Piazza Volkswagen of Ardmore

I had a great experience buying a car from Jaimie Manley, she wasn’t pushy and showed me exactly what I wanted. She’s been great following up with me after I bought my car to make sure I’m happy with my purchase. She’s a great sales person! The maintenance staff has also been really great at finding coupons to help me save money on any work I’ve needed done to keep up with my maintenance schedule, Kate has been very accommodating and helpful.
In short: I’m very happy with my purchase. This place is the perfect distance from regional rail, making it easily accessible for those interested in looking at cars and don’t currently own any other mode of transportation. It also makes it easy for me to drop my car off and not have to worry about how I’m getting home.

I don’t know where to begin on the issues I’ve had with this service department. From lack of customer service to ignorant technicians. it’s been a struggle. On more than one occasion I’ve gone there to get something fixed, and have had to go back the same day if not the next day b/​c the problem was not resolved/​addressed. One of those times I had an issue with my sensor lights and they had the car for almost a week and couldn’t figure out the problem. Eventually they said they figured it out but shortly after I left with my car, the problem still existed and I had to go back. Luckily there was never a huge issue on getting a loaner if I needed one. However I sometimes scheduled maintenance around the availability of a loaner which could be a week or so out. I live in South Philly and unfortunately this is the closest VW to me. I was working in Bala Cynwyd for a few years and it was easy to drop off the car in the morning and I would get a ride from Rasheed (who is awesome) to my office and would get picked up when the car was ready. Shannon is awesome too! But after coming here for almost 5 years, I think I’ve come to the conclusion that I will have to find another dealership even if it is that much more inconvenient.

I brought my car in to get its 100,000 mile tune-​up. I was dreading bringing it in, because of several reasons: VWs are usually expensive to fix (and I hadn’t been taking it in for tune-​ups for that reason), the dealership was a good 30 mins from my house in Philly, and the person who confirmed my appointment informed me that I couldn’t have a loaner car, because loaners were only for customers who actually bought their car from that particular dealership. So, I was all set to spend a ton of money and spend my day in the waiting room. However, when I dropped my car off, Shannon talked me through what would need to be done on my car, gave me prices up front, and even gave me a loaner car – because she didn’t expect me to want to spend my entire day in the waiting room.
Shannon called me later on in the day to review the work that had been done on my car. Since I know nothing about cars, she talked me through the problems and the work that had been done. The mechanics identified an oil leak which would be very pricey to fix, so I was informed of how I could monitor the problem it until I had the money to get it fixed. I had many questions since, as I stated above, I know nothing about cars. Shannon was very patient and answered my questions.
Even though I was initially annoyed at having to do any kind of car maintenance, my experience at this dealership was a positive one. I plan on returning here for any other needed car repairs.

1 star up from last time…
I had a bit of a hectic time today as I tried to renew my Pennsylvania Emissions and State tags for my vehicle. That will be more mentioned in my review about Pep Boys… but long story short, I had to come over to Piazza Volkswagen of Ardmore because I needed a tire replaced to pass inspection.
For all prospective vehicle buyers, if you are buying a vehicle with low-​profile tires, BUY the Road Hazard (tire) Warranty! I bought the 4 year plan and I’ve used it every single year because those tires wear down so quickly and are so susceptible to needing to be replaced because of it’s profile. PLUS, if you live around Philadelphia, you should know how bad the pot holes are… everywhere.
So having said that, I came to the dealership to get that tire replaced and because it’s a tire replacement, it is considered an «express» service and they can get me in and out of the place as quoted 30 minutes… unfortunately it was more like 1hr and 24minutes and that’s the only reason why I am taking 1 star off.
I have a representative there in Service I do recommend though. He’s money and has helped me out every time. I have to go back in a couple weeks because the water pump is recalled on my vehicle and is a 4 – 5 hour job. My service guy seemed to be willing to accommodate the fact that this is my main means of transportation… etc etc in which i’ll review when that visit comes.
Overall, this place is my ‘home’ dealership now. It was off to a bumpy start at the beginning but have really come to enjoy this dealership.
I may be petty for taking 1 star off as some may think that the service bay may have been busy and appointments were there… but as I went to the bathroom and saw the service people, it didn’t seem like the 30 minutes I was quoted was going to be hard to meet at all.
Either way, as 4 stars says, i’m a fan. It was fairly quick on just random notice…
Thanks guys

This is only a review of the service department. I’ve taken my car here for years to get the A/​C fixed and normal checkups. Shannon has always taken great care of my vehicle and has provided constant updates to the work being done. She’s gone as far as finding me discounts for replacement parts and makes sure I have a loaner car always ready for me once the paper work is signed.

Great service! I went in for an oil change and was out in 40 minutes. Minus one star for the poor car wash, the car was still pretty filthy.

I do not even own a volkswagon i drive a 1993 volvo 850 i wanted to upgrade my wipers to progamable intermitent wipers i found the part number off matthews volvo website the part number is 1HM955531A when i called for the price of the part $ 106 come on for a small relay you are crazy and no thank you. I will probably take my chance at a junkyard and look there.

