Arlington Collision Center

My experience with Arlington Collision was nothing but positive. My insurance is State Farm.
I had a minor repair requiring the bumper and side panel to be punched out and painted. I read the reviews online and here and since they were a preferred service provider for State Farm I decided to take it for an estimate. I didn’t need an appointment, just showed up and they did the estimate right away. They estimator was friendly and prompt. I was there about 10 – 15 minutes. Their estimate came very close to the 1^st estimate I got at another repair shop.
They were able to make the repairs the following week and estimated it would take 4 – 5 days. I took my car in on a Monday and was given updates daily as to the progress being made on my car. It was finished and ready for pick up on Thursday afternoon.
The repairs were done beautifully and my 2014 car looks like new again. They did a great job matching the paint which is a pearl white. The insurance claim was completely handled by them. I just paid my deductible. Couldn’t be happier with the service I received from Arlington Collision Center. Thank you!

Courteous, on-​time, and they even gave me advice and a freebie!

I highly recommend Arlington Collision Center for
major body work. My Honda Fit needed huge repairs after I was rear ended at high speed by an SUV. The repairs restored my car and I was kept informed of the progress. The reason for less than 5 stars was because my car was returned to me with a very dusty, dirty interior — which I only noticed the next day upon closer inspection and the floor mat was missing but I got it back the next day. I’ve since driven the car 900 miles and no issues.

I had my 2015 Lexus IS 350 repainted (most of the car). The paint job was corrective paint work due to a poor paint job by another shop (Pohanka Collision Center in Arlington). Because of what I had been through with other shops, I put a lot of pressure on my insurance company (USAA) and Arlington Collision Center to do it right. They did a superb job and managed the situation well. I commend the manager Calvin for being composed, professional, and accessible.
I met their owner too and he inspired a lot of confidence. He gives it to you straight and I’m sure he and Calvin run a good shop.

We took my boyfriend’s car here after he got rear-​ended last fall. They had great customer service, quickly processed the car, and were very communicative during the repair process. I hope I don’t need to see them again, but if we need repairs, we’ll be back.

Best First Repair Experience!
This was my first time having to get any repairs on my car. The only reason I’m not giving 5 stars is because it took 2 days longer then expected.
Dawn at the front desk is so lovely and John was extremely helpful in explaining everything to me and making sure I was up to date on the schedule.
Great place to go, I highly recommend it. My car looks amazing. Thank you so much everyone at Arlington Collision!

This place has one of the best customer service I’ve ever seen. People are nice and they always put you first. They did a 6 day work on my car and thru out the whole processes they emailed me and let me know what was going on with my car and where they were at with my car. I was informed the whole time. They are just very lovely people. I would definitely recommend this place to everyone who needs their car fixed. My car looks amazing after the fix! Love it.

I almost never write reviews but the result and service provided was so impressive and professional that I want to give credit where credit is due. Firstly, the body work was perfect and the paint matched exactly. Additionally, the representative kept in contact with me providing progress updates and ensured the work was finished on schedule. The area where the damage had been, looks so perfect that I couldn’t tell which side of the car had been fixed. But, the real reason I am writing this review is that 3 months later I noticed that the door that had been repaired opened from the outside but would not open from the inside. While this was an error on their behalf and I was initially annoyed, when I went into the shop to ask them to look at the door again, not only did they fix the issue in 15 minutes but the staff were incredibly apologetic, polite and helpful. I would happily recommend this body shop to anyone.

Professional friendly service. Reasonably priced. They repaired my vehicle ahead of schedule and kept me updated via email during the process.

I was greeted courteously, received a timely estimate, and made arrangements to bring the car in after they had received the part. John, the estimator, sent me detailed emails regarding the status of the repairs. When I picked up the car, again I was greeted in a friendly manner by Dawn (at the front desk) and picked up a clean car fully repaired. The accident took out the rear bumper which destroyed my blind spot sensors so I was concerned the sensory system wouldn’t be repaired properly but it was. The location is easy to find, there is plenty of parking, and the office and waiting room are clean and neat.

Excellent service from this place for an insurance repair. They fixed my car faster than predicted, and emailed me bulletins periodically about the progress of the repair.

