Academy Sports & Outdoors

Bad service every time I go in this place. Workers have no idea where anything is and will not look for it. Forget about buying shoes here! Trying to return something? You better have a lot of time to spare! It’s going to take awhile…

This place was outstanding. Great variety and selections of weapons and all accessories. Customer service was beyond outstanding. Great prices as well.

I have become very fond of this place since I have been more into my fitness. They had a Sports Authority in Cedar Hill that they closed down so I startrd coming here. I’m not that big on spending tons on money on fitness gear. But I do enjoy the high end gear like Nike & Under Armour. They always seem to have a great sale and carry everything that you need in any sport or fitness plan. This has become my go to place for my fitness lifestyle.

This store is awesome
Plenty of guns n ammo
Hunting gear is plentiful
BBQ smoker grills prices were very competitive

Academy has a great selection of apparel and sports items. This one location has a great assortment and good selection. There are always great deals here to find. The lines are always long and ridiculous though.

Usually love this place but today was unacceptable. First off I realize it’s a holiday and all, but seriously. We had to wait 45 minutes to get someone to help us in the shoe department. Then when they did come over, they acted annoyed that they had to climb a ladder to get the size that was needed. Then they took off. When we had to get a different size, they were no where to be found. Had to find a ladder myself, carry it thru three aisles of screaming kids, trying not to hit any of them and climb the ladder myself to get what was needed. Then got yelled out by an employee for getting on the ladder. Gee, maybe if the employees would do their jobs, I wouldn’t have to do it for them.

Dear Academy managers: Do you think it would be possible to have communication with your staff? Perhaps in the form of regular meetings or something similar?
I was told shoes were on clearance. I love a deal! So I drive to Academy. There are multiple shelves that have a sign that reads «clearance». However all of these shoes are adult shoes, I need kids shoes. I see an employee coming my way, Great! I ask her if there are any kids shoes on clearance, she responds, «I don’t know. There are more shoes over there.» Ok, so I walk ‘over there’ — no kids shoes. But I see an employee stocking shoes. Surely the employee actually touching the shoes in the clearance area knows about the clearance shoes, right? So I ask her «Are there any kids shoes on clearance?» Her response was a very flat «I don’t know». Does anyone know anything here? I felt like finding a manager and telling that manager he/​she needs to have a staff meeting like ASAP. If I was alone I would have thrown my hands up in the air & walked out, but my husband insisted on buying my daughter shoes since she needs them. The lines were also too long for a Wednesday morning.
The cashier was nice. So basically two out of three employees here suck.

Went in to purchase a rifle which wasnt in inventory so i bought a pistol. first two people that «assisted» me were terrible, maybe because I look young and dont seem like i can buy anything… Lane however was a great help. Helped me with everything, answered all my questions and made everything go smooth regardless of my age. definitely coming back soon to buy more guns from him

Worst Customer Service. We have been here 3 times and all 3 times have been horrible. We keep wanting to give them another chance thinking they would have gone through Customer service training. Advice to Management. Please do Customer Service training.

A pretty reliable sporting goods store that will have most everything you need. And a lot of stuff you don’t, like Dallas Cowboys stuff. But I digress. Decent camping, hunting (gun and archery), fishing, ammo, clothing and team sports selections. Firearms counter is so-​so. Lower end stuff, mostly, so it’s not my place for gun-​buying. Shoes ok, but don’t expect much of a selection. Sizes are usually picked over. I’m usually in there to buy clothing or ammo.

I wanted a great product which I got online from Academy and they forgot to take the anti-​theft tag off! I took the hoodie in to the store to get it removed with the receipt that came in with it and apparently I wasshipped with wrong product and the manager & cashier accused me of stealing it… to make matters worst the manager told the cashier that he wasn’t on the clock!