It’s easy to write a review when everything goes great. Or everything goes terrible. But what about the situation where it starts off awful but gets rectified? A little back story I have been going to this dealer for service for years. It’s where the car was purchased. My VW White Rabbit (feed your head), is in overall great shape because of their maintenance. But now that we are out of warranty, there are potential choices to be made. I know things won’t always be perfect. Life rarely is. But I also know they will do their best to make it right. For that, I am a fan.

This is an update to a previous review
The service manager offered to wash the car for free, fill it up and replace the wiper blades, due to the previous issues. We also had to take the car back to get a new rear window washer nozzle fitted.
We picked the car up and found they put less than ¼ tank of diesel in it, they only replaced one wiper blade (the other front one is in terrible condition), the rear bumper is all scuffed with a chip out of the paint on the trunk. Also the front bumper/​right fender looks like its been clipped by something. The bumper is out of place and the fender has a scuff mark & chip right next to it.
I was furious and asked to speak to the manager, he basically made both myself and wife feel like we were nothing, telling us that we brought the car in, in that condition but out of good faith he would touch up the paint at some stage.
Other than what this service center had previously done to our car, it was in perfect condition. A few weeks ago someone had reversed into the front grill of our car and we had the bumper replaced at a different authorized VW shop, they did a perfect job and the car was inspected upon completion.
This place has some serious issues. VW contacted us regarding these issues and due to this being a franchise dealer, they do not stand behind the work or service!

Service Department has some serious issues. Not only was I unhappy with the work done on my car, but their customer service over the phone was unpleasant. I was rushed and talked to in a way that made me feel like they didnt want to help me. So, I took my car to Wynn Volkswagen in Norristown, PA and had an insanely better experience. They helped me immediately, their service department knew what they were doing, and their customer service was impeccable. I will never go back to Piazza.

The service at this service center sucks… I have been taking my car to this location for a few years only because it’s the closest to me and I think the other two locations in Philadelphia will probably be even more hateful than this place. They are never honest about time frames… tell you an hour ends up taking four. the only reason they received two stars is because they occasionally are able to accommodate you with a loaner and the center is clean and has free wifi :) But please don’t be deceived this place still sucks.

The reason I give Piazza Volkswagen of Ardmore two stars rather than one is because of how nice the staff has been to me in the past. I’m so disappointed, however, in discovering that someone or some people there have tried to scam me.
From the start I was pretty upset when I dropped my off my VW Beetle in early December 2013 to have the oil changed and the car checked for an oil leak. (It had been burning oil off pretty quickly in my opinion.) When scheduling the appointment, I made it very clear that I needed a loaner car and had to be in Bryn Mawr for an appointment 30 minutes after my scheduled drop-​off, and they assured me that they’d reserved one for me. When I dropped off my car, however, 20 minutes earlier than scheduled, they said they had no loaner cars available that day. I expressed my exasperation, and another employee at the desk said to the first to order a rental car from Enterprise. This process was going to take almost an hour – so I again pointed out that I had an appointment in Bryn Mawr, it was mandatory I be there on time. So they told Enterprise they’d drive the person bringing the car back.
It took Enterprise 30 minutes to arrive and 10 minutes to inspect the car with me. The Enterprise rep kept urging me to purchase insurance and put a mandatory $ 50 hold on my checking account with my credit card – none of which would have had to be done if Piazza had kept their word in loaning me a car.
I was 10 minutes late for my appointment in Bryn Mawr, which then had to be rescheduled.
After changing the oil and inspecting the car, Piazza reported that the car required about $ 1,100 in repairs, which included replacement of the front left and right control (around $ 700), replacement of the catalytic converter, and repairing a valve cover gasket that they said was leaking oil (at about $ 400).
So I got a second – and a third – opinion from Baum’s Service Center in New Cumberland, PA, which has a waiting list and far more reasonable prices than Piazza and specializes in the care and repair of foreign cars, and Forest Hill Auto in Red Lion, PA (specializing in and being known for the same). Both disagreed with Piazza. They showed that the front left and right controls were just fine. They also pointed out when putting the car on a lift that there was absolutely no oil leak – therefore no reason to replace the valve cover gasket! They said the car required a heavier oil grade be used to prevent oil burn-​off. And, shame on you, Piazza: You already knew my car has a generic catalytic converter, and that’s why the check engine light keeps going on. My second and third opinions said the catalytic converter was also in fine shape and did not need replacing unless I wanted the check engine light to stay off (they could reset it, but the light eventually comes back on again, unfortunately).
My parents were planning to purchase a car from Piazza the following week, and I was planning on leasing one. But this experience made me lose faith in and feel very angry at the way I was treated. I’ll never go near Piazza again. I’ve taken my business elsewhere.

I really wanted to like Ardmore VW because they’re close to my office. I scheduled an appointment for an oil change and made it clear that I needed to be out in an hour. It took them an hour and twenty minutes and it would have been longer if I opted for the complementary car wash.

