed our carpet with I guess only water, the stains are still there. I have never seen such kind of carpet cleaning ever in my life? Shame on you for providing such services and for bluffing innocent customers.
When I called in your office that person said that because we paid less that is why they are not cleaning properly! what the hell is this? did you told me that earlier ?? did you notified me about this that you will provide such worst services on this price? trust me if you would have told me this earlier I would have hired someone else for more money to get better services.
I WILL NEVER RECOMMEND COMPTON BROTHERS TO ANYONE.
SUGGESTION: Do not close your deal at any price to provide such services. people are ready to pay more to get better services. Please do not cheat/​bluff customers. This is clearly a fraud.

After 2 months (supposed to be 30 days) I received a reply from their claims department addressed to my married name (divorced prior to move in March) that stated I did not pay for the services. Since my contract is in my previous last name and my payment and my lease etc etc etc… it is another delay tactic. Looking for an attorney and very very angry

Well they were supposed to arrive between 530 and 630. It’s now 730 and I have yet to receive a single phone call from the company nor the movers themselves. Their customer care line does not pick up the phone and their voice mail is ‘full.’ How professional. So great, now I have reserved the loading dock for two different buildings and we won’t have time to move. So what does that mean? I have to pay another couple of days on my lease because I now cant reserve the loading dock till Tuesday. These guys are terrible. Go to anyone else. Anyone.

I have not moved yet and I am writing a bad review. I am moving next month and have moved 2 other (longer distance) moves in the past 2 years so I am really researching before I decide on a company. I got multiple phone calls from Compton and decided to call back, as I find persistence to be an attractive quality in a salesperson. (I had not looked at reviews on them yet so figured I would get a quote.) I called back John Porterfield. He was extremely thorough, said all the right things, made me aware of the CC charge, went through every item in my apartment with me, discussed how long it would take, «overestimated» I mean one HELL of a salesman. I felt warm and fuzzy about them until at the end he said he would send me an email with all of the details, and that I had to confirm prices with his finance guy — so some other random dude gets on the phone and goes through the same pricing with me saying Yes to each. Last night I got no email. Today I went through reviews and decided for sure this was a No-​Go. Not only did I find everyone else’s prices were way lower but the reviews were just so bad. I know if I am very pleased or very angry I write reviews so I trust the ones that are on here, and being new in different cities, it’s the best way to figure it out. Well so I call to cancel — Voice activated lady says for Sales Press 1 for Service on an existing account Press 2 for all other inquires say on the line to leave a message in our general correspondence. So since I didn’t have an email confirming I just waited figuring I would leave a message. After 2 times the lady telling me that she didn’t understand my request says «something went wrong. Goodbye.» So I called back and hit 2 this time and after looking up my date and name the guy says, «Good News! We don’t have to cancel because we don’t have you on the schedule.» Moron.

Do not use this company! Not only are they rude and unprofessional but they are not honest. They charge you a 5% credit card fee which is not advised when asked if you can pay with credit. All of their movers are contracted so as you can imagine they realy just don’t care. Steve my sales associate was extrememly nice and advised he could match my $ 65 an hour that I was receiving from another company. When I received the quote it stated $ 70/​Hour. When I called the GM Brett was extremely rude and said he has no idea where that would come. Of course I was still charged and spoken to extremely rude.

Initially I was very pleased with Compton Brothers. I was calling around last week before my big move on ⁸⁄₂₂ and they were the most friendly and helpful. I believe I spoke with Matt and he was great!
I was quoted $ 80 per hour as they were having a special. They then said that I was scheduled «between 11 – 2 on Friday» for my 3 hour move. The day before I called to verify timing, that they would have material to pack my TV’s and method of payment details. They said check, card or cash was fine.
On the morning of my move 11 o’clock arrived and they were no where to be seen. I called and was told that it was a window of time, not my scheduled time with them. So then 2 o’clock comes and they are not there. I called and spoke to Freddy (service manger) to discuss compensation for the delay. Since we would now be driving in rush hour from Keller to Dallas he was willing to give me 45 minutes off. I was appreciative but that wasn’t really compensation as that wouldn’t have been an issue if they had been on time. I asked for additional compensation and he said «I was putting him in a tight spot.» As if them arriving 3 hours late didn’t do the same for me? He was willing to take off the $ 30 travel fee for a total of $ 90 off. A free hour was enough for me. Luckily we were able to move everything downstairs on our own so it only took an hour to load the truck. We had to help a considerable amount otherwise my ¾ hour move would have taken 6.
Unfortunately one of them was grumpy and rude. They has said they were on their way home when they got re-​routed to do my move. I understand that frustration as we waited 3 hours for them to arrive and missed out on our plans as well.
Unlike other reviewers they were careful with my belongings and I haven’t noticed anything broken yet and the other mover was very pleasant. I give them 2 stars for the compensation.

WORST MOVE EVER! I hired them to move a few heavy items (bedroom set, fridge, large bookcase, washer/​dryer). I moved the rest myself. Not only did it take 3 guys 7 hours to move those items they damaged virtually everything. They dropped the dresser breaking the top and a drawer. They ran the washing machine into a wall leaving a large dent in it. And they duct taped furniture pieces together! Ruined the finish on the wood. Do NOT use them!

My experience with Compton brothers started out well they gave me an ok quote ($ 160) so i booked my move with them June 21, 2014. i continue to call around to see if i could find a better deal because i didn’t have that much stuff and it was going to be an easy move. my stuff was already in a storage and then i was going to apartment. i found another company that was cheapter ($ 130) so i was going to go with them. i called Compton brothers back to cancel and spoke with Steve, Steve asked why was i cancelling and i told him a found a cheaper company, he then asked how much i told him ($ 130) and he told me hold on then got back on the phone and stated well how does $ 125 sound, i said great! he said ok then we will see you on Saturday.
Saturday gets here and the movers were lost because he stated they didn’t have a gps but i got them there. when i seen these men they were the oldest men ever (grandpa’s) right away i started calling Compton brothers because i already knew it would take them forever!!! but no answer from them. my moved started at 1230 and took them until 3pm 2.5 hours which was very ridiculous because like i stated in the beginning i didn’t have a lot of stuff and i was moving from a storage.
finally when they were done they said it would be $ 185, i asked where did you get the price from because i was told $ 125. They man stated this is our price we are just contracted through Compton brothers and we have our own pricing we are called last minute movers. so now you know of course i was hot once again still trying to call Compton brothers no answer meanwhile the man gets his boss on the phone Corey and states how the hell do i get $ 125 out of the move and he is yelling at me at the top of his lungs. im cool i told him he needs to call whomever at Compton brothers because I’m only going to pay for what i was quoted. long story short i paid and they left. never again!!!
First thing Monday morning i spoke with Jason the mgr at Compton brothers and told him how highly dissatisfied i was with the company and even more that they fail to explain the important details to me. Jason look into my complaint and left a message stating that the movers said everything went well and i was just unhappy with paying. i continue to call Jason back after he left his message he would not take my calls. Very unprofessional.
o yeah they broke stuff and said it was already broken and my furniture is all scratch up. Also, we had to help them.
DO NOT use Compton brothers