Update on 9÷21÷15 — we took the car back and another part was put in. Very nice, no problems taking it back, they were determined to make it right. They were very professional, so I am glad to be able to edit this review with a positive update.
I really want to like this place. The people here are very nice and very accommodating. My husband and I brought our car here after a minor accident involving the front bumper. They are highly recommended, approved by our insurance and had some great reviews, on Unilocal.The whole process went fine, and they finished in time and kept us updated. But, a couple of days after we got the car back we noticed the bumper had sort of slipped. Ok… we called and my husband took it back in. A couple of days after that we noticed the bumper slip again. My husband took it back in. Last night, we noticed it was slipping again. Someone is not attaching it right or something, but we are going to take it back a third time. I want this place to stand by their reputation of doing quality work, which is what we paid for. That’s all. We shouldn’t have to keep coming back. That is not acceptable. The only thing a business has is its reputation, how it treats customers, and the work that is done. Are we Disappointed? Absolutely. Frustrated? Yes, because is there something else wrong? Are they giving us a shoddy repair job because they don’t want to spend the money to make it right? I am not going to bash them. I am confident that we can work this out, our new 2015 car will be fixed for good, and then I can come back and change this rating. Wish us luck!

Came here for an estimate to get my bumper cover fixed. One of the edges was hanging off, nothing broken otherwise. They told me it could not be fixed and quoted me a new bumper cover for $ 1000. Took it to another place, and all they did was attach the cover back in its place and screwed it in 10 minutes. Just saved myself a grand by not doing work here. I would stay away, unless you got tons of money to burn.

These guys are the best of the best. I was inadvertently a pretty terrible customer, and they did their absolute best to satisfy my needs. I went out of town for a week and when I returned, I urgently needed my car repaired in time for the following weekend. I called at 7:57 AM on a Monday morning (they open at 8) and they answered. I asked if I could bring my car by, they said yes, although they hadn’t ordered my parts yet bc i didn’t tell them I was coming in advance (my fault). In the 10 minutes from the time I called to the time I arrived, they had already called to order the parts. They told me to expect an email Wednesday to tell me if my parts were in and if my car would be ready by the weekend. As promised, I got an email early Wednesday telling me my parts were received and there was more damage than they initially thought, but they would aim to have it done by EOB Friday. Friday noonish, they called me to say it was finished. I popped in, (again, super inconveniently for them) about 3 minutes before they closed to pick up my car and they had my car ready and waiting for me. Really professional, friendly, trustworthy folks. Absolutely go here if you can.

My car was damaged while parked and I was referred to Arlington Collision Center by my insurance company. I was told that I could use another place but after looking at the many good reviews, I decided to go with them. And I’m glad I did. I’m very happy with the service I received. I got frequent updates on the work, the dent was repaired earlier than estimated, and my car looks great once again! The staff was easy to work with and coordinated with my insurance company. It’s wasn’t fun to find that my car had been hit but Arlington Collision Center made having the dent fixed painless.

Arlington Collision Center did a relatively simple job– Remove, repair, and respray my rear bumper.
The quality of the work seems to be okay, especially since my car is white, metallic, and has a pearl finish (probably one of the hardest colors to match)
They did seem to «clean» the car, but not very thoroughly compared to the body shop I used to go to in Connecticut. Some bird crap on the roof of my car when I brought the car initially was still there when I picked up the car.
Also, They did a vacuum and wipe down the interior of my car, but an air freshener that I put in the night before I dropped off the car (that I keep in the map holder/​storage section of the drivers side door) is missing. Also, a brand new sealed air freshener that was in my center console is missing as well. However, the passenger side front door had a wrapper and plastic fork in it that was not cleaned out, which is why I find my missing air freshener in the same place in the drivers door a bit odd.
However at the end of the day, it’s a couple $ 4 air fresheners and not really worth arguing over
Overall, seems like a competent body shop that seems to do quality body work. Minus 1 star for taking 4 full business days (generally, this should only take 2 – 3 business days). Minus 1 star for a sloppy wash/​detail of the car and missing air fresheners. Would I come back next time I need body work done? I wouldn’t be opposed to it, but wouldn’t make a huge effort either.

