Apple Store

Worst service ever. I remember I came to this store awhile ago for a Genius Bar appointment and I will never forget how embarrass I felt from one of the Genius Bar members. He denied me service and shouted my phones where fake just by one second of looking at it. Anyways I left to another Apple Store and they service and fix my phones right away. This store I wouldn’t recommend it for anybody if your apple product breaks or fails

I always buy apple and always get great service; I had never been to this apple store but tonight when I visited with a small issue, the store manager was short, rude, and not helpful. I hope it’s not a trend but thought I would post in case it turned out to be.

I have a problem with my apple TV remote. It doesn’t work at all. Changed the battery and nothing. I called apple support, they gave me a case number and said I could go to an apple store and swap my broken remote for a replacement. I went to the store in Ardmore, was greeted by an older gentlemen who was very nice but not very knowledgeable. He directed me to a «genius». The «genius» said I had to make an appointment and the wait would be over an hour. There were probably more apple employees in the store than customers. No less than six workers just standing around talking to each other. How can it take an hour for a simple replacement that was already diagnosed on the phone?
The attitude by the employees is unbearable. We all know apple products are great but most of the employees at this place think they are Steve Jobs and it should be an honor for the customer to simply be in their presence. They give the attitude that you are a lowly subject and that owning one of their products should be considered a gift from the tech gods that you are not worthy of receiving.

was in here yesterday 4 a routine repair of our Macbook Pro.
We are an Apple family. we have like 3 macbooks, 4 iphones 2 imacs & 2 ipads spread over 2 parents & 3 kids. the genius bar & apple care is critical to us.
in general, this store at suburban station, located in a spot where basically i grew up, is convenient. its next to Govberg’s and there is plenty of parking, and if you have to wait, there is a Starbucks next door.
Ive been in for repairs before. I have an engineering degree from Penn and have a lot of computer background going back to the 1960s, tho im mainly biotech. ive been thru every iteration of apple since the 1980s.
Ive been up there recently to have our IPad replaced twice – it went dead twice out of the box and had to be replaced. no reason was given.
Our macbook went dead after an update to the latest operating software.
After only 3 minutes, a kid came out and refused to honor the warranty, claiming «a screw was loose on the circuit board».
All that had occurred was that 3 months prior, MicroCenter had upgraded the Macbook from 4GB RAM to 16GB RAM. the computer was working fine. it just needed repair.
«So you are refusing to repair this?»
«Yes»
“is there some written policy you are relying on in doing so? I should point out here that in addition to being trained as an engineer, i have legal and patent training. And a lot of my friends are class action plaintiffs attys”
«No, i dont have any paper. There is a screw missing that a robot in Asia puts on the circuit board.»
By this time, I knew there was a screw loose, but it was probably in this genius bar guy’s head and not in the computer, to put it politely. He had a very bad case of Asperger’s. No ability to communicate.
I hung around with a very hip sales guy to look at new models. He’d played hoops and we talked ball, Iverson, Compton, Rap, Philly, the usual. I got prices and models, his card, and was happy with him, but i had to go to Microcenter.
When i went there, they took the macbook in for repair, no problem. And, the same computers at the Apple Store, they have at Microcenter with more storage, faster processors, better video cards, and better & larger screens, for a thousand bucks less, and their protection plans are cheaper than apple care.
And, i found a huge nifty 4K TV for a ridiculous price. I bought it on the spot.
I must have a screw loose somewhere.

I took my year-​old MacBook here because it was having trouble booting. An employee opened it up, and within seconds said the entire laptop was shot, and I would need to buy a new laptop. He claimed water damage. As this was quite disheartening, I brought the laptop to Micro Center in St. Davids. Here, they opened up the laptop and actually took time to diagnose the issue. $ 100 later I had a working laptop.
Moral of the story is the employees at Apple either have no idea what they are doing, want you to make additional (and more expensive) purchases instead of fixing products, or some combination of both. Either way, before you commit to anything they suggest, try going to another store like Micro Center for a second opinion.

I’ll preface this by saying I’m not an Apple lover. I do have an ipod and use it regularly. In the store at the moment and the 30minute wait is now 1hour 10min. There are 15 people with tshirts and useless walkie-​talkies, but only one person can help. The air of superiority in this place is choking me. Their goal of making you feel like they are the most important thing in your life isn’t working on me… just replace my ipod so I can breathe.

I came here to check out a new iMac. I stood at their nicer models checking them out for at least 30 minutes. At the same time several apple employees walked past and didn’t even ask if I was being helped. One even picked up a piece of paper on the ground near me asked if it was mine then walked away. It was an entirely frustrating experience. I wouldn’t have written this review but it’s happened multiple times that I’ve been here. I would suggest just going online or finding a certified apple seller as they seem more interested to help and answer questions. 2 stars only because it’s nice to see the products in person and the employees seem to keep the store clean ;).

I came here last night to get my cracked iPhone screen repaired. It took an hour, and cost $ 115.00. Technically, it was all A-​OK. However, I wish I could say that the staff was nice, but they weren’t. Everyone seemed to be preoccupied with talking to each other, and didn’t seem to care about greeting people as they entered. I just felt like there was a lot snobby attitudes here, which didn’t sit well with me.
I guess when there are only like 3 Apple stores within driving distance, beggars can’t be choosers.

