Cell Phone Care Center

I had dropped my iPhone 5s a few times and it was basically cracked all the way around.
My friend recommended this place as he had used it before but I had already seen it on this app and I brought it to the place. It was $ 70 but I asked Allan who the worker there had to call if I could have a discount because I found this place on Unilocal and he said I could get like 5 ish percent off, which was nice. I have had my phone since I got it replaced for about 2 ish hours and so at it is good. They gave me a glass screen protector, so far the only negative is that there is a light screen thing on my screen that said it would be there but you can barley see it, you can basically only see it when I take photos. As I have said I have only had it for about 2 hours and it is pretty good

I was a little nervous based on past reviews because they are either 1 star negative or ⁴⁄₅ star super positive. However, I had a good experience here.
I dropped my iPhone 5c and the screen was badly cracked. I was helped immediately upon arriving and paid up front $ 70 to fix it. When I came back 2 hours later, it worked perfectly and the screen was repaired. There was a little crusting of glue on the edge which made me think that initially they had scraped my phone, but when I pointed it out, they had it clean and looking new 10 minutes later.
Everyone was very polite and I was definitely pleased with the quality and the prices.

Good service but terrible final product. Water leaked under my screen almost immediately after having washed my hands and then picking up my phone with normal use. As if that wasn’t bad enough, the screen color is dim, has a random dead spot on the top of the screen, and is actually slightly dis colored.
I will be revisiting them to take advantage of their warranty.

They fixed my phone. For my ipod the replacement glass damaged the ipod beyond repair but they bought me a replacement ipod without me asking. I like that they proactively created a a solution to the problem. I recommend them.

Fixed my screen here, then it broke in a month WHILE I HAD MY PHONE IN MY POCKET. I think somehow the keys pressed on it the wrong way, but it should not crack again because of this.
I contacted them and they said to bring it in and they would give me a discounts. Turns out I had to pay more than what I paid the first time because they raised they prices by 20 dollars and could only give me a 10 dollar discount. No thanks

I’m not sure of the past reviews. but my experience was great. My phone wouldn’t charge and I was freaking out. This place opened at 7am. which was extremely convenient. I got there and they told me it could just need to be cleaned or the port would need to be replaced. I was good with the price of either one. He came back 5 minutes later and told me it just needed to be cleaned. In a world full of dishonest people. this shop is definitely not. He could have charged me for the replacement. But was honest. and only fixed the issue at hand. The guy at the desk was friendly and very helpful. He even told me ways I could keep it clean. I love this place and will be screaming their praises to all my friends.
As far as the cleanliness of the place that everyone is talking about, it was exactly what I would expect a phone repair place to be. It was clean. and not in a bad part of ballston. Would you rather. an upscale place that charged you a lot? Their prices are reasonable and the person that helped me was great! Maybe the other reviews were expecting too much. Maybe not. I don’t know… Like I said before I’m shouting their praises to everyone! Great experience!

Everything we have had fixed there no longer works properly – on two devices the aux/​audio no longer works with a headset.
They are not good.

I’ve had four or five devices repaired at the Arlington location. They have done several shattered screen replacements and also fixed the LCD board on a Samsung galaxy. Allen (the owner) is very nice and quick to respond to any communication, and the rest of the staff is friendly as well. They offer the best pricing that I’ve come across and they honor the three month warranty if anything goes wrong. I’m sure I will have to bring another device in to be fixed at some point and I will definitely be bringing it back here, well, to the Rockville location: they opened up a store in Congressional Plaza which is right by my work!

The best. Thx u, u and ur crew save me over $ 70 xoxoxo a must go to place! The screen protector is a must as well. Great job guys

It has been 4 months since the repair, and the new screen is still working flawlessly! If I ever have this problem again, I know exactly where to go!

Had one phone screen replaced. I paid 100~ ish dollars for it. At first I could tell they only replaced the glass and reattached it to the frame. Making the new glass prone to flexing when it finally cracked. Got another replacement same thing along with poor workmanship. Also took the phone apart myself and found missing and loose bolts.
I recommended Allan to charge a little more for a more proper permanent fix that includes an original frame and glass already glued together to prevent these issues and this bad review. I would have gladly paid an extra $ 30 to avoid the hassle of going back and forth for warranty work. Ultimately I gave up took my looses and sold the phone broken on Craigslist at a loss. Next time I will buy OEM parts and do the work myself and save myself the hassle. Customers beware
I would have gladly paid 150 for an OEM part from eBay with screen, frame and digitizer from factory which you can get for 100. And you pocket 50 we all win. My advice charge more for a better quality repair! Your tech guys won’t have to deal with glueing screens all day either so everyone wins! Don’t be so cheap Allan

Ignore the reviews where the customers recently got their screen fixed. Focus on reviews where people provide an update a few months later. They are all negative… for a reason. Here’s my story…
I went to get a shattered iPad screen fixed. At first, it looked great. Then the issues began. To be fair, they have a 2 month warranty which they will honor. I used that warranty 3 times: twice to fix the screen peeling off the frame and once to replace a malfunctioning screen. Then, after 3 months following the last visit, the new screen malfunctioned. I had to escalate to the owner and bicker with him for 30 minutes for him to offer to fix it for a third the normal cost. It turns out, that was throwing good money after bad. It’s 5 months later and the third screen is malfunctioning. They use inferior parts which fail quickly. It can’t be a coincidence that all three screens have malfunctioned.
At this point, I’ll just buy a new iPad to be done with it.

