Christopher P McManus, MD

Two things bother me about this place. First, I generally have to wait between 30 minutes and an hour 30 before I’m seen by the doctor. It’s ridiculous.
Second, there several Christian decorations around the office. I’m not bothered by my doctor’s religious beliefs. But the pictures of Jesus and God references on the wall made me uneasy. I’d prefer the separation of church and medicine.

I have had a fantastic experience with this office! I recently moved to the area and didn’t have a primary care. So, when I had a minor emergency surgery while on vacation and needed a follow up close to home, I was in a tough position. The office worked with me and was able to see me in about a week.
Of course being such a scatterbrain post surgery I arrived on the wrong day. They were nice enough to squeeze me in about an hour later.
I saw Dr. Christopher McManus and was expecting him to ask a few questions and do a quick exam. He took the time to really go through my health history, even going into detail about things non related to the surgery. He then answered all of my questions with long explanations, which is such a relief. It’s so hard to find a doctor that takes that kind of time to listen to their patients and thoroughly answer their questions.
The staff was great and I didn’t have any issues with billing or my insurance. If they are accepting new patients I completely recommend them. They will definitely remain my primary care while I live in the Arlington area.

I’ve been a patient for over 5 years now. They had a rough period for about a year or two when it comes to customer service however since the decision was made to convert over to Privia I see a big improvement with the quality of service. Glad I continued as a patient!

I saw Dr Reginald McManus for an annual medical a little while ago. I was very happy with the visit. Anything I brought up with him, I was very satisfied that he was giving me a genuine answer and not just fobbing me off.
I was disappointed with a specialist he referred me to for one thing but I can’t really hold that against him too much.
He was very friendly and easy to talk to. Got the impression he knew what he was talking about and had seen it all before. Will definitely go back

Wow. After reading a ton of negative reviews about the office staff, I decided I’d still give this doctor a shot since he’s so close to my apartment. I called and tried to make an appointment, and after I couldn’t hear what the woman on the phone said and I said «Sorry?», she said «What. TYPE. of. Insurance. Do. You. Have?» SO RUDELY. I am not dealing with that behavior everytime I need to go to the doctor. Dr. McManus should really consider getting new office staff, because I’m sure he’s losing patients left and right.

Update: and they *have* been insulting. You can expect their billing department to be extraordinarily slow, but when they finally do get around to sending you a bill it will include a nice nasty handwritten note saying something like
«your account is long overdue. It will be turned over to collections if payment is not received»
Bear in mind this is over a $ 26 bill, I’ve been a patient for several years and this was the very first notice, eight months later in the new year and by the way, beyond when a Flex Spending Plan could be used for the year it was applied.
Doctors = Awesome
Billing Department = Slow, inefficient and rude.

The office of Dr. Reginald and Christopher McManus provides exceptional quality. Imagine the quality and care you received from your pediatric doctor. now imagine that as an adult. They actually listen, don’t hurry you out, and take the time to speak with you. The office has an «old school» touch to it, which I find very pleasant. I highly recommend them.

I had the worst customer service experience ever. I have been a patient of Dr. Reginald McManus for over 15 years. I have been very pleased with both him and his son, Dr. Christopher McManus. However, the front desk staff and the receptionist need to find another job. Working with the public is clearly not their call. I agree 100% that their phone skills suck. They put you on hold for a long time and when they finally get to the phone, they hurry to get you off the phone.
My biggest disappointment happend when the receptionist refused to call my insurance to verify that Dr. McManus was indeed my primary care physcian (PCP). She assumed that because his name did not appear on my insurance card she could automatically deny me service. You see, you can change PCP as many times as you want and still not have it listed on the insurance card. The fact that I requested she call the number on the back of the card and she told me «No, I will not do it!» is what I consider unprofessional.
I am sorry for both Dr. Reginald and Christopher McManus, but due to this bad experience, I will not be going back!

The receptionist lost by business for this practice before I even had a chance to see the Dr. I called to try and schedule an appointment and after being put on hold two seperate times she finally took my call. I felt as though I was the one trying to be corteous as though the burden of pleasant customer service was on ME.
She was rude with me and had an attitude. I had some simple questions that she could not answer and made no real attempt to try.
As a new patient I would have been loyal to this practice for years had they just treated with me a little more respect

I really enjoyed the Dr. but it is almost impossible to make an appointment over the phone. I called 3 times in a row on a week day, and each time was put on hold for at least 10 mins before my patience runs out! Seriously, could somebody just pick up the damn phone!