I just finished my second visit here. The first time was maybe 6 months ago after someone rear ended my parked car. (The person was nice enough to leave a note — thank you, kindness). Arlington Collision was great from the initial assessment to keeping in touch throughout the repair process. It was seamless working with them, my insurance company, and the rental car. The rear bumper still seems to be in great shape after their repair.
My second visit was to obtain an estimate for damage I sustained myself to the front passenger underside of the car. The only visible harm to the car was that part of the plastic bumper casing came loose. I was hoping against hope that they could just pop the bumper casing back on (despite my unsuccessful tries), but I was mentally preparing for an expensive repair to correct internal damage that I could not see. All that worry was in vain! The guy doing the estimate was indeed able to pop the casing back on the frame. Even though I asked several times whether there was any internal damage or any repairs needed to protect the future safety of the bumper, he consistently told me it was fine and also that the plastic part would not fall off. He offered to repair the scratches to the underside of the bumper if I wanted, but, really, in DC? Instead of taking my wallet for a ride, he did a little on the spot repair and sent me on my way. Such kindness, honesty, and integrity! Thank you!
You guys had a faithful customer after my first visit with you. After this experience, I am shouting your name from the rooftops! For me, personally, I develop such appreciation for service places that tell you when you do not need their services; that honesty definitely goes far to earn my trust.

This is the second time here in the past 5 years. Both times only some light body work was needed. We had good service the first time, so we didn’t hesitate to choose them again. The staff is dog friendly and the location is convenient to our favorite dog park.
I brought my car in on a Monday and called the next day to find out when I’d have my car back, my car was finished 10 days later. My brother also used them and had just gotten his car back the week before and told me about his experience after I had already left my car. His experience was not good and I panicked.
I called several times to check on my car and finally admitted my concern and shared my brother’s experience. Jeff was extremely understanding and even though he did not work with my brother, he grabbed my brother’s folder and went over my concerns.
Jeff confirmed that my brother’s car was damaged by their technician. They fully advised my brother and took full responsibility for the repairs. Understandably, my brother wasn’t happy. His car is still new to him with just over 3, ooo miles and already in 2 accidents, both not his fault and the second accident by Arlington Collision!
It is unfortunate but I doubt my brother will use them again. However, despite my brother’s experience, both of my experiences were good. I appreciate that Jeff took time to address and satisfy all my concerns. He was very professional. In the unfortunate event I need to call on them, I will not hesitate to use them again. They have a consistent track record.
To understand my 3 stars, I gave them 5 stars for consistent skilled repairs, friendliness of the front staff and Jeff’s professional standards of service. I removed 2 stars for the damage to my brother’s car while in their care and for the lack of clarity and attention to detail in the paper work given to my brother.

Woohoo! As good as it gets!
This place is truly a lifesaver. I ended up hitting a deer back in June while going to visit my brother in Maryland and went with a damaged front end/​passenger fender for about 2 months before I finally decided to make the insurance claim and just get it fixed.
When I first went into here, the lady at the front desk greeted me and helped me to get my car quoted for my insurance company. I am with USAA and they work with them all of the time; so it was easy.
About a week later, after the insurance company approved the repair and they got the parts in, they gave me a call to drop off the car. After dropping it off, they stayed in contact with me nearly everyday to let me know where my car was in the process of being fixed (ie. its in the body work shop, its in the paint shop, etc.). I loved that! Mind you when I first dropped it off to get fixed, my rental car company (whom I will review after this) did not have my car; since they let me not only book and pay for a rental, but then didn’t even have a car for me, but that’s another story/review.Arlington Collision helped me to quickly get another car rental upon dropping off my car and even got me picked up and dropped off by the other rental after it was all said and done.
The car came out great and I am super happy I chose to go with Arlington Collision Center. Their service and quality of work is superb.
Thanks guys!

Sheisty estimators.
I brought my car in because the side mirror was broken off. I had already procured an aftermarket part and they gave me a hard time to install it. I’m thinking «its simply a car mirror and I am sure they use after market or junk yard parts for older vehicles» but they still seemed against it. It made me think that they just like getting the parts through their distributors so they can charge you (or your insurance company) a premium.
After «discussing it with the manager» (or whatever) they said they would install my mirror but with «no warranty» (whatever that means… again its just a mirror install not a new clutch). I mean, take the old one off and screw it in for me real quick dude. They also tried to up-​sell me on a bogus paint job when the mirror already had the paint to match. In the end, they gave me an $ 120 estimate for a task that took me 10 minutes to do myself with a 10 dollar wrench.
My advice, If its something simple and you are not going through your insurance company save yourself and watch a YouTube video. Try to do you it yourself because body shops will try to gouge you for something simple.
Thanks for the lesson in sheisty-​ness Arlington Collision Center.