It’s All About You Hair Salon

Whenever I visit from Vegas I go to see Kim! She is awesome! She takes the time to teach me about my hair. Sometimes I want something I maybe shouldn’t have. She is honest and so great at her job! And you can tell that she loves what she does! She as brought my hair back to health because I didn’t realize that what I was asking people to do to my hair, how much it was killing my hair. They didn’t care to teach me. They just happily took my money. Kim consulted me on what I wanted to do with my hair and offered multiple suggestions and what the outcomes would be with each choice. I took her healthiest repair suggestion, which was actually, not what I thought I wanted, but I never got more compliments on my hair. And it is getting healthier and feels great! She definitely knew what was better for may hair than I did. I have never been so comfortable with my hair dresser as I am with Kim. It was absolutely «All About Me»! I highly recommend you go and see Kim. You will be soooooo happy and not only is she the best hairdresser, she’s very personable and you’ll feel like you’ve known her for years in just a few minutes. Can’t wait to get my hair done when I visit again!

Ah I wish I had a better update since I left such a glowing review in February. To save time, I’ll just go over the experience I had last Thursday only (9÷6÷2012).
It’s easiest if I just paste the email I sent to the stylist /​the salon owner.
— — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — -
I got to my 1:30p appointment, on time. I feel I got into your chair within an appropriate amount of time but after that things went downhill.
I am upset that the bleach was applied to my hair, which gave me the impression you had time to do my color (then finding out you didn’t have availability until next week). Also you didn’t continue cutting my hair after stopping and doing the bleach. I could understand one small foil as a test to see if the color would even lift but not the multiple foils that have left me with a very large and noticeable portion of white/​yellow bleached hair. I’ve already had strangers make (I’m sure they feel it’s funny) comments about me «missing a spot» which has made me feel very self-​conscious.
I brought up that I was upset about the bleached hair and your only suggestion was to put my hair up. Which I didn’t find to be helpful considering I was there to get a hair cut, not to have a better ponytail.
After getting washed a second time (at this point it was close to 2:15p after being there since 1:30p) I proceeded to sit in another chair with wet hair until 3:05p to get my original basic cut finished. I was unaware that you did not trim/​cut my bangs. I appreciate the blow dry and flat iron however I rarely do that to my own hair, which I expressed, so I’m a bit concerned how my hair will be (once I wash it) with my naturally wavy/​curly texture.
At almost 3:30p is when the financial situation occurred. I don’t blame anyone for that, however I was made to feel uncomfortable when you kept asking me ABOUT my finances in front of other employees/​clients, it made me feel like I was on welfare and begging for handouts.
At this point, I don’t know what to do because I am extremely unhappy with my color, I am not pleased about my bangs, and overall to be there from 1:30p to 4:00p for a basic (not complicated or trendy cut or a hair treatment) hair cut has left me upset overall. Not including the $ 98 that is still processing to my account, I’ve spent $ 787 since February and just expected to be treated a different way.
— — — — — — — — — — — — — — — — — —
Now to flesh out the financial situation story… the hair cut was supposed to be $ 48, when I went up to pay (I was furious, already complained, decided to basically just not tip and get the hell home…) I was handed the receipt to sign but it showed the total as $ 98. I asked the assistant what happened, she got very upset and then had the salon owner /​stylist come over. She refunded the $ 98 and then was surprised when I said I wouldn’t pay $ 48 on top of that until the refund was back in my account, which on average takes 5 business days.
She didn’t believe me. I used an analogy of, «Ever return something to Target? How you don’t get the refund instantly? Same. Thing.» and it wasn’t until 15 minutes later when she talked to someone at her credit card processing company and they confirmed what I told her, did she believe me. She then proceeded to, in a room of her employees and clients, make remarks about my financial life, «How will you be able to feed your children?! Do you need money?! How will you survive?! I know you can’t afford this mistake!» and so on. I’m not sure what she thinks my financial situation is as I don’t discuss that information in general, much less with a person who is doing my hair, but suffice to say our bills are paid on time and my kids are healthy, happy, and well fed.
After FOUR DAYS where I got ignored and having to email AGAIN, she finally responded with the following email…
— — — — — — — — — — — — — — — — — —
Sarah,
I understand your concerns, I think that long term you will be happier with another hairstylist.
In the meantime, if you would like me to reapply purple to the highlighted strands and re-​cut your bangs, I would of course do that at no charge.
Also, I will not be charging you for the service from September 6, 2012.
— — — — — — — — — — — — — — — — — —
Now… I don’t know what reality this is but NOT cutting bangs at all doesn’t equal a «re-​cut» and putting pure bleach in my hair and ignoring me for hours isn’t the same as «highlights». I emailed back asking her to please address my concerns, to not dismiss me and not patronize me and I haven’t heard back. After contacting other salons, the avg price to fix my hair will be $ 200 – 300. Considering how much money I’ve spent at this establishment, I would expect to be treated like a valued customer instead of a burden on the owner. I will certainly not be burdening this salon with my presence or money again.

My dad has been coming here for a long time. Kim, the owner, cuts his hair. I used to come with him sometimes when I was younger and Kim was nothing but nice. Over the years, my mom, myself and my husband have had our hair cut by Kim and I can’t think of anything negative to say at all. If you are in the area, support this business!