Pep Boys Auto Service & Tire

This place is alright if you need to have some work done or pick up a turn signal bulb or something along those lines but they do not sell car parts to the public so that is more than a little annoying. They are helpful when running the scan tool on your car if your check engine light is on at least you can diagnose the issue yourself if you have a little know how.

Service is always prompt, staff are polite and helpful. A regular customer in a smaller Pep Boys location!

I just went there today to get an emergency oil change. I was coming home from work and a very nice man helped me at first but then his manager, (pretty boy) Calvin, I think his name was very rude. And tried telling me on multiple occasions what is wrong with my vehicle and what I need done today!!! After I denied twice that I didn’t need any other additional services he replied «Good Luck with that» and deemed my car «unsafe» to drive in a very condescending matter. I’m not coming back to any Pep Boys establishment in this country and will stick to my local mom and pop shops as I always have done. And good luck to that girl Jess that works there I don’t know how she deals with that man.

This Pep Boys and the manager, Calvin, refused to honor the price I had been quoted online for two front brakes under the «Pep Boys Basic Brake Service Package, ProStop Package.» After waiting two and a half hours for this work to be completed, which in my opinion is ridiculously long, the price was more than $ 100 more than what I had signed up for online. We argued for 20 minutes about the price, Calvin saying that the package I had received is exactly what I signed up for, and telling me that I should have gotten the price in the email confirmation. Then when I showed him that there was no price in the email confirmation, he checked the website and said that all I needed to do was mail in the rebate. Frustrated, I went home and looked online for the rebate. I live chatted a Pep Boy representative, who told me that I would need to contact the local store to get the price I had originally been quoted. With the help of the agent, I realized that Calvin had upgraded me from the basic «ProStop» brake pads to the «ProStop Ceramic» brake pads (so the least expensive option to the most expensive option) without ever asking me – when Calvin and I reviewed my invoice onscreen it was not visible and he never once mentioned that he had used ceramic brake pads. It was only when I received my printed receipt and looked at it a few hours later that I realized he had upgraded me without my authorization.
I have never in my life been treated so poorly by a car care station. I am a single woman and have always handled my own car care; Calvin and this Pep Boys location really reinforced my father’s warning that some mechanics will try to take female customers to the cleaners. There were a few other inconsistencies with my experience today (recommendation to have brake fluid flushed «because it’s good to do every so often,» but for no pressing reason with my brakes; also recommendation to have my tires aligned even though I literally just had them aligned last week). I’m kicking myself for trying to get the best deal on brakes instead of going to a more trusted mechanic who quoted me a higher price but would have treated me fairly.
I’m lodging a complaint with the corporate Pep Boys office but felt so disgusted by my treatment today that I wanted to share this review as soon as possible.

Nice guys, but lousy turn around. Brought the car in late Saturday with a leaking tire. Not expecting anything that night, it turns out we needed 2 new tires — great for them. Didn’t really expect it done Saturday night, but they promised it’d be done first thing Sunday morning. Closing in on 4:00 & still waiting.
As a follow-​up, my wife told me that when she picked up the car, the guys were very apologetic, and made an appreciated accomodation.

I am writing an update since Pep boys did reach out to me to try and make things right. The regional manager as well as the local store manager called me to apologize for what happened with what was supposed to be a simple and quick car battery change. To their credit, they accepted their mistake and offered a full refund. I am told that they spoke to the mechanic involved and reassured me that this type of thing would not happen again. Even though what happened still leaves a bitter taste, I do appreciate businesses that are able to learn from their mistake and make an effort to resolve the problem and improve.

I had a great experience at Pep Boys last Sunday. I needed to get 4 new tires quickly and with little advance planning. I called the shop about 1:15 to see if they could pull this off. They told me to come at 2:45 — they’d get the specialty tires I needed and finish the job in 90 minutes.
Amazingly, I got there late and they finished early — 55 minutes for four tires, plus an alignment. In addition, the personal service and attitude was fabulous. I don’t think I’ve had 3 better customer transactions in the last year. I wish every business was run this way.

I called Pep Boys in Ardmore on a Monday for a Friday appointment for an oil change and inspection. They took my appointment and told me that their mechanic is part time and he comes in at 10, if I come in at 10 there would be only 1 car ahead of me and I will be out within 2 hours. I came in around 9:45 and they had no records of my appointment, but they could do it within 2 hours. I told them to call me if there was a problem otherwise I would be back in 2 hours. I came back 2 hours later and my car was still where I left it. I asked about the status and was told they were swamped and hadn’t even started on my car! I said okay but I asked you to call me if you couldn’t do it. He brought out his manager who asked me to explain everything I have just said. He said well I can get you the car by the end of the day (5pm it was now noon.) or I could make another appointment. I asked why would I make another appointment if you can’t honor this one? They had 3 bays and only 4 cars including mine to do anything to and everyone seemed stressed out.(This is not a typical Pep Boys it is a former independent gas station/​repair shop with no waiting room and C-​Store.) I ended up taking my stuff driving to Firestone up the road, the lot was packed and I figured I was out of luck for the day, however they said they could do it and need 1.5 hours. Well they were done in an hour and a pleasure to deal with. Moral of the story, if you are going to use a quick lube mechanic, you have a lot of options in the neighborhood don’t waste your time with this Pep Boys, this one is a joke.

They wouldn’t change my oil because the computer said the recommended oil was a full synthetic. My car manufacturer recommends a synthetic blend, and it’s not required if you change your oil, every 3 – 5,000 miles, which I do. Oil cost alone was going to be $ 85, which is absurd. Pep Boys, out of touch.