Bed Bath & Beyond

I like this location. It is conveniently near lots of shopping. The «Beyond» department has lots of clearance items. This is why we own 5.000 tervis cups. They call out to us when they are marked down, with an additional 50% off. The employees are nice.

I made a purchase around $ 100 on Dec. 13. later days when I went to the bag I found out that they forgot to drop the dental floss in my bag, but I was charged. So I called the store, the lady said just bring your receipt and you can have your missed item. I asked is it OK if I come later. She said yes just bring the receipt. Well, I didn’t ask, she didn’t tell! I traveled for the holidays, and upon my return I went to the store to have my floss. The Mr. No-​Smile store manager explained that as that was a last year purchase he can not «verify» my claim. So he can not help me. I understand the logic of inventory, but I can not accept the «service». I said OK, a little surprised buy him making no effort to make their mistake up to me. I told him it was a $ 5 item, I can afford buying another, but you know you could give it to me. He gave me a mean look and raised his hand to grab the receipt (perhaps to giving me the floss and cursing at me in his head), I pulled it back and walked out of store. As a store manager he had options to: 1– «Smile» and make s sincere apology! 2– Give me the damn floss and damage the item in your inventory count, 3-​Offer me a whatever, a coupon or store credit so I come to you and waste my money on your store!!! (Duh!!!) and maybe more that a store managed should have known better!!!

They sell lots of stuff for the house… well apartment or condo if you live in Arlington. They have a decent selection of pillows, Keurig coffee pods, and towels and a bunch of other less than exciting stuff too. Not a bad place if you need something but the checkout line reminded me why online shopping rocks. The woman ahead of me wanted a bunch of not very breakable stuff individually wrapped which took forever.
Be sure and bring those 20% coupons they constantly send you too, my wife keeps them and it seems they never expire.

I hate this place. Every time I come here I am reminded why I hate it and vow never to return. Alas, in what must be a massive lapse in memory, I return. I blame it on the coupons that are invariably placed in my mailbox, the excessively convenient location, and the generous store hours. But I digress. I hate the overpowering and inescapable chemically induced floral and cinnamon scents that assault me upon entering and remain with me throughout my visit. I hate that the employees invariably ask if you need help finding anything, yet when you say yes, they’ve never heard of the item requested or have no idea where it might be. I hate how much crap they manage to fit into one place. Kitchen utensils, cleaning tools, and adhesive hooks are like bugs crawling the walls, infesting every available spot. I hate that everything is made in China. I hate the disorganization and the dust everywhere. I hate it all. In fairness, I hate all BBBs, not just this one. Remind me never to come here again.

I’m a big fan of this store. I bought a toaster oven in another state, moved to Va and attempted to toast my bread, but the unit caught fire. As soon as I revealed it the clerk asked if I ‘d like an exchange or my money back. I was amazed because I didn’t have my receipt. They recognize their stock and are quick to assist. I’ve returned a broom with a broken handle, an ice maker that doesn’t seal properly.
I get coups sent to my phone too, easier than searching through my handbag.

Joana in home goods went above and beyond In customer service. I’ve never visited this location without a friendly greeting and offers of help. Thanks!

In addition to the shelves being dirty and unorganized… In addition to the fact they are understaffed should you buy something… I hate this BBB because in two fucking years, only ONCE have they had refills for the full size soda stream canisters. They always try to give you the small ones for the big one. Come the fuck on.

It makes me feel nice when i walk in here. The smell of the place is always nice too and makes you feel relaxed. I always use the 20% coupon and it gives me a good price. Best part this coupon never expires so enjoy all the coupons :)

Great store — they have a lot of variety of great items, good prices and you can’t beat the 20% off coupons. The location is very convenient too

Unbelievable! I went into the store to return some items and buy more stuff for my new apartment. I got there 50 minutes before closing and every employee acted like my presence was keeping them from closing. The lady at customer service kept asking her boss «can you come crush this,» in the middle of my return! Walking around the store looking lost, I passed by at least 6 employees and not one person asked me if they could help me in any way. I got so frustrated, I left without buying anything. I will drive further to another location than come here again.

