Clay Cooley

RUN AS FAST AS YOU CAN AWAY FROM THIS DEALERSHIP!!!
Bought new 2013 Lancer 3 years ago with 7 miles on it, it’s been in shop over 10 times & 3 times in last 30 days! Major issues with transmission, brakes, battery, shocks/​struts & other issues. Took car in 5÷13÷2016 @ 76,00 miles, check engine light was on, code was P0868, arrived 6÷8÷2016, to pick up car. Jonathan said transmission fluid was black & burnt, so they changed it. It was recently changed May 2015 at 29,500 miles @ another dealership. I asked him, did he keep a sample of fluids, so I could show them. His response was that’s stupid, you car is ready & he walked off. I drove 31 miles check engine light came back on. Same issue/​code P0868, transmission fluid pressure. I called & spoke with Jonathan & told him the issue, his response was what do you want me to do? I said fix it, he said we already did, if I didn’t like it call him GM or his lawyer. I asked names, he hung up on me. I then put comment on Facebook & their response was other dealership put in wrong fluids & have them fix it… so again RUN from this dealership. Their mgmt is horrible…

Absolutely wonderful experience! Simo in sales & Matthew the GM were fantastic! They took fantastic care of us & we were able to joke around with them, too. We drove off the lot in our brand new Murano & feel like we got the absolute best deal available. Visit these guys! They’ll take great care of you!

Typical scummy dealership. I kept telling them what I wanted. They clearly didn’t have it and kept making me wait 20 – 30 minutes to bring back a vehicle that was not In my request. They want to make a quick sale rather than help you get into a vehicle that you want and can afford. If you don’t have what I’m looking for don’t string me along saying well hold on I might have one…

Never going to be a customer or ask others to go there.

Absolutely old school, waste your time, try to squeeze every cent out of you dealership.
Poor service, poor prep shop. The worst experience in 11 vehicle purchases.
If you are not well educated in auto purchase ways and means STAY AWAY!

The salesman said that he had listened to my situation. He lied. He said he could get into a used truck. He lied. As I left, he tried to guilt me into a deal with a $ 200 payment higher than I already made each month. He lied.

«Get real; you are not going to find a truck for that price.»…is it not your job as a sales associate to find what i am looking for? How about you guys ‘get real’ and start focusing on your customers and how you talk to them. So unprofessional. I have never been more offended in my life. The customer service is nonexistent at this place. This was the first Clay Cooley I have ever visited and will be my last for my future vehicle purchases. I hope people actually read reviews for this place and learn from my experience. DO NOT GO HERE. They will try to run your credit before even showing you the prices of the vehicle and tell you that every other dealership does it that way. THAT IS NOT TRUE. Again insulting my intelligence. They will not help you find what you are looking. I have never had such a bad experience ANYWHERE that I felt so strongly about writing a review. I hope that my experience can help future buyers; THERE IS OTHER DEALERSHIP OUT THERE. Do not waste your time going to Clay Cooley, because they really could care less about your business.

this place has some issues… great salesmen, however management sucks… they shift you from salesman to saleman… need better customer service… even in the service dept. i call 2 weeks straight no one answered or returned calls… i had to drive from euless area to south arlington to make an appt… mmmm so sad. thats it… again my salesman brent mitchell was great… but management…