Visionworks

I can see all these bad reviews but that was not my experience. The doctor was very nice and informative. I got OUTSTANDING service from Bina. I will say that I observed all the other employees and they were kind of blah… not bad, but not great. Bina was very energetic, enthusiastic, polite and helpful.

I think every Vision Works sucks. But this one lost my glasses and lenses. It’s a month later and they’re still looking for it all. Not only that, the people there act as if I’m the moron, when they lost the glasses. If I could give no star, I would. I only come here because my insurance allows only this place, next time, I’m going to pay for my stuff somewhere else.
I’ve went to other Visionworks and the Bloomingdale location never ordered my contacts, EVER. For 6 months, they kept giving me trial contacts and kept saying my contacts were «lost» for 6 months!
Schaumburg, I had a problem with my glasses (they weren’t clear) and they were going to charge me to get new ones when they screwed up. Here I finally get new ones in Arlington Heights, they make me buy new frames because someone couldn’t fix my glasses (tightening them) so they cracked the plastis. This is after I told the person at AH that they should be tightened with a screw and they argued with me on that note, causing the crack and making me buy a new pair.
Now AH lost my new and old pair of glasses. I purchased them in Mid January and now it’s Mid February and I’m still waiting on them.
Visionworks) is garbage. Never had any good experience with any Visionworks. Let me reiterate, they are GARBAGE! Do not go here, even if you have insurance. Seriously, they suck.

I don’t want to leave a star but… no choice.
I went to get an eye exam at 5:30.
The eye doctor seemed like she was in a hurry and impatient.
She examined my eye really fast and told me to go to the front for trial contact lens and choose a frame and told me to schedule for the next appointment for contact lens and glasses pickup.
As I walked toward the front counter, the doctor zoomed out the door to her car.
I chose my frame, paid and scheduled for my next appointment.
I tried my best to wear my trial contacts but it didn’t fit right and my eyes were teary non stop.
When I went to pick up my glasses, the same doctor was there and asked me why I wasn’t wearing my contact lenses.
I told her that it was not fitting right and it was too dangerous for me to drive with it since tears came out non stop.
She gave a big sigh and told me that I was supposed to wear it and get my eyes examined today.
I told her that no one told me that I need to have my contact lenses for the next exam and my eyes were obviously too irritated to keep it in.
She told me reschedule an appointment again with the same contacts and this time to leave it in for 2 – 3 hours.
I didn’t want to deal with her anymore so I left without making appointment that day.
I called next day to get my money back for my contact lens and glasses.

I did ended up getting my prescription and that was fast and efficient and both manager personally reached out to me to help straighten things. I am happier now.

Very rude customer service over the phone. The woman made me feel incompetent and uncomfortable with my simple question I had.

I would give 0 stars, but that isn’t an option.
After shopping at several other places, we landed at Visionworks. Bana and Kimi, 2 of the sales associates were incompetent and provided incorrect information. Bana measured for my progressive lenses incorrectly and argued with me when I told her that the measurements were not correct. After 5 pairs of progressives, I know the routine! When I went to pick up my glasses, the frames were damaged, and I was told to come back the next day for my glasses. Of course, Bana did not pass on the information, and when I went to pick up my glasses, new frames were not available, and Kimi tried to give me the same frames in a different color. Ummm… No.Thank.You.
I also asked them to order new lenses for my sunglasses, and told Bana that they needed to be special ordered from the manufacturer. This was also a big production, she refused to order them the way I requested, and in the end they could not replace the lenses. No kidding! Listen to your customers!!!
I ended up calling the Regional Manager (after 10 minutes of requesting his name and phone number — which Bana would not readily provide) and told him to forget the sale and call my insurance company to have my benefits reinstated — as Bana and Kimi told me that only the store manager could do that, and he wasn’t at the store. The Regional Manager was helpful, but I wouldn’t go back to this store and would never recommend it.
I went across the street to LensCrafters after picking up my sunglasses (with the old prescription) this evening. In an hour, I had selected glasses, sunglasses and was very happy with the service.
Stay away from this Visionworks.

I had an issue with my glasses but it got resolved and I was really happy with the results. Thank you.

