Bluemercury

Incredible customer service and the staff is extremely knowledgeable on the wide array of products. I felt as if the sales accociate gave me the best products based upon what my skin needed. I also learned some great makeup techniques that I am very excited to master. Overall, a beautiful boutique that has high end skincare and makeup amongst other fun products such as candles and perfumes. This will be the only place I buy my skin care and makeup, and mostly due to the fabulous staff.

First of all I love the town of Ardmore, PA. I adore supporting the local businesses as well as the very proficient and welcoming staff at Blue Mercury. I had one of the best brow shaping sessions there in addition to having many of my questions answered by very informed staff, I think her name was Jill. Blue Mercury and the staff in Ardmore gives their clients the type of one on one attention that is so lacking in todays culture. Its like having a private trainer at a gym but for your skin ! I love their line of products and will absolutely return.

Went in today for some questions regarding shampoo. The lovely sales lady was helpful about what to get. She also was considerate of knowing I was not looking for anything else. I really appreciated her assistance and samples! Now I have to go back cause I love a new product!

Love their lipstick choices and the fact that it’s always crowded when I go. This place also gives the best samples. They have NARs, Bobbi brown & Chanel.

I was in need of some Kiehls products and live pretty far from any where that sells these products. I was in Suburban Square and decided to stop in. The sales girl was very sweet and didn’t try to push me into buying anything other than what I came in for. Grand slam on the samples they gave me. The girl was also sweet to my daughter and offered her a lollipop. Next time I’m in the area I’d be apt to stop in again.

I have been there 3 times and have found staff curt and aloof. I am done with this store.

They got rid of the nasty lady whom I wrote about. Lets hope this means the service gets better like the old days. Good choice BM!

Was in town visiting my mom, decided to pop in. I usually go to sephora for items I like to buy — but I wanted some Jo Malone, which sephora does not carry but BMercury does. Met a man named Glenn. What a nice man. Was honest and helpful. He helped me pick out a few products and gave me some samples. His recommendations were spot on and he was so kind. That is the kind of stuff I need when I am looking for a few new products to spruce up my routine. I can understand that people prefer places with a club or rewards program — but I really had a nice experience and I like their products. I would suggest giving it a shot.
PROS:
— Customer service
— Parking is easy
— Selection is good
— Products are not pushed on you
— Glenn!
CONS:
— Not sure the prices are competitive with Sephora
— There is a step to go down in the front that is hard to go down if you have a baby, stroller or wheelchair — this isn’t super user friendly
— Candles are $ 40 + dollars. I just have to ask: WHY? lol.

Not worth getting anything here that you can’t find elsewhere, including other blue Mercury locations.

*** Visit midweek, January 15 ish 2015. ***
I can honestly say I did not experience any of the negativity that was stated in previous reviews. In fact I was a «walk in» and when I inquired I was very professionally scheduled for the next opening that day, 1.5 hours later. There is plenty in Suburban Square to do for that time so I was excited of they accommodating me.
When I arrived for my appointment I was nicely greeted. Additionally 2 other staff asked if I was being helped.
Services: Eyebrow tinting AND Eyelash tinting.
I was extremely happy with how she shaped and tinted my brows. Even happier was I in the eyelash tint which made me discover I still had lashes left and when tinted they seemed longer. Both services which totaled I believe, $ 60 were a phenomenal value.
Not only did they open up my face as bright and more youthful as reported by many people, but they also lasted over 2 months. It was nice to wake up daily and not have to «put on my face» before I had my coffee. I looked that good! And my daily makeup routine was much shorter and easier. From the ease of this visit and my happiness with the services I have decided to make these cost effective services a routine,

I visited this store this past weekend since I was in the area and needed a particular product. I had originally looked up the product online and according to the website it was a brand they carried. When I got to the store I showed the people exactly what I was looking for since I had my old product with me but the sales people quickly told me they didn’t have what I was looking for which was a clay treatment mask. So I asked if they had something similar from a different brand, rather than showing me other treatment masks they brought me to a lovely display of cleansers. I asked the gentleman helping me if they were masks and he dodged the question and insisted I get the facial cleanser and cleansing pads. To appease him I said fine i’ll just get the cleanser but no he wouldn’t drop the cleansing pads so I left with them as well.
But I will be returning everything I purchased to the Blue Mercury in Center City.
The staff is extremely pushy and try’s to sell you products you don’t want, I regret not walking out rather than wasting my time with returns.

