Arlington Pediatric Dentistry

If you decide to take your child to Arlington pediatric dentistry, make sure you go elsewhere for a second opinion before you allow them to perform any procedure on your child. I had a very bad experience with these people. There’s a lack of competence in my opinion. I will never take my child there again.

I made an appointment here for grandson and they said they couldn’t see us for going on three months! First RED FLAG. When we got there I was told that the dentist couldn’t see us because my son, the legal guardian of my grandson could not be there with him and hadn’t signed the paperwork they required.
Well, they had months to tell us that this was their rule but didn’t. SECOND RED FLAG! They could have emailed us this information along with the forms so we could have everything ready and were clear on their rules on our very first visit. THIRD RED FLAG. They could have told me when I initially made the appointment over the phone but failed to mention this. FOURTH RED FLAG. They could have posted this fact on their website: «First time patients please be advised that the parent or legal guardian must be present during your child’s first visit to our office.» Easy to do right? FIFTH RED FLAG.
I have taken my grandson for medical and dental treatment at medical offices, rehabilitation centers, and hospitals and emergency rooms and this is the first time I have been refused service or accommodations made in regards to the paperwork. SIXTH RED FLAG. They did allow me to try and call my son to see if he could come over to the office but I was unable to reach him.
When I told then that I thought their negligence in not informing me of their rules was terrible customer service a man who was wearing scubs, was incredibly rude to me and kept telling me to keep my voice down because he obviously didn’t want other people to hear what I had to say. I wasn’t yelling, but I was upset since I had waited so long to get this appointment and for their failure to inform me in a timely fashion of their rules.
These people do not know how to take care of prospective customers which makes me think that they also do not know how to take care of you once they begin treatment.
All in all I had a very bad experience with these people and would never recommend their services to anyone. My time is just as valuable as theirs and this whole experience was a real waste of my time. Bottom line: look elsewhere for your child

Absolutely in love with this office! My family just relocated to the area and my children were in need of their check ups. I called this past Monday and Anthony was superb! He scheduled all three for Thursday and emailed me all the necessary paperwork so we would be all set. The office is beautiful and very child friendly, that makes it less intimidating for children. All of the hygienists did an excellent job. The staff from the receptionists to the doctors were pleasant and helpful. The doctors were knowledgeable and thorough. I have found our new pediatric dentists and I’m so pleased!

The worst dentis I’ve been too they don’t know how to treat kids from the nurses to the doctor. I WOULD NOT recommend you go, I had the worst experience with them when the doctor yelled at my kid and pushed his hand away and the nurse spoke to my kid in a fashion that you shouldn’t speak to a kid. They’re not the best so if you can go to someone else

This is the worst dental practice I’ve ever been involved with. Not so much for the dentistry, but for the abysmal customer service.
Our appointment was for a Friday afternoon. About a week or two in advance, I called to confirm. I was assured that my appointment was on the books. When I showed up for the appointment, having taken off work and gotten a babysitter for my other child, the office was closed. What the hell? I called back on Monday, hoping for an apology. Instead, the receptionist told me it was my fault, and that they had left me a message. If I had gotten a message, I can assure you that I wouldn’t have taken off work and gone to the appointment.
Then, at least a year after the last time we had our only visit, I find out my account has been sent to collection over a $ 20 copay that they say they billed 6 months after the visit. (Why not just collect the copay at the visit?) I have called and stopped by in person to clear this up but no one will call me back.
I wouldn’t recommend this practice to anyone. Worst customer service ever.

We have been going to Arlington Pediatric Dentistry for 5 years now. Both of my children love to go to the dentist to see the colorful murals from the movie Rio. The office atmosphere, staff, and doctors make my family feel at home. My daughter actually looks forward to her twice-​yearly cleanings now. When she was 3 years old she had an extra tooth growing between her front 2 baby teeth. The pediatric dentist told me that she would need surgery to have the extra tooth removed. We scheduled the surgery during spring break of her kindergarten year and by that time, the tooth had grown into a pointy cylindrical piece of enamel that she became very attached to. It was very traumatic to get her to the office but as soon as we arrived the staff was very understanding of having a child and their nervous parents arrive for surgery. We were all treated with amazing care and compassion. My daughter had laughing gas and did amazing!!!
Both my kids (16-​year-​old and 7-​year-​olds) look forward to their twice-​yearly dental appointments. The staff and doctors are exceptionally caring and attentive. I’m very grateful for their attention and care of my children.

So far, so good — I’ve taken my toddler to this dentist office twice. Dr. Young was friendly and confident about how to handle «toddler panic» at anything unknown approaching her face. Teeth got cleaned, yeah!
Scheduling, appointment and insurance billing were all handled efficiently.
But I do second another reviewer’s doubt on the hard rubber bouncing ball that they give to kids. It’s a hazard! My child nearly smashed our wine cabinet window with it. After that, it most quickly found its way to the trash bin.

We have been so far very happy with this practice. My son is very calm when going there and he gets to watch cartoons while getting his teeth cleaned. My son is 2 and started to go there at 1.5. Everybody is very nice and no problems so far.
I would say that it’s very hard to find at first. Give yourself extra time.

So my experience with my toddler here was a little scary. Dr. Carlos M. Cruz-​Chu diagnosed that because of the decay in my 2.5-year old’s two front teeth he might need to extract them both. The Dr. wouldn’t know for sure until he started to drill the teeth. My wife and I thought this was a little drastic. After a lot of research into well-​regarded pediatric dentists in this area, we found someone to take my son to for a second opinion. Turns out this Dr. couldn’t believe that Dr. Cruz-​Chu thought my son might need his teeth extracted. In fact, she said it was minor decay toward the bottom of his teeth that would take 10 – 15 mins to treat.
I can only imagine how many toddlers in Arlington are unnecessarily walking around without two front teeth.

We went to Arlington Pediatric Dentistry for the first time a few weeks ago and will not go back. In terms of setting the appointment and getting paperwork ahead of time, it was very smooth. However, I did not find the office inviting at all. The waiting room is an odd shape and was so crowded. You are only allowed to have one parent go back with the child (which is in their rules so you know this ahead of time), but it’s difficult to have a conversation with the dentist when your child is freaking out laying on top of you. In our case, the doctor had a concern about a spot on our son’s mouth, but I couldn’t understand any of it because it was only explained to me with my child there in cleaning position. Also, I found that they were child-​friendly to the extent that they were complete enablers; i.e. let kids do whatever they want to keep them happy. They gave my child (under 2 years old) a hard bouncy ball that he threw all over the place and the dental assistant chased it. We would not throw a hard ball indoors, nor would I humor him by encouraging it, and then there was the struggle when it was time to calm down for the cleaning. I’m not sure if all pediatric dentists are this way, but I’d rather take him to a regular dentist without special bells and whistles — maybe just a sticker when you leave — than go back there. Also, after being advised not to give him fluoride toothpaste, the bag they handed him when we left had fluoride toothpaste. I didn’t notice until the receptionist warned me that I should probably take it out in case he got the cap open. Lots of people like this office and it was recommended to us, but it was not for us.