All About Automotive

Just got my car jumped with Dan.
Completely painless quick and efficient.
It’s freezing outside so thank goodness I was able to get the help I needed!
Thank you Dan!

UPDATE: THE TOW TRUCK DRIVERS HERE WILL DAMAGE YOUR CAR AND NOT GIVE A FLYING FCK ABOUT YOU AFTER THEY’VE DONE SO. AVOID THIS PLACE.
In my previous review I mentioned how I was in a dispute with another shop about damage to my car that occurred after the car left my possession (aka after the tow truck picked it up). The shop had video showing it coming in damaged, but of course, I haven’t been able to reach Chris or anyone. I’ll be taking it up with the BBB.

My car completely stopped in the middle of a busy intersection. Called AAA. I had never used All About Automotive before. Their tow truck was there quick. They towed me the shop. It was convenient as I could actually walk to my office from there. Within an hour, they called me to tell me what was wrong with it (which I pretty much figured… alternator). I looked up what the average price for replacement and their price was very competitive. All said, they had the job done in a couple hours. Perfect. I would recommend. Office staff was friendly. Very pleasant experience.

The staff was very friendly and the service was quick. They have enough employees for simple stuff, like my oil change, and for major repairs. They did not try to upsell me– which almost always happens when I go for an oil change.

Most horrible AAA experience!!! AAA is at fault for hooking up with such an unscrupulous business!!! Do NOT go there!!! They gave me a 5 page estimate on a very old vehicle! What a joke. Did not wat to and will NEVER will go there again!!! and I blame AAA for coercing me to be towed there!!! BEWARE

AAA ought to be ashamed to sent this company to help their customers! All About Automotive sent a representative to change my tire who didn’t know how to release the clips before trying to take the spare out of the well! Consequently my spare was severely damaged. This same representative didn’t know how to use a lug wrench. So now my lug nuts are stripped! Then I was assured that the spare was fine & that I had enough air in this spare after the representative expressed concern of not haven’t enough air! I was not accompanied to a gas station to ensure I was safe! Within a half mile my spare was flat & ruined & needs to be replaced now too! The 2^nd rep, Troy, was sent to help & was told to tow my car to NTB; was told to call us when my car was dropped at NTB using the drop box! This was after Troy admitted to the disservice & said All About Automtive would replace my spare & pay for my flat tire due to the poor service and admitted to the damage! While waiting for my call of confirmation from Troy for 1 hour… We call All About Automtive & find out they took our car to their shop!!! We demanded for our car to be returned due to another lie & deception! AAA had to have another tow company, Barnes towing, to retrieve our car and take to NTB as requested! If you call AAA and they say they are sending All About Automtive refuse their service & walk instead !!! They should not be trusted! Barnes Towing is great and did help after this 6 hour nightmare to change my flat tire! What a disappointed in AAA!

I was very pleased with every aspect of my experience with All About Auto. They are considerate, thorough, communicative and complete the task promptly. We will be bringing our cars to Mike and his team from now on.

This business is an example of why we are cautious of auto mechanic shops. They overinflate severity of issues, they are expensive and do work that is questionable. I’ve used them twice. and within a year of repair… I am in need of an alternator again. Be careful… ask around. Also take a look at the non Unilocal tecommended reviews of this place… please!

We took our audi to All About Automotive for repairs. We had an extended private warranty which should have covered much of the work. Unfortunately the warranty company was very difficult to work with – tried to get out of paying for some of the stuff and wouldnt pay what they should have to AAA. (going rates for service and parts) Scott did a fantastic job negotiating with these guys, on our behalf with a positive outcome. He and his staff did a great job servicing our car. We were also very satisfied with his communication with us, as he called us every step of the way to let us know how everything was progressing. He was honest and gained our trust. We will definitely take our cars to him in the future — -highly recommend AAA.

Very bad AAA experience. I have a full size spare. The guy that came changed my tire and swung the bad one in the trunk. When I asked him to put the tire back in its place he said it would not fit because the rim was different. He lied, of course, because it fit just fine. He bent the hard cover and the carpet that were covering the spare tire and caused a few of the pads that were attached to the hard cover to break. As I was taking the tire out from the trunk in my work clothes to try to save the hard cover, he sat there and looked at me, then left.

I would definitely recommend this place. Ben was great!
I have had my car towed one other time but by another company and it was not the best experience.
Ben and All About Automotive however were fabulous. He was there before the excepted time and called to give me updates as he got closer. He arrived within 45 minutes of me contacting AAA. He was personable and professional. My car was uploaded in no time and was dropped off at the destination of my choice.
If I needed a tow again this would be the company I call!!!

