A Plus Bright Carpet Cleaning

Showed up several hours late.
Way expensive — had I not been in a bind to get a rental property cleaned before new tenants moved in, I would have laughed at the cost quite and said «you are kidding» … I paid roughly the same amount to have a much larger home paid by a different vendor with similar results.
Still waiting on them to provide me a receipt — didn’t leave one at the home and haven’t seen one in the mail.
Cleaning job was fine, but their estimate for when the carpets would be dry was off by about 12 hours.
Staff could use some phone customer service training.

I was taken by them recently as well. Same circular rings in my white carpet which now has brown blotches and looks worse than before. The same «where’s you spigot» when they arrived 30 minutes late. Paid for the special pet enzyme solution and the deep carpet pad cleaning. Total cost was around 300 dollars for about 40 square ft and now the carpet is basically ruined. Buyer Beware!

We had Astro-​Brite clean our carpets several weeks ago. Our carpets were well-​cleaned, I think, but at the price we paid («Platinum» service level) they most certainly should have been. The details were off, though. The technician did not mention the Spot & Spill Insurance. He most certainly did not leave spot remover or protective booties. Our receipt was not itemized, only a final cost was listed. If you are going to offer «the best» service, then have your technicians trained to complete the job, including those pesky details, even in smaller, modest homes. I can get average, indifferent service done by anyone.
From Astrobrite’s website:
«PLUS — 3 months spot and spill insurance (max — two free spot cleanings — $ 200 value).
PLUS — Free Bottle of Spot Remover. Lifetime replacement.
PLUS — booties to protect your carpet while it is drying.»

I did some research on carpet cleaning companies because we have a baby on the way and I needed them done once and done right. I liked the idea of the rotovac and thought the extra scrubbing, trunkmount and quick drying would be a better bet than the traditional means that takes hours to dry. I emailed them late one night for a quote and had a return phone call the next morning. We spent abut 15 – 20 minutes on the phone describing my room sizes etc and I received a quote. The quote was almost triple what a typical carpet cleaning I have had done before has cost, but again I was willing to pay extra for the quality. I scheduled the appointment for 2 months out. One week before the appointment called to confirm, left a message and no return call. Two days before the appt I called again and spoke to someone who confirmed the time was between 10:30 — 11:30 am and a technician would show up in that time frame. The morning of the appt I received a call at 11am asking for my address, if it was a condo and the amount of rooms etc that were to be cleaned… what happened to the info I had already provided? Anyway, he said they would be there in an hour (12 pm) — 30 minutes after they were scheduled to arrive. I gave them the benefit of the doubt and thought that they were overestimating how long it would take them to get here. It was almost 1pm before they arrived.
They finally showed up and asked where my spigot was — I live in a townhouse/​condo community and the closest spigot is 100 yds from my door. He spent at least 20 minutes trying to determine if he had a hose long enough to reach etc. Finally he said he had a tank on his truck, but couldn’t use it because it didn’t have water in it… I told him to go back his truck up to the spigot and fill it up. Problem solved.
On to the carpets — he pre-​treated the stains (2 dogs/​2 cats — light carpet) it wasn’t terrible, but there were stains. At least half did not come clean. The rotovac works in a circular motion and leaves round swirls all over the carpet. I thought that they would dissapear after a bit, but it is now July (cleaned in April) and they are still there. As he cleaned the stairs he had no regard for the edge of the metal suction hose that he banged into my wood trim leaving a dent in the moulding next to each step. In addition he stopped every 5– 10 minutes to take phone calls… frustrating.
Bottom line is that the carpets were not cleaned any better than a typical carpet cleaning. For the extra money it costs (hundreds of dollars) call Stanley Steamer and save yourself some dough.