CNS Dental

This was by far the worst experience I’ve ever had at a dentist office.
I had a friend recommend them to me and our experiences were polar opposite.
After arriving 20 minutes early I had to wait another additional 20 minutes just to be called back. I then spent over an 1 ½ at the dental office even though they preformed the most disappointing and minimal cleaning. After being scolded for 20+ minutes that I need to floss more the dental hygienist didn’t even floss ONCE through out my appointment. All she did was a little scrapping at my teeth while continuing to scolded me for not flossing enough.
Overall this was the most disappointing and disrespectful dental appointment I have ever experienced. There is a clear difference between a hygienist suggesting that someone needs to floss more and straight up demeaning a patient. When you leave the dentist you should be smiling showing of your clean teeth, I did not have this feeling at all.
To top it all of they constantly are sending me email reminders for my next appointment under different client names. I have had to call/​email repeatedly stating this is not me.
By far the worst dental experience, and that is saying a lot.

Extremely impressed with the lovely young ladies at the front desk great hospitality and the service they provide is top of the line. I will be back

Always a great experience… my dentist for life

I’ve been coming to CNS dental for a few years now. I referred my husband here because I had such a pleasant experience.
The location is convenient and parking is easy in the garage.
Dr. Schwartz is great, friendly, and efficient. The wait time is rarely long and the front desk staff is always fantastic. I’ve had a cavity filled here as well as a crown and both went super smoothly
Major bonus: you can watch tv while getting your teeth worked on. Highly recommend CNS dental!

Dr. Rami N. Ghorab was outstanding — very sincere and caring. Best cleaning and general check up I’ve experienced in NOVA. I highly recommend Dr. Ghorab.

Professional, friendly and caring service.

My first visit. So far so great. Very professional, pleasant, and easy to deal with. Highly recommend.

Great team. They have good systems in place to remind me of my appointments. The staff are very friendly!

Compared to other dentist offices I’ve been to in the area, going to this one is like visiting the future. Real technology being used productively.
I’ve seen Dr. Shantz and Dr. Ghorab and liked them both.

Rush job overcharged the insurance and comes up with diagnostics out of the blue. Technicians doing flossing in 1 min
Wanna give money away for a less than mediocre service be my guest go to CNS dental!
For how much they charge at least do a half way decent job !

I thought I lost a filling, and they were able to get me in the same day and combine the visit with a normal cleaning/​checkup. My original filling was fine, but I needed a new filling elsewhere and they did that on the same visit too. It was painless and hassle-​free, and they explained everything well. I have never had a bad dental experience, but this was the best I have had. My ability to keep this dentist will factor into my insurance decisions in the future.

Positively love this dentist and her staff.
It’s easy to make an appointment (they even respond to emails within an hour or two), parking is a breeze (and free), and I’ve never waited more than 10 minutes to be seen. The office is clean, the staff is very pleasant, and my appointments never take very long. AND — they are incredibly affordable. I have Guardian and I’ve always been very pleased with my out-​of-​pocket expenses.
I rarely write reviews, but when I saw the ones below, I knew I had to speak up.

Worst dentist experience I’ve ever had.
Yes, the décor inside is really nice and spa like. The front desk staff is nice enough. But any kind of warm feels I had about this place ended there.
Waited 15 minutes to be taken in for my appointment (not convenient, but not surprising), at which point someone too me back to the dental chair. which I assumed was the hygienist. No. After seating me in the chair and getting my «dental bib» in place, she tells me that «someone» will be in to polish my teeth in a little bit. Someone? When? I waited another 15 minutes. Finally that «someone» shows up. Doesn’t even tell me her name, just hurriedly starts polishing my teeth, but it was like she was in a race against time and had no awareness as to whether or not I was comfortable (and I normally enjoy my visits to the dentist!).
The «hygienist» smelled like bad take out food (not sure if it was her breath or if she had just eaten somewhere greasy for lunch), but it was utterly disgusting. After she finished her 5-​minute polish job, I was told the dentist would be in momentarily. I waited another 10 minutes. The dentist didn’t arrive, nor did anyone come by to advise me when I might see her. Feeling disgusted by the entire experience, I left without seeing the dentist.
I understand that emergencies arise and there may be very good reasons for the delays I experience, but the level of customer service (and hygiene of the so-​called hygienist) was inexcusable.