I went here today for the first time and I interacted with three different employees. All of whom were very accommodating!
Not quite sure where all these negative reviews are coming from. Must’ve been on a bad day!
I would ignore the reviews and go check the place out yourself.

Went today and got really great service. The Trish McEvoy rep was really great. She took lots of time with me and was really sweet. Glad to see the reviews from a few years ago were incorrect

Overpriced, staff moderately helpful. They have random things that are hard to find but nothing you really need.

I have been frequenting this Bluemercury for several years for brow waxes, bikini waxes and general makeup purchases.
I am only knocking off one star because the wait for a wax is sometimes a little bit too much when they’re very busy.
I have never had anything except a positive experience at this store. I’m a regular, and they have always been very friendly and helpful. Every time I go, I’ve always gotten hooked up with large amounts of free samples, even men’s products when I mention my husband.
I recently had my makeup done (gratis) for a Trish McEvoy event and although the rep didn’t represent the store, she was sweet as could be and the staff were great as well.
The prices are high, but it seems in alignment with the higher-​end brands they’re selling. I will never go anywhere else for a brow wax as they’re consistently the best and never irritate my super sensitive skin unlike prior waxing experiences elsewhere.

Went in looking for a good place to get a bikini wax done. While it was done pretty quickly and not too painfully, I got home only to notice that there were many spots that had been missed. If I’m going to be paying about $ 55/​$ 60 to get waxed, I would like the job to be done quite a bit more thoroughly.

My 16 yo daughter and I have gone in there together and separately. Simply out of protest, we have not purchased anything. The staff ignores you and, when you dare to ask a question, they are down right nasty **and** misleading. They will insist that a product does not have ingredients that are clearly list on the label. And they will swear up and down that a lipstick /​foundation/​blush color is *perfect* when it’s obviously hideous. Dare to disagree? Yikes! Be prepared for an audible sigh and eye roll.
When when we pass by – or even view – the store, we shake our heads and wonder why Blue Mercury is still in business.
I know this is for the Ardmore store, but the one in the city by Rittenhouse is just as awful. Hooray for Sephora and KoP department store cosmetic counters. (Though Neimans’ service can be hit or miss.)
Would give it zero stars.

Love the products & store set-​up, but the sales people are consistently rude. Dropped in last summer & asked about a few products recently mentioned in theWall Street Journal style section — was treated to gratuitous political comments by salesperson as to why she didn’t read that paper. (No interest at all that it could be a source of customers searching out their recommendations.)
Today I went in with a long list of items I needed. I was greeted, to my shock, by one of the salespeople, and I said I would get back to her after a couple of minutes to browse. I found her a few minutes later & named two of the items on my list & said I had a couple of questions. She told me she would get the items, then disappeared. After a few minutes, I looked for her & she was on the phone taking appointments. I stood waiting for about 10 minutes (by one of the products I had questions about). Other salespeople were there, chatting, no one offering to step in to help me. She continued on the phone, so I decided she was wasting my time & left. As I passed by the door I said «See you!» to the two salespeople standing there discussing vacations. They looked at me, so I said «I thought I was being helped but I’ve been waiting & waiting, so I’m done.» No offers to help, just looks.
Drove to King of Prussia to Sephora. They had everything I needed, plus friendly helpful service. I will no longer waste my time or money at Blue Mercury.;

I attended a special event they had here Wednesday night. They had tons of new products to test out as well as make-​up artists on site to test out the make-​up lines they carry in store (Laura mercer, Nars, Bobbi Brown).
The women I spoke with were knowledgeable which are why they get 4 stars. However, for women that claim to use all the face creams and whatnot, most of them don’t look very young. Just sayin’, not the best advertising.

I, myself, am a Sephora girl, but this is a nice place to go grab some good quality make-​up if you’re in the area (which I am). I would bet it’s hard for them to compete with online stores, and Sephora, but Suburban Square is generally a good shopping area for a quick gift, or a «Well, I’m at Starbucks and might as well pop in» place.
I am not a super fan of the place because they do have a very elitest type attitude. I have looked confused, in need of help, and with money to burn, and no ones come up to me. I would think it would be easy to sell there being that there are so many women desperate for guidance with application, make-​up trends, skin tone/​make-​up matching, whatever… I can imagine they have a lot of missed opportunities.