Pep Boys

I purchased new breaks from this pep boys less than a year ago. Immediately after, every time I stopped there was a loud squeal. I called the shop and they said to bring it in, I did and I was told it was break dust and it would eventually stop. Months have gone by spoke with another mechanic and it turns out not break dust but either really cheap or used break pads. I called pep boys to let them know and was told I should have purchased he more expensive break pads.
Needless to say I will never buy anything more expensive or otherwise! They got star and that is just because I didn’t have to wait long for service.

After a very difficult, frustrating day, I am incredibly lucky I happened to land at this pep boys location to end my night. Long story short, I needed to have my
Car towed and ultimately needed to replace 2 tires. I called
Roadside assistance, and I happened to
Choose pep boys Arlington heights as my destination to get my car back in action again. From the get go, I was treated with the utmost
Care and concern from all employees, specifically Jamie and Brian. They were welcoming, kind, friendly, and very informative. Never felt pressured into buying anything or like I was getting a bad deal. They even were so kind to share some food with my friend and I! I never write on Unilocal,but had to for this company as they truly were so kind and understanding in my Situation. They made a bad day good :) thank you Brian, Jamie, and the pep boys team for all your help and for a great tire deal :) will be coming to you guys for my car needs !!!

Use great caution and by all means get another opinion before agreeing to proceed with doing any mechanical work based on them telling you what they think you need. I took my CRV in for a standard oil change. They told me I had 3 leaks and estimated nearly a thousand dollars for repairs. Funny, my son-​in-​law got the same estimate for a completely different vehicle. When I brought my car to my mechanic in Madison, Wi, where I live, he pointed out that: they charge different labor rates for different jobs, that none of the work was essential because the older an engine gets, it will burn a little oil anyway, and that unless I mind a few drops on my driveway, to save my money.

I had a couple issues going on with my trailblazer. One was an emission related the other was charging system related. I decided to tackle all these items on my own. The alternator was one of them. Because of how the vehicle was behaving and the way it tested it wasn’t very clear as to whether the item was defective or not. Jesse the store manager assured me that he would take care of me and not charge me for it. Even though there was no real way to tell if it was bad. I installed the alternator and the car was still not behaving properly. He went ahead and swapped that one out as well. He even went as far as to give me a huge discount on the labor for the replacement of the second alternator. My voltage was way too high and I didn’t want to chance driving it. I was treated with professionalism and courtesy. I totally recommend going to see him, John in service. And Chris the technician took the time to explain to me what I had probably done wrong during the install. I was treated great by all these guys and they have definitely won a customer going forward. Thanks everyone

I highly recommend you go to any other local shop. They told me I needed new brakes two years ago. I’m still on the same brakes. Please don’t up sell services, just be honest and customers will come back.

Brought my car in twice. Once for rear break assembly and once for leaky head gasket. Both times had it out the same day we brought it in. Shop rates are low compared to dealerships.

Don’t bother with this place.
I was told from my local body shop to get my front two tires changed because of the usual wear and tear. I decided to come to Pep Boys since it was conveniently located by my house. I did not know I would soon regret my decision.
I made an appointment with Phil a week in advance in person and he told me the best time to come in was at 1:30pm.
The day comes around and I dropped off my car to get worked on. I asked how long it would take and the mechanic told me about 1 to 2 hours. After running a few errands I come back to pick up my car at 5:45pm thinking it would be done. As I roll into the parking lot with my friend who drove me, I see my car in the same exact spot and my car looks untouched. I go inside and ask about my car. The guy at the desk quickly runs back to the garage and I hear them quickly yelling at each other back and forth and see the guy come back and in a frenzy carry two tires towards the back. After 20 mins of hearing the shouting stop, the mechanic comes back to the desk and tells me that «my tires were not compliant and were hard to take off. It’s gonna be an extra hour and a half.» Ok… I walked towards the waiting area to go back to my friends car and see the other mechanic turn on my car and roll it into the work space.
They totally forgot about me. I asked how long it usually takes to change tires and he said about 2 hours. Why did it take 5+ hours then? He struggled to give me any answer, no apologies, and just kept offering a drink or snack. Bogus and unacceptable. His way of making it up was giving me a $ 4 discount. I dropped off my car at 1:30pm picked up my car at 7:34pm.
I wish I could give them 0 stars. If you are looking for a company to waste your time, come here.