I purchased a new VW yesterday, and have to say it was the easiest and most pleasant experience I have ever had purchasing a car. I worked with Danit Klovsky and she was nothing but a true professional. I told her what I was looking for and she went to work and surpassed my expectations! I can’t recommend her highly enough!
Thanks, Danit!

Piazza dealers are the WORST. I’m considering a VW but will drive further to the Devon VW where I was treated well when i had vw’s

This review is purely for the Service Department.
I have visited VW of Ardmore twice. The first visit was for a scheduled, warranty maintenance visit. No problems. No issues.
The second visit was for an actual problem. Without going into too much detail, I had a non-​standard, but nevertheless VW part installed. The staff told me that they could not diagnose the problem since it was not a stock part. They mentioned that a small $ 2.50 clip was missing, but did not offer to replace it and said it was probably not the issue. Really? Your mechanics cannot diagnose a mechanical problem because of a part that is 10 mm different from US spec? And then you can’t even offer to replace a $ 2.50 clip to see if that helps the issue go away? A mechanic that is unwilling to solve a problem or be creative is of no use.
They basically refused to put the clip in for me so I ordered one and I will have a real mechanic install it. First they said it would take a day or two to come in and that they would call me when it came in. They did not call me when it came in. Then they couldn’t find it and gave me some wishy-​washy answer about when I can expect delivery.
Needless to say, I will never bring my car in for service at VW of Ardmore again. I will not buy parts from them.
UPDATE: The $ 2.50 clip was exactly the problem and took less than 15 minutes to fix. Not only were the techs unhelpful, they were wrong.

I honestly cannot figure out why there are so many bad reviews on here but we’ve just purchased our second car here in less than two years and have had nothing but positive experiences!
Both times we bought a VW from Danit Klovsky and she was polite, helpful and extremely knowledgeable. We were negotiating between Chapman and Piazza and Piazza was willing to come down in price and also throw in extra perks such as free ding and dent repair for our lease. They also didn’t act offended or unprofessional during the negotiating process. It was very straightforward. This time around they even gave us free tickets to the car show so we could get a $ 500 off coupon from VW, which was really awesome!
Another thing I really liked was that our rep was available by email anytime we needed to find something out during the car buying process.
So to sum it up, two cars in less than two years and no complaints!

The customer service at this location is possible the WORST I have ever experienced.
They refused to replace the valve body under an extended warranty because they «could not replicate issue» of jerky shifting when they only drove it for 7 miles at a time.
They had inflated the price of a new radiator almost TWICE as much and then changed their mind after I got a second opinion who gave me book value for part and standard hours of labor. They recanted price and had no reasonably explanation for this inflation.
The AC immediately did not work after I left the shop– I called to ask about the possiblility of them failing to add coolant. They said there was no way and to bring it back to check it out.
They indicated a VISIBLE leak and that I needed a new fan and compressor for $ 1078 (after which I already paid $ 1200+) previous visit. I took the car to get a 2^nd opinion who told me that they panel over the RADIATOR was missing two screws and in turn had damaged the AC. I called dealer to ask but they said they had no idea what I was talking about and that would never happen.
On top of all of this, customr svc rep at the dealership, Vince, was agressive, mean inflated prices, and created a very tense situation when I was only concerned about the car being fixed. Sales Manager Neil was also «unable to help» and couldn’t see how anything could have happened– there is no ACCOUNTABILITY for the service here. They are greedy and I believe they forgot to replace screws which accounted for the AC damage. My 2^nd opinion told me the only way the plate could have lost screws is if they were not tighten properly or if they were just not put in at all.
The only thing the Sales Manager Neil had to offer me was that «everyone loves Vince, I can’t see how you could have a problem.» REALLY?

Overall bad experience. Salesperson couldn’t tell me how many CD’s the changer had (6) or even the warranty (3 year/36,000 miles) — I couldn’t even tell you his name because the sales managers had to step in. Even the managers weren’t helpful, refusing to give me the VIN for an insurance quote because they were waiting to see if I would qualify for VW financing (I was shopping already pre-​approved through my bank, but wanted to take advantage of their college promo). If it wasn’t for getting the price I wanted, I would’ve easily went to another VW dealer.

This review is only about the service/​parts center:
I feel like I’m on a first name basis with these guys now. My 2006 beetle randomly started to shut off completely while I’d be slowing to a stop at an intersection. They were so helpful throughout this stressful period… I’d get daily calls about the status, and even though I didn’t understand anything they were telling me (I know nothing about cars) I could tell they knew what they were talking about; they put me at ease and I trusted them. Ran some tests. did multiple test drives… didn’t rush the process and have me pick it up the next day. They would have specialists looking at it to make sure it was safe before I took it home. They also gave me a loaner to drive while my car was in the shop. Didn’t matter how long my car took to get fixed; I could keep the loaner for as long as it took, at no extra cost to me.
When I got it back the first time and it started acting up again. I called again and they had me bring it in first thing the next day. I could drop it off at any time, pick it up at any time. they really worked with me and were flexible to my schedule.