I feel a little bad adding my voice to the chorus of negative reviews here, but it needs to be said. I had an appointment at Dr. McManus’s office September of last year. I’d just moved to the area and started a new job, and had signed up for health insurance that was already in effect, but I didn’t have my card yet. They said I could just pay out of pocket ($ 110 just for a normal appointment), and they would file it with the insurance company when I got my card and reimburse me. (Can you guess where this is going?)
My initial experience with the office staff itself was mediocre. I had to wait 30 or 40 minutes for my scheduled appointment — frustrating since I had to get in to work. When I actually saw Dr. McManus, he was very good. Kind, professional manner, clearly experienced and knowledgeable.
Unfortunately, it seems Dr. McManus’s knowledge doesn’t translate into knowing how to run an office or hire competent staff. Soon after the appointment, I got my insurance card and requested they file a claim with the company. Thus began a year-​long saga, in which I called the office dozens of times, and wrote several letters, attempting to find out the status of this reimbursement. The initial story was that Dr. McManus’s wife ran the administrative matters from her home, so whenever I asked they said they would have to contact her and get back to me in a few days. After that, I called every week or two for months. Almost every time I had to re-​explain the entire situation, and I always got a different story. Often they acted like they had never heard of what I was talking about and had no record of it, even though I think I was speaking to the same one or two people each time.
At one point they told me that their administrative situation was a mess and they were working from transferring the management of those matters from Dr. McManus’s wife to the office proper, and that Dr. McManus had decided he would simply cover the expense for this appointment and reimburse me. When I called back a few weeks later to ask when I might expect that reimbursement, the staff acted like they had never heard of it, and were rude and insulting when I politely explained that this was what they had told me last time I called. Perhaps I misheard one of the many stories they told me, but clearly they had no idea what was going on.
At this point, I’ve completely given up on getting that reimbursement, and even though I wish I could keep seeing Dr. McManus, the hassle I went to over that one ordinary appointment makes me dread the prospect of ever having to deal with that office again, so I’m finding another doctor.

I went here out of the convenience of it’s location, but I won’t be coming back! Yes, this place is old and not up to date with technology, but that has nothing to do with my review or experience here. I had an appt. scheduled to get a shot (given by a nurse) after waiting in the lobby for 30 min listening to the receptionist talk on her cell phone and treat ppl like crap, I finally went back to a room. Another 15 minutes went by ppl the doctor came in and told me a nurse would be with me shortly to give the shot… and then another 20 min before the nurse FINALLY arrived! She literally walked in, told me to roll my sleeve, administered the shot and told me I was finished (the process took literally 30 seconds), very unfriendly woman!!! Now, had I walked in without an appointment, I could understand the wait, but seriously a simple shot??? I’ll be finding another doctor for the next one.

Terribly unfriendly receptionist. Put on hold for 10 minutes, no explanation. then hung up and called again, only to get «what you calling about?»
ridiculous.

Somewhere between the two reviews already written I think is fair: The McManuses have an old-​school set-​up here, and their clients tend to lean old-​school themselves. But I have never had an easier time with a doctor’s front office staff, and I have always received high quality service for the basic needs I have brought there.

I was a patient of Dr Christopher McManus for 2 years and finally switched to a more modern practice. Dr. McManus’ office is definitely «old school» but I’m not so sure that that’s a good thing. I always had a hard time actually scheduling an appointment or getting the doctor to call me back. Need to see a doctor late at night or on a weekend? Forget about it. When I did actually get to come in for an appointment, I felt surrounded by equipment that seemed to date back to the 1970s. And finding parking in their tiny lot is crazy. Yes, they were always nice, but I never felt like I was getting top-​quality service. The last straw was when I needed a doctor but Dr. McManus had an emergency and everything was backed up for DAYS. They told me I could come and sit in the waiting room and wait for an opening (either cancellation or a window b/​w appointments) or I could schedule an appointment for later the following week. So in my eyes, their «old school”-ness is a major drawback to their practice.
I’ve since switched to a larger internal medicine group. They have call-​in hours (doctors leave 1 hr block of time appointment-​free to answer calls from patients), they can electronically send prescriptions to your drug store, and they offer early morning and even weekend appointments. I can’t say whether the doctors are any better than Dr. McManus, but the experience definitely is.

Last of the old school doctors. Thank the fates for him being the only general practitioner who accepts BCBS and is Metro accessible in Virginia!
When I say «old school,» I want you to think back to the kind of doctor you grew up with. The doc ran the place him/​her self, had one or two nurses, a receptionist, and that was it. It was always an older doc too, one who’d seen everything in their day. Always shook your hand when you came in and was really glad to see you, regardless of your malady.
You don’t get that much anymore… too much of those «super-​practices» with 8 billion doctors, all of whom seem to be wet behind the ears. They have to consult all the other docs in the practice even if you’re going in for a paper cut. And you hafta make a six-​month reservation, ’cause 4 out of 5 days of the week, they’re at one of their satellite offices.
Not here. All you get is no-​nonsense doctorin’. I’m completely at ease with Dr. McManus (Chris McManus, that is. His dad, Reginald, also works out of this location), and when he gives you his diagnosis, not only is he very thorough, but he also gives it to you in plain English.
As a side note, he’s not one of those blasted doctors that’s become all too common: the ones that refuse to prescribe medicine even if you come in with your flesh hanging off and foam coming out of your mouth. I’m sorry, but if I’m coming in with my arm ripped off by zombies, I don’t want to be told to put some Neosporin on it and put my feet up.
The verdict: if you’re looking for a classic family/​general practitioner, McManus is your man!