DO NOT GO HERE!
To begin, I got a flat tire and went to call them because they offer the roadside assistance and I got a message they were closed on a Thursday at 7pm.
Friday I drove over to the Pep Boys in Streamwood for them to swap out the tire because they said it was still under warranty. They then stated that they didnt have it in stock so I could come back tomorrow or drive over to the Arlington Heights one because they had it in stock. They also told me that the Arlington Heights location was having phone trouble and they were actually open the whole time Thursday
So Saturday I show up around noon and they tell me its going to be a five hour wait… to change a tire. Furious, the tell me to call back in a couple hours and see if they are available to do it later. I call back and 3 and they said they are still backed up and that they wont be able to help me until Monday at noon.
Monday, I show up promptly at noon and again they tell me its going to be 30 – 45 minute wait… after I had made an appointment and they already know I am frustrated. So finally when all is said and done the person working the desk comes back and tells me that i owe $ 50 after I was already told it was covered under a warranty and that my warranty is actually pro-​rated and it is not fully covered. Now seeing as though this is my 4^th time at the location don’t you think someone should have mentioned this upfront!!!
The Customer service is absolutely awful do not waste you time and take your money and go somewhere else!

Went here because the hours fit my schedule. Wrong choice. I rather take off work then to come back there. Manager lied on the phone just to get me there. Went for a oil change came out with oil leak and oil under my car, them saying I have power steering leak. Took it somewhere else no power steering issue. They just needed to clean the oil from under my car that was not there before I took it in. Mechanic argued with me while he was showing me under my car. Not real safe and very disrespectful. Manager was not helpful and had a attitude when I caught him in a lie. Do not take your care there unless you want to keep paying money for unnecessary thing.

these guys are pretty good for your basic auto service/​maintenance stuff. for special manufacturer specific items — go to the dealer — you will pay more but I still recommend it. For shocks, struts, tires, brakes, cooling system, steering, exhaust, belts, hoses, diagnostic checks, oil changes, general lubrication, Pepboys is fine. Look at their website for coupons before you go. at the bottom of their website is a category called «Savings and Deals» and under it is a selection called «coupons». Search in there. The service associates I dealed with were nice and friendly. the mechanic who did my front struts did a nice job. Car rides much better now and is safer as well. They will likely add a extended labor warranty to your bill, because that’s just what everybody does nowadays. if you don’t want that, be sure to tell them before you pay and have it removed.

$ 20 for coming in for an oil change for a weekday. They didn’t even fill my windshield wiper fluids… Now I’m doubting if they even filled the tires with air or checked anything else on my car. Not to mention a simple oil change took about 1.5 hours… Better off doing it myself.

Called in the morning to schedule an appointment to get my brakes, they told me they need to see my car so they can order the parts. I told them I’ll call back and I did. Scheduled it for 6:30 when I arrived they guy was shocked (apparently I spoke to someone else when I scheduled) told me I would have to wait 2 hours for them just to look at it. I walked out muttering I should have known better. That was my first and last time I will ever attempt to have them do anything to my car.

I came in to get my tire fixed because I ran over a nail. Audrey helped me right away and was honest with me in that it would take a while. So I left the tire and decided to come back the next day.
Later in the afternoon Audrey called and gave me bad news in that I drove on the tire while it was missing too much air and damaged it beyond repair. She priced me a few tires and got me something in my price range.
I came back today, at the time I was told, to get it put back on my car. When I got there I was ignored by several of their service people, most notably their manager Jason. When he finally realized I existed he asked what I needed. I told him what I was there for and he replied, «oh, well that’s gonna be a while.» (Seriously, to put one tire on a vehicle?) when I asked how long he had no clue. So I said I guess I will take it and put it on myself…
So he asked a person to get me checked out (apparently all he cared about was my money). That person was Audrey, she then asked if I wanted it put on… I said Jason said it would be too long… She smiled, grabbed my keys and changed the tire herself.
Part of me felt bad a nice young lady was changing my tire, but most of me felt appreciated as a customer by AUDREY not your manager Jason. This 4 star review is all about her and zero about how you run your service area Jason… My opinion is you need a person like Audrey at the top teaching the rest of the staff to have customer service that creates customer retention. I can’t imagine how many people Jason has «helped» that refuse to come back to this place. I’m sure he is the reason you have so many bad reviews on here.

