Cadillac of Arlington

Moritz Cadillac took great care of my mom, and the excellent service continues with Cadillac of Arlington. Huge shout out to Joe Ramos and serviceman Darryl for their prompt attention to excellent customer care when the electric system on Mom’s car went on the blink recently. Their prompt and efficient response solved the problem in no time, and saved her a great deal of stress and time. If only everything were this hassle free. Thanks, Joe, Darryl, and Cadillac of Arlington!

I have to say, I’m not the easiest person to deal with when it comes to buying a car. But trying my best to avoid the cliché of how wonderful my experience was at Cadillac of Arlington, and wanting too come across sincere about my experience. I say all of that too say this, very happy with my new Cadillac, very satisfied with Cadillac of Arlington. Alex, the finance managers all dealt with me very well. Have to say they all earned my business and this sale. When it’s time to exchange or get a new one. I will be back here. For a «smaller» dealership, these guys give «BIG» customer service.
Corey L. Martin

Formerly Moritz Cadillac, Cadillac of Arlington is the best place to take your Cadillac, or for that matter any GM vehicle, in for service or to purchase parts.
Mr. Carter has been in the sales department since the 1970s which is almost unheard of these days and (literally) has sold Cadillacs to every «blue haired little old lady» in Arlington.
I used Mark Williams as my service advisor previously, he is now their warranty administrator. Doug Spivey is the one to talk to if you need to get your vehicle serviced.
All in all, I have had nothing but pleasant experiences when purchasing vehicles or getting my service or parts needs addressed at Cadillac of Arlington, though I live right near Sewell Cadillac in Dallas. Skip Sewell’s factory method of servicing your car and work with the «good old guys and gals» in Arlington!

It’s always a pleasure having Rachel Garcia representing the Service department as our Advisor. She delivers the utmost professional, assurance and commitment to communicating with me clearly about my vehicle updates. I am always confident when bringing my vehicle to the Service department, that Rachel will take good care of me in a timely and courtesy way. Ruby is always a pleasure as well. She ensures that I’m checked out efficiently, without having any delays.

Scheduled brakes and 4-​wheel alignment on 2011 CTS and also asked for recommendations on other areas of possible concern. There was indeed quite a bit more work to be done which took a week but the free loaner car allowed me to take care of my business. I feel confident that my CTS is running properly again for a long time.

Do not buy an extended warranty from this dealership. I bought an Escalade from them in April 2014. Ask for a maintenance and extended warranty for 100k. Got the extended warranty but received a letter in the mail stating that my maintenance agreement only last for a 29k. The complimentary maintenance plan is up to 50 k. I moved away in june, So I called the finance manager and asked for an explanation, why would I pay for a plan that only last for 29k. He could not explain., that was in July. After a few months of back and forth missed communication, the finance manager stated that they would give a refund on the maintenance warranty after i threaten to call Cadillac corp. That was n dec 2014. i still haven’t received a refund as of today. I call the GM last week and he promised to get resolution and get back to me No word, yet.
Monday i will make my call to the Corp office. I wanted to make everyone aware of their shady practices and lack of willingness to respond.

Usually, I get great service — it is quick and efficient! — This time — it took about three hours to do an oil change and inspection. I would encourage them to get a «quick lube» so that the wait is not so long. I always been extremely satisfied with the service; but, this time — I was not happy.

Everyone did an outstanding job at getting my SRX checked out and repaired. Would recommend Cadillac of Arlington to everyone. Thanks for the great service.

Received a call this morning from the gentleman who emailed here. We talked and he explained some things to me and is going to see if he can help. I’m grateful that he did apologize for the lack of communication by KB and explained how busy they were but he still should’ve gotten back to me at least once. He was very nice about it and is going to see what can be done. Giving two more stars now to 3 stars (can’t give more as obviously I haven’t purchased anything yet LOL) for the kindness of the manager.