Clothes Mentor

Shopped here at clothes mentor for my first time a couple of weeks ago! Boy, was I impressed! Lots of clothes, purses, shoes, jewelry, etc. Super cheap for expensive name brand clothes! These people know how to make me spend my money. Everything is pretty much in amazing condition, except for a couple of really small stains I saw on a few shirts while browsing. Great prices, super cute clothes! Knocked off a star because while standing in line, it moves very slow…
Also, I knocked off a star because a lot of reviews, not just on here, customers talk about their selling experiences. It seems like they only buy what they personally like.
Also, either get more staff, or don’t have your staff come in while they’re sick. One of the ladies working, was coughing all over the register area. I don’t know about you, but I don’t really want to get sick because someone couldn’t go home or call in sick. Very unsanitary, but it happens… Just learn how to cover your mouth completely when coughing.
Beyond that, this is my new favorite clothing store! Would definitely recommend shopping here!

Everyone was so nice! I brought a bag of clothes and browsed while they went through my clothes. I was given a fair price for the clothes I brought. I would definitely go back the next time I have more clothes.

Becky L, a fellow realtor, told me about Clothes Mentor in Arlington Heights. I made the trip and purchased 7 items and for the total price it would have paid for just one anywhere else. Denise and Bryce were really helpful and the store also offers a complimentary personal stylist. I can’t wait to go back

I don’t buy resale but did bring in some items. Both times the staff was aloof and unwelcoming. My things were in excellent condition and most had a designer name selling new for $ 250-​$ 300. Yet because it was not Chico’s or J Crew, they were not interested. Maybe if they brushed up on real designer names, they would find some great items for their customers. They act like they are doing you a big favor by looking at your merchandise and the experience was very uncomfortable.

I love this place — I live in NYC but come to this location every time I’m visiting family nearby. I never leave without buying something! Great prices and good curation of styles and selection.

the only good thing about this store is that you can find name brand used clothing for cheap prices! If you want to sell your things there all I can say is good luck! You really are better off just donating or giving it to a friend. What they offer to buy your thingsfor whether they have tags or not, it’s very low, but if you sell them two or three pieces you might be able to buy yourself a latte at Starbucks! I also have found that the people that work behind the desk have a bit of an attitude, really??? So drop the attitude you have a store selling $ 5 sweaters!

I have been to around 10 Clothes Mentor stores in the last year. This location is by far my favorite. It is clean, well organized, the staff is attentive and kind, and they have GREAT pieces. I drive over an hour to visit this store, even though there is a Clothes Mentor 10 minutes from my home. I have purchased some amazing bags, clothes, and accessories from this store. If you are looking for middle-​high end brands in excellent condition for a great price, this is the store for you! The owner is very sweet and clearly cares about her store and her customers. I suggest following their Instagram to see all of the great pieces they get in (this is how I know when to make the drive to Arlington Heights)! I will be back soon!

This review is for seller’s feedback only.
The first time I brought clothes to sell, Karen (the owner I believe) is the one who looked through all my clothes. She ended up taking almost everything — told me I had great stuff and to keep bringing it in. I walked out of there with almost $ 300 in my pocket.
I’ve been back twice to sell and it was a remarkably different experience. Two different girls did the sorting and pricing. They wanted almost nothing, even though I brought in similar items to what I had sold the first time. On trend, on brand labels — J. Crew, Banana, Seven/​Joes/​Citizens of Humanity denim, North Face, etc. Both times the girls said that while «I have great style» the clothes are old and have «quality issues.» If you consider a mint-​condition JCrew wool sweater from the Holiday 2013 roll-​out «old» then it sounds like you don’t know what customers want. I’m not going to sell a sweater I just bought 6 months ago. However, what is funny, they took a North Face winter jacket that was TWELVE YEARS OLD. Some of the premium denim that I’ve brought in wasn’t considered «on-​trend» because they weren’t skinny jeans. Pretty sure straight leg jeans are still in style and boot-​cut jeans are definitely having a moment.
This is just my opinion, but it doesn’t seem like the staff (aside from the owner) are very stylish or trendy to begin with and therefore don’t know what’s good or bad. That might be the problem. I’ve browsed through the clothing while waiting and there’s definitely some crap from Target and Old Navy that I wouldn’t bother buying used. People LOVE old J. Crew because the quality is so much better than it is now. And in one day, I sold two «old» (i.e. 2013) J. Crew sweaters for $ 30 each on Poshmark. I’ll never sell again at Clothes Mentor, which is a shame because I have pretty nice stuff to get rid of.

This store was the best I have seen. Super clean and very organized. More than have the items I brought in were accepted and gotta love green money on the spot! If my hubby was not with me when I got the cash I probably would have just spent it right back in their store. Was really trying hard not to look too closely and that took a lot of effort. Would highly recommend any one looking for a great deal to shop there!