My wife brought our car in for an oil change, which took two hours for some reason. After the change, I drove the car and felt something rubbing and heard what could only be described as a woofing sound. The following day on the way to work, my wife was on the highway and as soon as she hit 50mph the wheel started shaking violently. She then had to drive 40 mph on the highway with her hazards on the entire way.
Upon reaching work she called the service department and spoke with the manager, John. He assured her that if she brought the car back at 5 they would have the issue corrected in 15 min. It was after 7 when they finally told us our car was ready after «rotating» the tires.
DO NOT GET YOUR CAR SERVICED HERE! THAT IS UNLESS YOU ENJOY WASTING YOUR TIME AND MONEY WHILE RECEIVING SUBSTANDARD SERVICE AND AN ABUNDANCE OF INCOMPETENCE.

Well here is tricky, the management is not so great if not worse, however the one master tech that do the work is just great, anything done and approved by him is rock solid, great guy, I wish I could name him. good job !!!

Been here a number of times for different repairs on several vehicles. Used to think they were a good deal, but the prices have risen and the service has diminished. Had an appointment at 10:00 am to get the front brakes replaced. Was told when I made the appointment that it would take about an hour. It is 12:43 and I am still waiting.
This has become my repair location of last choice. Do not take a vehicle here unless you can leave it and expect to pay slightly less than a dealership.

Their counter customer service is poor, I went there years ago for tires, guy asked us all kinds of questions like me are an expert on tires, and was impatient, won’t ever go back when I am stuck having to encounter rude people at counters.

Put «need to buy a new car battery» way down on the list of things I like to do. It’s somewhere near other not so fun to-​dos like paying the water bill and snaking the shower drain — necessary evils.
Inside Pep Boys isn’t anything the make note of, but instead I want to call out the nice gent who helped me score my car battery quickly, efficiently and even provided me with a $ 20 mail in rebate. Plus, you can bring your defunct car battery in for disposal and you’ll get a tiny refund that way too (I believe it’s $ 8).
So, in all — friendly, competent service for a to-​do that I’d rather not do. Nice work, Pep Boys.

I went to Pepboys in Arlington Heights for work on my car as I have numerous times. My request was simple. I wanted two new front tires and my flat spare fixed. I asked to have the best of the three tires kept as a spare. The person taking my order, Dave, quoted me a price for the work I requested and I signed the electronic box for the work I requested — Two New Front Tires.
I came back a few hours later to pick up my car and was told the new tires were put on the back and the rear were put on the front as was company policy. This is not what I asked for and told Dave. This policy was not expressed to me when I specifically asked for the front tires to be replaced. He said he forgot to tell me. Either the person was incompetent or purposely did not inform me of company policy. Had I know this was policy, I would have gone to another company for new tires. The tread on my rear tires was still in good shape.
To make matters worse, he told me the car now pulled to the side depending upon which side the tire was mounted. They tried the tire on both sides to eliminate any mechanical reason for the pull. When I was called to pick up the car this was never mentioned. Why wouldn’t they inform me there was a problem in the event I wanted to authorize additional changes? Were they afraid that I would be upset because they did not do the work as I asked and as I authorized? Or is this another expression of incompetence? Or do they typically treat the customer as morons?
I left the story quite angry at being treated with such disrespect.
Pepboys, after more than a decade of servicing my vehicles, has lost my business.

I am quite upset about going to this location. I went in looking for a battery and I went to the battery desk. After some «joking», i guess that’s what he would call it, he gave me a battery. He suggested I go with the battery that had less warranty by almost half! 2 years with 3 years prorated.
I got up to the check out and I asked the cashier to switch to the battery with the 3 year warranty and 7 year prorated for 10 bucks more. She checked the computer and asked the original guy to get it. He argued with us about how this is the one I wanted and would not listen until she finally forcefully said get the other battery the one you gave him isn’t even the right size.
I ended up with a battery finally and she said there was a rebate but did not even give me a rebate and sent me on my way.
I got home and it turns out the battery is twice the size I needed and doesn’t fit in my car! Apparently the computer at Pep boys is wrong about the size. I was very specific in my car make model and size.
I later had this checked again at the streamwood store and the computer says the wrong size there too!