Lumber Liquidators

Buyer Beware. The Lumber Liquidator Arlington Heights store is only nice and helpful to you BEFORE the sale. Their recommended installer (A to Z Flooring, Lindenhurst, IL) will not even give a date that they can come to see my hardwood nailed down floor that is buckling. Of course, the buckling is MY fault not theirs. Don’t you hate when you make your floor buckle? I wonder exactly how I did that. It could be up to 2 months before they can fit me into their «busy» schedule. Meanwhile one of my doors is unusable untill the buckling is fixed. And LL Arlington Heights doesn’t care and won’t help. They already have my money. As I said… Buy Beware.

I have now purchased flooring from Lumber Liquidators on 2 different occasions and will not do so again. Both times there was a considerable amount of damaged flooring in the boxes that you can’t see until opened (cracked pieces, chewed up sides, large gouges etc.). These had to be factory rejects. Even though the flooring is discounted, if you factor in the waste issue, it’s not a discount at all. I went back to the store with some of the unusable pieces to show them and was told «all sales are final» and also was told «we don’t have any more in stock» when I said I would buy another box but wanted it opened first to check the quality. I don’t even know why I went back the second time (thought I would give them another chance). From now on, if I want to save $ on wood flooring, I will look around for a sale at a reputable company.

This place SUCKS! Stay away from John the sales associate. He will tell you anything you want to hear. How can a guy recommend bamboo then handscraped and then their own wood without helping a customer out with their own specific situation. All are very different woods with different finishes and they cannot all be right. What’s worse is that he screwed up the order, screwed up the estimate charges when we picked a different wood, failed to help us out by fixing the mistakes and could care less about a customer’s happiness! JUNK!

Sorry Arlington hts location. This review is for your Kenosha location. I have been waiting 2 weeks for my order to come in. I was told it would be in last week. It was not. After they called and said it wasnt put on the truck for some reason and would be in Monday or Tuesday I thought ok mistakes happen but as least it will be in after a couple more days. They are now telling me Thursday. When I called the 800 number I was told that «Our delivery times are estimates» I can see that is your policy but would think you would have it narrowed down to what week it will be in. Then when its late please do not tell me it will be in next week when you know it wont be.

I’m not sure why the other person gave 1 star but I highly recommend this place. I bought some laminate flooring for my 2 bed rooms. I needed about 550 sq feet.
Basically the store is for DIYers. I picked my stuff, toted the stuff home and installed the stuff myself. Don’t know if its worth 1.99 per sq ft installation charge that someone else does. ends up costing more than the floor itself.
They have a big selection of floors. Laminate and real hardwoods had the biggest sections in the store. They also have some bamboo, cork, engineered, handscraped faux and real floors. All of the floors seemed like they were very good quality and is comparable to the big box stores. They have some 2^nd quality stuff but those are clearly marked as such and discounted as such.
The associates are helpful and they sit with you explaining the benefits of each type of floor.
I actually went there twice before I bought and they were not pushy at all and even offered me refreshments.
The flooring associates got enough for me so I only ended up going over by half a box.
The price could not be beat by HD, lowes, ikea, menards or any other retailer. 20−30% cheaper than others
Make sure you sign up for their email club they will alert you of any sales that are coming up.
I got almost no damaged pieces due to the fact I picked out the boxes myself. They have a whole lot of this stuff stacked. I made them remove the outer boxes so I could pick the boxes that were in the middle.
-.5 star for price adjustment hassle. I bought my laminate at 78 cents a square foot. Then 2 days later it went on sale for 69 cents a sq ft. Store refused to price adjust. So i had to call corporate and it took some time until they refunded the difference but I got it done.
also another -.5 for no return policy. all sales final! remember that!