My daughter and I love this place! The owner is so friendly and helpful and remembers right away what we like if they have any of our favorite brands when we walk in! She only accepts current clothes in excellent condition which makes shopping super easy as we know everything is in great shape! It is a fun place to go to try to find some really special clothes or just to help revive the wardrobe! I have seen then turn down many donations which may frustrate the sellers but it is excellent for those who want to shop there and find nice things in great condition! Thanks and we will be back again (and again!)

I am so sad to leave this type of review for what I thought was going to be one of my favorite stores~ NOT!!!
I have made many purchases and have recommended this store to so many people… until recently. I decided to start bringing in my own gently used designer items to sell… and have never ever been treated more rudely by sales people, in my entire life!!!
I will never step foot into this particular store again. I was a very good customer… I came to your grand opening. I spent a lot of money. I told tons of people about you. You will never see me again… and it’s very poor business.
Bye Felicia!

I am a little frustrated with Clothes Mentor. I brought them clothing to sell and brought in a pair of shorts that I saw them selling on the rack! Mine were a different size. They did not take mine. Some of the things they are selling have rips and holes, missing beads, etc. But they would not take some of my items that were Loft, Vera Bradley. etc. for unknown reasons. I also think the employees mean well but come off a bit snotty. I just wish the service was better and there was more of a uniform policy on which clothes they take. Some great finds inside but overall, an average, if not below average customer experience.

This store is so clean and organized, and in my opinion, one of the best! Yes, they are selective with what they take, thank god! I’ve been to some CM’s in the past where the clothes has holes, pilling and stains… yea, no thanks! The owner of the store is so friendly as well as the other staff members. The store carries mid-​range to high-​end brands in great condition. I’ve purchased some Loft tops from here for under 10 dollars that were still selling on their website for 30 dollars (that was their sale price online). If you want to sell a lot of your clothes, go to the one in Schaumburg, they take all sorts of junk. I’m glad this place is selective, I don’t waste time going through junk clothes since she only takes the best. =)

I found this place to go out of its way to be rude to those who were selling. In fact, I felt as if the clerk looked at me and found a way to not accept my items. In her words, «we are selective.» Yet, as I browsed I noticed handbags that were tattered but yet for sale, while I was told ‘your skirt has a bit of lint, we can’t accept this” I believe they use ambiguous policies to be discriminatory and I politely walked out of the store. No thank you. I do not care to give you my money or for that matter let you buy any of my items. I politely requested all of my items be returned and walked out of the store.

This place is awesome. Their fashions are current and well priced. The store is organized and very clean. Janet is very nice and takes the time to get to know her customers. I shop here frequently as they get new items often.

Huge disappointment! I went to sell clothing in EUC. They didn’t take most of it because they said it was more than 2 years old. I wear mostly solid colors and classic styles. They have no idea what’s worth what. Most of the clothes on the racks is dated despite their claim of having new stuff. They say they sell at ¹⁄₃ of retail and offer the seller ¹⁄₃. WRONG. I brought in stuff with tags and they offered me less than $ 10 on a dress that was $ 148. Some employee named Phyllis has way too much attitude to be dealing with customers. I would not recommend this establishment.

I love Clothes Mentor but this location NOT so much! They ONLY take designer styles verses other clothes mentors which take non designer wear as well. The lady that must own the store was VERY stuck up and looked down on me because my tags on my clothes were 3 years old. The clothing that is in the store looks like it has been in the store for 5 years + and is NOT current. I thoght this was a new location? Ive bought and sold to many clothes mentors before and she talked to me like I had NO clue what I was doing. Thanks lady I wasn’t born yesterday. Try to keep more current inventory in your store and learn whats «in» style. Shoes that are scuffed and clothes that have missing buttons and stains isn’t what people want.

This place is totally worth the trip. It’s new so I think they are still trying to build their customer base. It’s very spacious and you can tell that they have made a real effort to edit the pieces they are willing to accept. As a shopper I really appreciate that.

Wow, I hate to tell everyone the secret to my fashion success is this store. I visit so often, they should name a fitting room in my honor. It’s a high end designer resale shop. You will find new styles, less than 3 years old in brand new condition. I’ve purchased a dozen things with tags still attached from Cache, Nordstroms, Ann Taylor Loft — just to name a few. I scored on a pair of authentic Frye brand new boots for $ 20. I thought they were mislabeled! They have a ton of designer purses, coats jeans, jewelry and shoes. I visit often since a gal needs to stay on top of stuff as they come in. This store is clean, well run, organized by size and color. You will not leave empty handed or disappointed. They also have a tv, seating and snacks of goldfish crackers for the kids when they shop with you. My 6 and 10 year old love going with me. They also offer a discount for teachers. Wish I was a teacher :(.