I love all the staff! Front desk can be a little intimidating at times, but since I work in customer service too I totally understand them :) I’ve been there 3 times and all those times the service I got was top notch. Everyone is so professional, and the ocean blue décor, comfy dentist chairs and calming music makes you feel like your in a spa not the dentist office. I’ve had the opportunity to meet all 3 Dr.‘s and my favorite of all is Dr. Rami, he is just Awesome!!!

3 phone messages and 1 email to schedule an appointment– no return call. Total failure by this business

I never thought I’d be giving any dentist a 5 star review, I was once terrified of the dentist’s office. I found Dr. Schantz about two years ago after taking some years off from the dentist after a horrible visit with a different dentist. Even though I was terrified to be in there, Dr. Schantz was, and still is, so amazing.
I needed a number of fillings, and she also referred me to a periodontist. Between the two of them, they have worked hard to get my smile back on track. Her bedside manner is incredible, you always know what’s going on, she always explains what will happen next. I’m not afraid to go in there anymore… last time I volunteered to have a gap closed in my molar area just because the space was too big.
She had to fill a number of cavities in the front, but you’d never be able to tell. She matched it up perfect. I’ve been seeing her consistently and will continue to do so. If you too are nervous about going to the dentist, or don’t want to face the work you need done, you may want to pay her a visit.
As a small kid, I liked my pediatric dentist, mostly because he gave me 20 different flavors of fluoride to choose from… I like Dr. Schantz even better. Also, the girls in the front and the hygienists are awesome. Crack a joke and they smile at you… how much more can you ask for really?
As a result of working with CNS, I’d say that my smile went from a 3 or ⁴⁄₁₀ to a ⁹⁄₁₀. My teeth are really looking great, and have Cara Schantz to thank for that! On an unrelated note, she is just an awesome woman all around, friendly, easy to talk to, and totally rocking her profession!

Cara Shantz is a great dentist. Been going to her for over 2 years now and she really knows what shes doing. The office is very clean and modern so no need to worry about that. All equipment seems to be top of the line and they also have a tv for you to watch during any of your sessions.
I’ve had cleanings, fillings, crowns, and other tooth issues that were all taken care of in a timely and proper manner. If you have a specialty procedure that cant be done in house, theyll obviously refer you to their preferred specialty procedure doctors — who have been outstanding as well.
Getting an appointment on short notice has never been a problem either. All in all, this is a great dentists office with nice and knowledgeable staff!

My kids and I have been going to this practice since we moved here 2 years ago. Overall, it’s been a very pleasant experience. Dr Schantz is kind and practical. All the tech’s who have flossed/​polished my teeth have been gentle– not something you find everywhere! My kids like it there as well and give me no grief when it’s time for checkups. The dentist also fixed my son’s badly decayed tooth– nearly a baby tooth root canal– right there in the office, saving us going to a Pediatric Dentist Specialist. The front desk has always been professional and helpful, with insurance and scheduling appointments. We’ve been very happy with CNS Dental and recommend the practice to others.

I just left an 8:30 am appointment… LIVID!!! I will not be returning to Dr. Schantz/​CNS practice. She was rude, rushing and clearly agitated. I mean its 8:30 in the freaking morning… the day just started, why so pissy?!
I have been having a recurring issue with a filling that they did wrong that caused my root canal to get infected. I asked to get x-​rays b/​c I continue to have issues. You would’ve thought that I asked for money out of her paycheck. She jabbed the needle in my mouth, walked out while I was asking her a question once she finished with my appointment. I couldn’t relax during my appointment. I’m not sure what/​why things are changing… I’ve been a patient for a couple of years now, but I’ve had enough… you can be rude to someone else Boo!

I used to fear the dentist (like most kids) and even as an adult, could never find a dentist that I ENJOYED going to. I’ve gone to two of the female dentists at CNS and they have both been AWESOME. Everyone is so nice and they have you in and out of there quickly.
Perhaps the best part for me, is that they handle all insurance paperwork for you. I’ve had two other well known Dentists in the DC area that made this process rather difficult and I found myself dreading each checkup due to the massive amount of side work. CNS dental does a great job making the entire process — from check in to billing, super easy.
YAY!
PS. The text message checkup reminders are a great touch.