Three stars for good variety of products available and 2 stars off for customer service and knowledge of staff.
I asked help from a staff to find an onion chopper. He had no idea what/​where it was at all. Then he asked someone else, she had and attitude and pointed to a general direction to direct me. Found it myself.
Then, I realized I didn’t have my 20% off an item coupon and asked the cashier if I can use it. She said no and said «but you can bring back your receipt.» I don’t understand why it’s so difficult for them to use a code to take off 20% rather than trying to have the customer come back with that piece of paper that they mail out. I tried to sign up the mobile offer but it says «it may take up to 24 hours.» What the heck?

Richard at the Pentagon Row location was the the most helpful person not only at any Bed Bath and Beyond, but perhaps anywhere in recent memory! Well done.

I love bed bath and beyond. Great when re decorating and finishing decorating. even gifts!!! I could stay in here for hours! And hours! Bedding, kitchenware, and things for your bath. It’s just beautiful and worth the price! Can’t wait to go back!

I have been visiting here quite a bit lately with all my wedding stuff we have been receiving. The gift cards in particular are coming in pretty useful. What’s even nicer about the gift cards is you combine them with the coupons like 20% that you get in the mail.
Yesterday I had received some beautiful (shattered in the delivery box) glass stemware from BB&B from a family friend. I was upset that the glasses were in pieces. Only one survived… thanks USPS. I decided to take the box and its shattered contents to BB&B to see if I could replace them in the store or get issued a store credit for the value of the stemware. This particular BB&B does not carry stemware. The Bailey’s Crossroad location does. I didn’t feel like running all the way over there, so I decided on getting the store credit and bought a medium sized skillet instead which will be more handy for everyday purposes.
I was so happy with the way the matter was handled. Terrence was great with the exchange and customer service. He told me my options, took the box from me and moved on forward from there. I greatly appreciated his help.
Overall my experience at this BB&B has been wonderful! People are generally helpful and friendly. The store itself is well kept and clean. My only complaint is sometimes it is difficult to track down an employee if I do need a little extra help. Sometimes they’re no where in sight! First world problems…
I am glad it is right around the corner from my house, and that I don’t have to trek out into the suburbs to go to Bed Bath and Beyond.

Same as any other BB&B, nothing spectacular here. I did have an experience with who I believe was the store manager that I disliked. I came in to purchase a product that I saw online and couldn’t find it. I told the guy that I wasn’t sure where to look and his response was «me either!» Who works here? Me or you? He ended up pointing me to someone who took the time to look up and locate the item for me, but I think he could have responded better. Typical for a retail chain though.

The post office lost/​stole a piece of mail containing a gift card (wedding gift) from Bed, Bath and Beyond that I purchased at this location. I wasn’t aware this happened until 30 days had passed. I went to the store and spoke with the manager, Keith, to see if they could trace the transaction using information from my credit card company to see if the card had been used and if not, could it be replaced? The store was under no requirement to help me out but Keith was so courteous. He took down all of my information and had their sales audit staff do some research to see if the information could be found. The next day the information was located and they were able to transfer the balance from the lost/​stolen gift card to a new one. It was seamless.
I really appreciate the attentiveness and kindness shown to me, especially when they were not required to help out.

I love BB&B. The only gripe is that they are basically all the same. But you will find your household needs for your kitchen, bedroom or bathroom. Period. Because it is located close to the Pentagon, you will have to pay for parking.

This is a typical BB&B. Besides blankets, towels, scales, etc., they have a pretty good selection of kitchen items. The staff is hit or miss. Some are very friendly and helpful while others clearly want to be someplace else doing something different. Checkout tends to be pretty slow. I don’t know why.

Pretty standard Bed, Bath & Beyond. The service is good and they offer a wide variety of household appliances, knick-​knacks, and other items. What I especially like about this place is its convenience to both the Pentagon City mall and metro station and to the highway as well.
I found some good tupperware, as well as a decently-​priced shoe rack from here the last time I visited. The also have a cute magnet collection, I must say! I will certainly be back again to buy more household items.

What’s not to love about Bed Bath & Beyond? You can find practically anything and everything in this store. Things you didn’t even know existed and you never thought you needed. But then I wander around and see these items and I just can’t resist. From a shower curtain to wine glasses to throw pillows to curtains to flip flops to… Well, the list goes on and on and on.
This location is in Pentagon Row next to the Harris Teeter. There’s free parking right out front for up to an hour (just push the button on the meter). But the lot is quite small and be totally jammed on a weekend. You can park below for a couple of bucks and avoid the hassle. There’s an elevator that will take you right up to the entrance.
I could literally just wander around here for hours. It’s a store that’s packed to the brim with goodies.