Blue Cypress Hotel

If it weren’t for a Groupon at a discounted rate, I wouldn’t have stayed here. The parking was perfect because it was during a holiday and it is an extremely large parking lot. The breakfast is boring, at best. Even being free, it could have been slightly better. This is the first place in a decade that I’ve had to give my credit card for incidentals, which I didn’t use. I mean, come on… this is 2015, who uses the hotel phone besides to call the front desk.

Stayed twice and very good both times. The breakfast is your choice of waffle, waffle, or cereal. Coffee is available ²⁴⁄₇ which I like. Pice/​value is good and easy access to almost everywhere

Really nice and clean. I had no trouble parking. There is a HUGE parking lot. I would totally stay here again. We came for the Seahawks game in Dallas. The only reason I didn’t give 5 is because I am overly obsessed with really soft blankets and pillows and the ones at Blue Cypress were pretty standard.

If I could give it lower than one star I would. Horrible experience! The owner is a douche bag. Room was not what they advertise. We asked to be switched to a different room with a working tub and he refused. He stated it was working before we got there! We hadn’t even unpacked our things yet. We asked for a refund and said they didn’t do refunds if we were unhappy with the room. Never coming back here again. Save yourself the time and trouble and find another place. we thought the hotel would be nice because there’s an adjoining club/​bar but the bar was horrible as well. All the glasses were dirty. Food was subpar. And as we were leaving, we saw the police show up and over heard them saying the club bartender had stolen a credit card was paying herself for drinks that no one ever bought. Shady through and through!

We will never stay at the Blue Cypress hotel in Arlington again. During our family vacation with our two kids we wanted a hotel with an outdoor pool area. We saw this hotel and thought not only was it nice, but offered many of the amenities we were looking for. WRONG! They rent the outside pool out to private adult party seekers and kick everyone out that’s not 21. They do not tell you this upon reserving you room. They advertise it as though it’s for ALL guests… but in reality it’s just for guests over 21. And when you «invade» upon the party… ALL tables are reserved for them and you no longer have anywhere to sit. Horrible place to stay as a family! Do not stay here!

Don’t do it. Find another place! This place is shady as can be. I’m used to putting up my credit card for incidentals, however I’ve never had a hotel charge my credit card $ 50 in addition to the room charge. It wasn’t a debit card it was my Amex.
Upon checkout the front desk clerk couldn’t or wouldn’t give me a receipt showing the $ 50 was returned or how much exactly I had been charged. I’m going to have to watch my statement.
There is a horrible smell in the hallway. The room was ok though.
Breakfast? What breakfast. Would you like a waffle or a waffle?

My husband and I needed a mini vacation, so we booked this place. Our first room was smoldering hot with a broken air conditioner! Luckily, the front desk person, Bo, found a spare room for us and made sure the air was on before we got in! The only disappointment was the breakfast. Very small for such a beautiful hotel. Otherwise, we enjoyed our stay and we are very pleased at their progress! We will be back.

I wish I could rate this hotel 0 stars. Right when you walk in it looks NOTHING like the pictures. The staff was nice, but the rooms were nothing like was pictured. The halls smelled disgusting, the room was small and smelled unbearable. This hotel is NOT worth the $ 450 they charged me for 2 people, 2 nights. It was so bad I walked in, stayed for 10 minutes and then went to the front desk to get a refund. Thankfully they gave us ALMOST all of our money back but charged us a $ 25 cancellation fee which isn’t bad. Also, to get into their hotel bar you have to dress a certain way. We ended up going to another hotel around the corner, it was nicer and about $ 300 cheaper.