As the previous folks mentioned, I should have read the reviews before even attempting to call these wanna be healthcare professionals. I made an appointment for mid afternoon, after leaving my office early, picking up my kids from daycare, I was running 5 minutes behind. The receptionist called and said I had missed my appointment. I said no I didn’t, I was literally outside parking my car. She said don’t bother, the doctor said we have to cancel your appointment. Really? This is how you make a first impression on a new patient? You have got to be kidding me! She said let’s reschedule you, I said no thanks, just take my name out of your system please, I am taking my business elsewhere.
So for the last 15 years I have been managing 20 medical care facilities for specialized women services, and if we treated our patients the way these guys do we would be out of business and on the street.
Moral of the story? Find someone who cares about your treatment and doesn’t try to pack patients in like sardines. Visionworks corporate should pull the franchise license from these folks, as they are making the entire brand a laughing joke. Not to mention there are 3 major competitors at each corner of the major intersection Rand and Palatine Rd.
Step up your game people!

I wish I had read the reviews before I went there.
They are the worst when it comes to customer service.
Don’t Waste your time and money at this place!

My visit today was horrible. First of all, I scheduled an appointment for noon and wasnt in the system. I was taken in as a walkin and luckily, the person for the noon appointment didnt show up. I was taken in the doctors office, and was told my prescription was still valid for another 3 months. They could have told me this over the phone and I would have saved myself the gas and time. Then, I was going to puchase contacts for the next 3 months because I ran out, they grabbed the wrong box of contacts and were going to charge me double. I told them I had paid around 30 bucks before and Quiana, the general manager said she had never known about 30 dollar contacts. She went back to check and someone gave her the wrong ones to check out. This place is a disaster, try the Lake Zurich location instead, thats what Im going to to do

Don’t do business with them. i called there and asked if they carry 360 degree round John Lennon type of glasses, and the bimbo answering the phone said that they carried them. Drove all the way there and discovered that they do not in fact carry those type of glasses. Wasted time and gas unnecessarily.

Pick your situation, and follow advice:
1. If you have insurance: Go anywhere else. If for some reason, you cannot go anywhere else, just tell them you don’t have insurance. Your exam will be roughly the same price as your copay. Get your prescription and go somewhere else to make your purchase with your insurance.
2. If you don’t have insurance, go across the street to America’s Best. Although they are not the best, they are by far much better than Visionjerks and have better deals.
Don’t spend $ 200+ on crappy glasses, you can get the same thing online for 5 to 10 dollars, or 30 dollars at any Walmart, Sam’s Club, or other discount store that offers a vision center.
Visionjerks will tell you lies, claim that your insurance doesn’t cover certain features (such as lenses for glasses), and change the price on you depending on if you order contact lenses or not. They will push you into spending your insurance allowance on contacts and paying $ 400 on glasses out of pocket. Just walk away like I did
I wouldn’t wish this place on my worst enemy.

Last summer, went to this location for eye exam and a look at eyeglass frames.
The customer service reps were highly motivated people who really hustled me into buying a frame. Too many reps there with nothing to do, and I prefer to be left alone to peruse the frame styles, and take time to choose the one that I can live with.
The eye exam was done too quickly compared to other exams I’ve had. The doctor couldn’t have much experience, she was so young.
Sure enough, the second pair that they made had a prescription that was too strong for distance.
Went to another location, and they gave me free re-​examination, and this time by a more experienced optician. She changed the prescription, closer to my previous pair of glasses, and they remade the lenses abt 2 times for me til they worked for me.
Got a great senior discount, I must say. They offer great deals, but I had the sense that the frames are knock-​off styles and always too small for my face.
Next time, go to Pearle or more established business name.

I recently went to Visionworks due to new insurance. The doctor was a little cranky and the exam seemed to be just ok. However, the staff in the glasses showroom was amazing. They helped me find glasses in my budget, worked with me to get the best deal, and were super friendly!
I did have to wait a week to get my glasses due to my prescription, but I am very happy with them!

My experience at this store was just fantastic. Great service and they got me out of the store with my new glasses in less than 1.5 Hours. Took care of my insurance as well no problem made my co pay and I was out. Thanks to all there is was a GREAT experience!

My first time there in early 2011 was a nightmare. They couldn’t get my insurance straight, my entire trip there was 2.5 hours, and the doctor was short and a bit rude.
I went back in March 2012, and I can say the just the opposite; My insurance process was smooth, I was there for about an hour, and the doctor was nice, friendly, and answered all my questions.
I’d go back

This place is terrible. You have to wait forever for an eye exam even with an appointment. The Dr is a total airhead. The customer service people are not at all helpful. The eyeglasses are cheap crap that will break easily. Pay a little more money and go to a competitor instead.