Cool store. Wide assortment of sports equipment and gear. Great ideas to inspire you to reach new physical fitness goals. Bought an elliptical machine and skiing equipment here. Also our go to store for son’s sports gear — football, soccer, basketball. Cons: Lines can be slow, and parking lot is dark and raggedy. Running low on football cleats — only sizes 11 — 14 remain. Bummer. 10÷18÷14

Best Academy in DFW. We have been coming here off and on over the years, whenever we are in the area. It is always a good experience. The employees are helpful and friendly, and there is always a good section of items in every department we frequent.
Men’s running shoes are hard to find in large sizes at most stores. We found a selection of four or more to choose from here, and while we did have to ask about the size for a particular pair, it was in stock, and they brought it out right away! This was a big deal, seeing as how we had been looking all day for just one good pair in any one store.
I love the apparel for women. There is a big variety, trendy new items and good staple items for all body types, and the dressing rooms are clean and ready for me to bring a pile of clothes into. I started as a plus size 18 when I first shopped for workout clothes here, and now am a large/​medium, and I have found a better selection here than other stores throughout the weight loss. We like to shop at the Under Armour store at the outlets for shorts or a shirt here and there, but this store carries Under Armour items not offered at the outlet. Be ready to spend your money in one location for a lot of different things.
The equipment and training items and accessories are fun to peruse, too. Lots of floor models if you are looking for machines, and a bigger selection of weights, medicine balls, and various things to make your workout more versatile and convenient. Sales all the time– guns and ammo and equipment seem to be the best and most consistently offered.
Definitely pleased, and now that I have frequented others around DFW, I will say this location stands out as the one we can count on for quality service. (Even during the holidays!)

Nice friendly workers. Grapevine was out of 9 mm bullets, this one one had them! Very organized store.

Low rating due to poor knowledge and assistance from employees. No obvious sense of investment in customer service, seem more interested in chatting amongst themselves

Décor: 3.5÷5
–The décor and products offered is very similar to a Sports Authority.
Service: ²⁄₅
–The none of the seven workers nearby asked if we needed help
–What boggled me was there was no clearance section for Men, I only saw clearance sections for Women and Kids.

I went here the other day with my family to buy cleats for my brother for baseball. We were really disappointed by the selection and by the fact that they barely had any in his size. Also there were like 38 383 million people there. They’re very disorganized and the lines for the checkout were a mess. It also seemed like the salespeople didn’t take a lot of pride in their work either.

Unfortunately, I did not have the greatest experience at this particular Academy. I ventured out on a Saturday, so perhaps that was my fault. When I walked in there were children everywhere! Exercise equipment and bikes were to the left, and they were well stocked with tiny human bodies cycling their hearts out. At least they were being active, so I suppose that’s good.
Another thing that was my fault, apparently… looking for a 49ers shirt at an Academy in Texas. Now, I’m not the biggest football fan, but my parents are from northern California and we were having a little party for the Super Bowl. I thought Academy might possibly have something festive for me to wear… my mistake! I didn’t know where else to go :(Here’s how my conversation went with a sales associate:
Me: Hello ma’am! Do y’all have any 49ers shirts?
SA: No.
Me: Oh. Why not?!
SA: Because we don’t.
Me: Um. Alright… Do you know where I might find some?
SA: No.
Me: …
SA: …
Me: Well. HAVE A GREAT DAY, CRABBY.
So, Academy was crawling with kids and the sales associate was rude. Not particularly enjoyable for me, but all in all it’s probably a nice store. Also, I didn’t really call that crabster «crabby», but I did wish her a very happy day in an incredibly annoying, cheery tone. I hope it made her think twice about her badditude.

I have had consistently poor experiences in this store at different times. The staff is not knowledgeable of what they are selling. They don’t appear to give a damn to be working there either. This last time I went there, I was waiting at the service counter to do an exchange and the clerk didn’t acknowledge me. Then when she finally did, a woman jumped in front of me and she ignored me and began the transaction for this woman who cut me. So my exchange as you can guess turned into a full refund. Sorry, too many bad experiences to chalk up to just a bad day.

I love this place. They have a good selection of workout gear and their stuff goes on sale pretty quickly. I’m a cheap bastard so I like to wait for their clothes to go on sale and when it finally does, I love that my size is usually still there. $ 9.99 for Nike running shorts? Win.