We had to call the cops on the Manager– Hotel from Hell!
We booked this hotel online and it looked like a good deal, nice hotel, restaurant and pool. Little did we know, this was going to be the hotel from hell and the WORST hotel experience we have ever had. My husband, brother in law, sister in law and I drove from Austin to Arlington to attend the Rangers game. We checked into the hotel at 3 pm. Everything looked really nice and the staff at this time was really respectful. We left to go to the game and arrived back at the hotel at 10:00 p.m. We wanted to enjoy the pool, there were 2, one outdoor (which was completely flooded with way to many people from this «private party» and one indoor. We went the indoor pool where there was no one, one minute later, a lady from the front desk told us that we needed to leave because it was past the pool hours. So we left.
We decided to take advantage of the restaurant that stayed open until 2 a.m. We went to the entrance door inside the hotel. When we opened the door, the place was completely crowded, this was not a restaurant, it was a ghetto club. From what we could see through the door, it was shoulder to shoulder of people everywhere. The bouncer advised us to go the outside deck area to get restaurant service. He told us to avoid the line since we were «hotel guest». We went outside, there was a long line of people trying to get into this place. My sister in law and I walked up the stairs to ask what looked like a hostess where we needed to go. A bounce but his hands on me and threw my arm down.
At this point, we were all appalled at the course of everything that just happened. We decided that we did not want to stay at this hotel anymore where we were getting treated awful. As we were walking up to the front, there was an older couple that was getting a refund and checking out, due to the noise level. I told the lady at the counter exactly what happened and that we wanted a refund. She called her manager, who she mentioned was in the «club». It took this manager, who is apparently the General Manager of this hotel, 20 minutes to finally come and speak with us. While we were waiting for him to arrive, 4 other couples (complete strangers), were at the front desk complaining as well. The parking was so packed from the «club», they were telling hotel guests to pay $ 10 to park next door at another parking lot. Are you kidding me?
The general manager, wanted to know what my «problem» was. He was completely rude, his eyes were blood-​shot red– he was definitely «on something». I was going round and round with him and then I finally said, it’s impossible to talk to you right now because your eyes are blood-​shot red and you are not listening to what I am saying. He storms out the front door and says that he is going to get his security guard. Meanwhile, someone is yelling, «gross, someone just puked in the elevator». The manager brings back the rent a cop. The manager is explain his side of the story to the rent a cop and he says «this lady said that I was doing drugs», everyone (including all the strangers) said «no that is not what she said». So there you have it– he admitted himself that he was doing drugs.
I explained my side of the story to the rent a cop. Once I tell him that I should press charges on that bouncer guy for putting his hands on me, he said, «he should actually press chargers on you». At this point, it is midnight and we are getting nowhere. My sister in law called the cops so we could get our refund and get the heck of this hotel from hell!
The cops arrive and finally we are getting somewhere. They are now arguing with the manager to get the issue resolved. The manager finally agrees to hand write a note that says if the charge is posted that he would issue a refund. We checked out on Saturday, ⁷⁄₁₂ and on Monday, 7/​14, they posted the charge. Now, my husband is filing a fraud charge with our bank.
We were completely mortified that all of this happened to us and the other hotel guests. This was a complete cluster of events. I was worried for the safety of my family and just wanted to get out of there as soon as possible. From the picture, this place looks really nice and we were tricked. This was the worst hotel experience we have ever encountered.

Something about this place just feels «off». The pictures are pretty accurate however if you look closer you can see the real deal. Dirty sheets, holes in the wall covered with wallpaper, shower nozzle super loose from the wall, and an unusual odor– not horrible just kinda stale? The place has a nightclub on site which made it impossible to park on Saturday night. There was vomit in the elevator, cops in the lobby handling some kind of payment dispute drama. Ugh just not pleasant or family friendly. I’ve had waaay better for the price. Buyer Beware!

Dirty and room smells like pee.
Front desk clerks seemed confused at any time when questions were asked. The sheet were stained, the bathroom was barely cleaned — moldy shower curtain soap residue in shower — but the room smell of urine crept up as the night went on…2 stars because it is close to 6 flags and it has a gym. Oh, be prepared to tip $ 2 if you buy a drink in the resteraunt, it is automatically added to your bill — so yea, an extra $ 2 to pop a cap off a beer… as I write this in my hotel room, I see someone else’s popcorn under the chair the maid missed… dirty dirty dirty avoid avoid avoid

Doorman made my husband move the car while he was checking in during pouring rain. He got drenched. Then they wouldn’t let me continue checking in without him. Slow front desk.

I’ve never booked a hotel before so I was really skeptical when it came to this.
It was about $ 120 for two people for one night. Check in was at 3 pm and check out was at 11 am.
I would say that you would get more bang for your buck if you were to actually have time to use the other facilities. (DUh, lol) They have a 24 hour gym and pool. There’s also a restaurant within the hotel. So I wouldn’t recommend this if you were just looking for a place to stay for just a night and if you were looking something worth your money. The room was nice though! The AC was blasting and it was clean for the most part. My only complaint about this place is about the TV remotes; they’re not exactly working.
The customer service is great and there’s a little shop filled with necessities across the check in counter.