Decided to take my Samsung Galaxy S5 to get the camera screen in the back repaired. The helpdesk guy wasn’t at all interpersonal. You’re dealing with customers, that’s an important trait to have. he said it’ll take 45 minutes. 45 minutes passed by, I came back to pick up my phone to find a heated customer, not satisfied with the repair he had on his iPhone five days ago, in the store going at it with the help desk guy and the boss, Allan (on the phone). From what I could hear, I couldn’t believe how unprofessional and unwilling to compromised the boss, let me reiterate, THE BOSS of the place was towards the upset customer. Granted the customer wasn’t all that kind himself, but you can’t go telling a customer «too late» to get a refund/​replaced/​something after 5 days… Plus a bad attitude that someone who’s standing feet away from the phone could clearly hear. That’s pretty terrible. Aside from that, after waiting all that time, the helpdesk guy said to me «sorry we used the last part we had to fix your camera screen but I didn’t install in correctly… Could you come back the next day?» um… Negative. Got my refund and dashed.
I wouldn’t come back. Unless I don’t see my refund back in my account.

These guys have competitive prices and accurate wait times. They even have their work area behind glass so you can SEE the work being done — nothing is hidden here. That shows confidence in workmanship.
I want to give a positive note about one of the employees here named R.J. I dropped off my phone for a typical repair and picked up my phone at the scheduled time. Unfortunately I had to bring it back the next day for a related issue with the repair that I did not notice right away, hence the 1 star reduction. So when I came back in I spoke with R.J. who took care of me right away and was very thorough about checking things and making sure all was well. I picked up my phone later that day, at the agreed-​upon time, and the phone worked perfectly. Be sure to ask for R.J. when you go there. Definitely 4 stars for this place.

Update: 2 months after they fixed my iPhone 6 screen, it started peeling while I was traveling in Europe. The whole cover was peeling off! Returned after my trip and they fixed it no problem as it was still under the 3-​month warrantee.
Another 3 months later, my screen is slightly peeling again on the side and the warrantee has expired.
I don’t know what kind of glue they use or if something is inherently wrong with their method, but I would not recommend this place to anyone.
Pay to get it done right some place else!

They do a great, quick and professional job.
Thank you for fixing my iPhone 5s screen.

Best price I could find, super professional job. I cracked my iPhone 6 and they got it fixed same day. Looks just like me now and I also opted to get a tempered glass cover while it was in the shop. Highly recommend these guys, they are pros and have fair prices.
Only downside is parking here can be challenging.

Didn’t answer my question, really unprofessional. Get there nobody there to attend until 10 min. I walk out, the place looks dirty and really price and no guarantee on services.
Hate it

Broke your phone? Don’t despair! Head to the Cell Phone Care Center, which is just steps from the Ballston Metro.
I ventured into VA to work from a different office for the day, and was so happy to see this store on my walk over. I had stopped by U Break, I fix in Cleveland Park the day before (previously my store of choice for all things related to cell phone catastrophes) but they said it would take a week to fix my phone, for over $ 200! I thought it was the end of my phone (which had a broken LED screen, aka it was on but backed out). However, the guys at CPCC took less than 1 hour to fix everything, and for $ 180 I got a new LED screen, a new smudge-​resistant touch screen cover, and a new front and back phone case. My phone looks brand new! Shout out to Tom (Tim?) who was a HUGE help, and super friendly throughout the whole process. He has a great sense of humor, too.
Normally, I refuse to go to Virgina, but this store makes the hellish trip from DC worth it! Now here’s the irony — I was on a run 2 days later, tripped, fell, and cracked my screen again. Guess I will forever be that girl with a broken phone. *sigh*

I came here because I randomly dropped my cell phone, and the screen shattered a lot. Like a lot, lot. I really liked the phone, and decided to try to get it repaired. I did a little bit of research and this place had great reviews, so I decided to come here even though there were other places that were much closer to where I live.
I dropped it off on a Saturday morning, and this went fine. I came back the next morning to pick it up, and this is when I got frustrated. They’ve recently changed their hours to open at 7am on weekends, and made a point to tell me that when I was dropping it off. I got there around 7:30am on Sunday morning to find one employee waiting outside for another employee who was late and had the key (in addition to another customer). I waited over 15 minutes until close to 8am to be able to get inside and pick up my phone. If you are going to go out of your way to tell customers you open at 7am, it would be great if you actually opened at 7am.
Once I got inside, I was told to write down my name so they could get my device. He then brought me the wrong device 2 or 3 times before finding mine. He then had to ask me if I had already paid, and didn’t even check anything. He then wanted me to verify if was OK, but that was hard to do when the battery was near dead and it wasn’t activated, and there was not a convenient place to get it up and going as the charger was taped down on the counter and there was someone else waiting there.
I emailed the owner voicing my frustration, and he responded that they gave a free case to the other guy that got there and had to wait. Well… thanks for giving him something and not me? I mean, I don’t necessarily want anything, but maybe don’t tell me that when you gave me nothing but the wrong person’s phone multiple times.
The screen itself is OK so far, and they do warranty it for 60 days, so hopefully it lasts well and I don’t need to go back.