Personable staff, clean customer lobby, overall professional service.
I had a last minute brake issue. I knew I needed front brake pads & rotors. Scott did a great job communicating the issue, and had a solution that fit my budget.
They did a great job of not crossing the line between suggesting additional work and pressuring me to spend more money. I think this characteristic was what I was most impressed with.
I’ll be returning in about 1000 miles for an oil change, and future maintenance thereafter.

Not a honest business at all and especially if dealing with this guy
or

I’ve only been here once. Hence the three stars. Maybe after a good 4 or 5 times I’ll be at a five star rating. They are very friendly efficient and they have 14 bays!!! Means you can always get in for an oil change no matter how busy they are. They are busy btw. They offer a lot more services and I so far trust them. Seeing the other reviews and considering the type of industry it is. I would definitely go back for other services if only they had more competitive rates. I paid $ 50 for a basic oil filter change.

If you ever call AAA and get these guys, hang up. Rather than doing what AAA promises to do in the membership, they did not tow our car to our chosen service center when our car wouldn’t start. They said they would have to call another company to do that. They would not bring the car anywhere near where the car broke down in Maywood, they towed it to their shop and took 4 business day to fix it. We live in Chicago and have no reason to go anywhere near there. My wife had to take a cab back from Maywood because she was left stranded. It’s a sham.

It was a horrible experience. They are a AAA licensed transport company. You can trust AAA but not them. They towed my car and changed the battery and alternator. But my car start making horrible noise from rear brake.
They offered me it is a rear differential problem so I spent $ 1000 but not fixed and they still asked me extra $ 1500 to fix the whole part but I declined it.
I went to another mechanic and found it is a bearing problem costing $ 200.

I talked to the owner Friday night and he told me I could drop my car off and leave it there all night so they could work on it first thing the next morning (Saturday). I told him I’d pick it up around 11−12am Saturday. All I needed was my transmission fluid changed. An hour job maybe. I go there the next day (Saturday) at around 11:15am and one of the mechanics told me the car hasn’t been worked on. I took my keys and left without my transmission fluid changed. Very disappointed.
This is strange because All About Automotive had towed my car before. The owner towed it in fact. The owner was real nice and respectful when he towed my car so I find it strange that they did not bother to call to tell me they did not work on my car.

I called AAA when my car wouldn’t start. Steve came with a tow truck in 35 minutes… amazing! He was patient, informative, and went over problems and options.
He then jumped my car and followed me home. The next day All About towed my car into their shop. I was terrified; a single woman with no knowledge of cars and little money. They could have sold me any thousand dollar repair. Chris called me soon after and said they were starting with the most common ailment… the battery, and would go from there to the alternator, etc. Sure enough, it was the battery and a cable. I could afford that repair. My car was brought back to me that very evening. It was clean and undamaged. What a wonderful repair shop; courteous people, fair prices, and great work. All About, where have you been all my life.

I too, ended up at About Automotive when I called AAA… after my car broke down on I-​90 on a 90 degree day… this past June.
Everyone at the shop was super friendly and they took the time to explain exactly what had gone wrong with my car (the wiring on the Camshaft Position Sensor had corroded) and how the part worked.
As it was a Saturday afternoon, the car couldn’t be fixed right away, so Chris (the owner) personally gave me and my fiancé a ride to the Metra station so we could get back to the city (where we live).
The car was ready to go on Monday afternoon (new camshaft and a tune up), and I found About’s prices to be pretty comprable to my regular mechanic. They even offered to pick me up at work (in the NW suburbs) to get back to the shop. When I walked in, Jay remembered my name and which car I was there to retrieve, which was impressive given that there were several other people in the shop at the time.
Since the car was repaired, I have gone on a 3,000 mile road trip and another 4 hour trip and everything is running great.
Thanks to Chris and Jay for the great service and the personal touch!

I pretty much have to be fans of these guys. When I, in a total boneheaded move, managed to lock my keys in my running car one frigid morning (with everything else I needed for the day in there too), About Automotive came to my rescue.
Okay, I had a little help from AAA — I called them, they dispatched About to me. This is what AAA is for, and thank goodness for them.
If I were paying for it myself, I might not have chosen About, given their distance from me, but I have to imagine the guy hopped in his truck pretty fast after getting the call, because 45 minutes later, I was signing a few papers and watching my hero of the day use a few doodads to get me back into my car. He was very friendly and reassured me that I was far from the only moron to do this sort of thing. And I was very quickly back in my car and finally on my way to work. Thank you, About!