Bath & Body Works

It hurts me to give a one star rating to this BBW. I have been coming here for years and have spent thousands of dollars. I have always loved this location for the staff and location close to my house. I knew most of the managers and staff. I frequented so much that they knew my name and what scents I loved. This was my dream location!
My visit today tells me that there is trouble on the horizon. I walked in and the store was an absolute disaster. Carts and empty boxes everywhere, product laying everywhere… I was amazed because it has NEVER looked like this.
I started checking out and was told that half of my candles were not on promotion. Not surprising be causing they were scattered everywhere. Then she proceeds to tell me that two of the candles that I purchased are not supposed to have lids. I found them on the shelf with lids, so how was I supposed to know? She refused to sell them to me unless I removed the lids. I was so surprised that they were going to lose a sale over two lids. I spent over $ 100 — I mean, how much is a lid?
I asked one of the team members on my way out of Rosie was still the manager. He told said no, and pointed to another individual that also have us bad service. I have been in management for years, and you can certainly tell when a management change happens … Especially for the worse. My advice to BBW, find a new manager ASAP! Some of my close «candle buddies» have also noticed a big change in that store.
Guess I have to take my business to another location.

Awesome customer service! I was pleased with the level of service I received while shopping, I will definitely shop here again.

I really, truly, deeply, fervently, seriously don’t like going to the mall. Any mall. There are times that call for it, and these are times that I dread. Parking, walking, fighting crowds, so many small children, screaming, messiness, too many stores, not enough edible food for the GF (or anyone who wants to eat something mildly healthy), the list goes on.
That is why I loooooove this Bath & Body Works location in Lincoln Square. Hallelujah! You can park so close, walk right in, leisurely browse, and justify several trips to this one store. I mean… I can’t justify JUST going to B&BW at a mall. No way. I need a list of errands to convince myself to venture out. That’s why I love Lincoln Square. And you see, I can’t get enough pumpkin flavored candles/​lotions/​hand-​soaps etc. in the fall, can never get enough cinnamon-​vanilla-​spicy-​clovey products in the winter, and am continually on the hunt for additional eucalyptus-​spearmint products all year long. Delicious.
This B&BW isn’t just close and convenient, it’s well staffed and organized. It’s not huge, but I always seem to find exactly what I’m looking for. It does get crowded during the holidays of course, like any store, but the folks running this joint are quick, efficient, and friendly. They know their stores, know their coupons, know their customers, and don’t hover over you. Just an initial, «welcome, can I help you, do you want a bag?» I appreciate that.
I’ll never be short of all the wonderful, aromatic soapy/​sanitizing/​moisturizing/​relaxing products I need so long as this Bath & Body Works continues to exist.

Wonderful smelly hand soap. I love this place great for a quick gift for someone or yourself. They seem to always have sales. That is the best time to buy the soap when you get them half off. They also have good room fresheners. And anything you need for your skin.
The place always smells nice when I walk in makes you want to buy everything.
The staff are very helpful. They will even pick you out a gift if you are not sure what to get. Nice store in Lincoln Square. check them out someday.

I had also gone to Lincoln Square to stop by Claire’s, but noticed that they had shut down. I then decided to go over to Bath and Body Works, and I am so glad I did. I had always really liked this particular location because it is not near as busy, and the staff has always been super nice. I had the opportunity to be helped by Arsenio, and I can easily say he is quite possibly one of the nicest employees I have ever met. He was very personable and he treated me like an old friend. I really enjoyed going there, and I will only shop at that particular location from now on. Best one hands down with the best service.
:)

I love me some Bath & Body Works!
I had the intention of shopping at Claire’s, only to find that unfortunately they had closed. Then I saw Bath & Body Works right across, so I just stopped here.
It’s the usual of how B&BW stores get, but less crowded than the B&BW stores in the mall.
The workers are also always super friendly!