Customer service is top notch at this establishment. Was greeted upon check-​in very warmly and was made to feel very welcome. They also allowed us to check in a while before the normal time which was nice. When we realized our mini fridge wasn’t cooling properly, they arrived in just minutes to replace it with one that worked great. In addition, they called our room to verify it was working. Very nice outdoor pool area. Only issue was a mildew like odor in the room; in their defense we didn’t ever comment to them about it, and in retrospect they might have offered another room. We will probably stay there again in the future.

Easily the best hospitality I have ever received at a hotel. I booked through expedia and was way overcharged for the wrong type of room, but Hamida bent over backwards for me and completely remedied the situation. Our hotel room was phenomenal. We stayed in the jacuzzi suite on the top floor and it was the cleanest, most beautiful room I’ve ever stayed in. The jacuzzi was amazing– the only thing I would say is it would have been nice to have candles :)
To Hamida and the rest of the staff at the Blue Cypress Hotel: thank you for being kind, patient, and considerate. This was the best stay of my life and I guarantee I will be back to Dallas and booking at your hotel. You have a truly wonderful staff and an amazing establishment!

Oh it started with when we got there, when I made the reservation I called right after and said all rooms (3) have to be right next to each other. We got there and had to go though hoops to get all rooms together. At first they even had one of us on another floor. We were going to stay there because it had an indoor pool, let the kids have a good time. We get to the pool and it smells like SEWER and was cold. If my daughter won’t stay in a pool its cold. Then my niece tries to give her daughter a bath and there is no hot water in her room. I have some lovely pictures of doors boarded up with plywood. And a basketball court that says NO BALLS ALLOWED!
The staff was nice, no complaints there. I ended up leaving and got a refund (at least I am suppose to). My home is only 30 minutes away, we were just trying to have a get away for the kids. Needless to say we drove back home, kids disappointed.
5 minutes ago · Like

Bad. The hotel is nice and so was the family suite. Few issues tho. We just checked out. Room 300 was missing important stuff. There was no phone at all. So we could not call the front desk. There was no information book either so we had no idea what amenities were available. I usually like to see what the hotel has to offer but I guess that’s what we get for assuming and not doung our research. 5 channels are available and the main tv was very fuzzy. I have 4 children and luckily I brought our own electronics to entertain them. I expected for at least their tv to have kid channels… nope. When I informed the front desk, they just said oh we will check it out. They said that whomever stayed prior mustv taken the book. So im guessing they dont check whats missing. I was very disappointed and they offered no compensation. For the price we paid I expected everything to be in order upon our arrival. My family will not stay here again. Ive stayed in many high end and mid hotels and this one was quite disappointing. Hopefully they will fix these issues b4 the next family comes.

First impression was good. We arrived at ten past two in the afternoon, which was before the 3 pm checkin. The $ 25 dollars early checkin fee was waved as we didn’t want to pay it. Room was clean, good smell, clean sheets and customer service was great. Very friendly staff and to top that off, you have free parking, wifi and Continental breakfast with waffle!!! The thing I liked the most was the gym area with full cardio center, weight room, and a pool indoor, and outdoor. There are renovations going on, but once that’s done, this place will rock!!! Friday night live music with pool party. Great atmosphere! I would recommend this place.

Great value for the money. This hotel has just had a complete facelift. Everything is clean and up to date. The staff was friendly, and check-​in was a breeze. Lots of free outside parking that is well lit. The free breakfast is pretty much cereal, bagels, waffles, coffee and juice. It’s not Ihop, but you can’t beat free.
Blue Cypress is just off 360 and is a 5 minute drive to Jerry’s World, 6 Flags and the Ballpark.

Took a gamble and booked a room on price line for the Tim McGraw and Kenny Chesney concert at Cowboys Stadium. Great value for our 109.00/night rate. It must have been another hotel before, and it was undergoing renovation. They have done a great job– giving it an eclectic and contemporary aesthetic. Double room was super clean. Nice bedding, granite bathroom with separate granite vanity. Very quiet, too.
We didn’t eat the complimentary breakfast, but the area where it was served looked well kept and clean.
No bar, or other restaurant, indoor pool, work out facility– all just FYI. they had a gift shop which was handy. Cokes, aspirin, small snacks– more than the usual La Quinta or the like has.
GREAT location if you are going to Six Flags, The Ball Park, or Cowboys Stadium. GREAT GREAT GREAT. And they do shuttle people for a small fee to Cowboys Stadium– however, the drop off is about ¾ mile from the actual stadium. So on a HOT day or night– beware!
I think for the price, it’s a great hotel. We were pleasantly surprised.