Someone sent a note saying that I should give the store at least two stars. I would except when I went the king of prussia location, they were able to fix my computer and I paid $ 7. I got comp’ed due to the manufacturers defect. So sorry sir. Sticking with my guns here. The apple store in Ardmore suburban square sucks

Best products ever… just adore Apple products. Extremely indifferent
customer service. The employees favor socializing over helping customers.
Cool treatment. No hunger to sell products.

It’s a terrible and unskillful store. When I come to there for repairing my computer, I told them that I didn’t do any back ups and I need my information back. They just didn’t listen to me. When I come back to pick up. They just told me that I can’t get anything back. I have to contact Apple center. It’s ridiculous. I tried so many ways to get them back. I was always told that they can do nothing about it. They made me lose a lot of important things in my life. That’s horrible!

Been in the store plenty of times. Awesome service! Came in today with an issue with my iPhone 6, they were very helpful, and gave me a replacement with no problem. Very impressed with the Apple Store at Suburban Square!

Never had an issue with this location. Staff is always friendly and helpful and I’ve never left the store dissatisfied. They just need to make more of their employees available to be ‘cashiers’. If you’re there to just buy something simple like a phone case, you might have to wait a few minutes for someone to ring you up even if there are a lot of other employees standing around not doing much at the moment.

Nice folks here and a good and easy repair, but still covered by my APpleCare. A bit of a mix-​up upon pick up with no compensation. They replaced a hard drive and I wish they had reminded me BEFORE I left the store that I would need to have or purchase another version of Microsoft Office. It all worked out in the end.

Best customer service in the game. I own almost every product they sell and this is the best quality you can get. I’m also an android guy (Samsung) so don’t call me a fanboy or biased.
Don’t give this place a bad rating bc it’s so crowded. That’s not their fault lol

Very strange day for me at the Apple store.
I did some research on the company web site and talked to my daughter about what computer we needed. We decided what we wanted. My goal was to walk in and pick up a computer quickly.
Unfortunately I stopped by the greeter. I usually do not because I often see a rep I know or I walk to the back of the store where there are always people ready to help.
The greeter said I needed to wait about 15 mins. to talk to a laptop specialist. All well and good. I told her I knew what I wanted and just needed to have someone get it from the back — No time for a 15 min wait.
She said there was nothing she should do — in a more grumpy way than I would expect — and I said I would need to go then. If I wanted a computer I had to wait 15 mins said the greeter — again.
I left the store as did at least one other customer who also knew what he wanted.
After checking with my wife to see if I had 15 mins to stand around to tell them what computer I wanted I decided to give the whole buying a computer thing another try.
The greeter was arguing with yet another customer — she did not seem to care about all of the data on his phone being lost. I decided I would try to spare myself the greeter experience and I walked to the back of the store to someone who looked to be free and a bit more friendly.
I asked for a Macbook Air and he was able to get it for me in two mins. While I was paying the greeter tried to stop the helpful employee from making the sale because others were standing in the corner she was telling them rather than being where the employees were available to help people.
I am beginning to think the magic is gone with Apple. Hopefully they get their act together again. The computer I bought was at least my tenth Mac and I really like their products.

My last visit was with my mom. She was having problems with her iPad. It keeps freezing and restarting it didnt work. It’s been replaced twice so far and she was getting really frustrated. Anyway, I was able to make an appointment at the Genius Bar the morning of and was promptly greeted when we entered the store… I’ve noticed this change in policy and its really useful. Anyway, the person who greeted us, Dan noticed that the Genius Bar was very busy and so he took care of the problem himself… He realized that the iPad kept freezing because the iPad was never backed up!!! Not sure how that happened, but he did it manually and all was good afterwards… Hope this lasts! Thanks Dan!
It was a fun outing. I’ve been surprised how apple products have become so affordable — iPhones, iPads, ipad minis, the laptops and desktops, etc. And I love that they sell Bose and Jawbone speakers. And really cool beats headphones by Dr Dre. I also learned about Mac Sensei. Apparently, there is reason to go outside of the apple store for apple help. If you need to put information from you Mac onto an external hard drive, apple can’t legally do that for you, but places like Mac Sensei can and will. There are a lot of things the Genius Bar is not allowed to do, so if they tell you that it’s possible to do what you need but they aren’t allowed to, go to Mac Sensei!

I made a big mistake by thinking that the people at this store knew what they were doing. I attempted to use the «in-​store pickup» when recently replacing my wifes iPhone. I figured I could order it, pay for it, and quickly pick it up on my way home from work. Turns out the entire system is flawed and the employees at this store were so confused by the process that they didn’t even attempt to assist.
When I arrived to pick up the phone they told me that the order had not been processed yet and that I needed to wait for a confirmation email before even coming to the store. I never received a confirmation email and waited 2hrs before heading to the store. The idiot at the store said the hold up must be on the apple system and to come back tomorrow. Wait??? What? I did in-​store pickup because it was supposed to be quick and painless. Turns out I could have just walked in and bought a phone off the shelf and it would have been much quicker.
Eventually I called Apple and they told me the hold up was at the store. That someone needed to click a button on their computer system that confirmed they had the phone in stock, which they did have in stock. So after 5hrs of headaches it came down to the fact that not a single employee at this place was tech savy enough to click a button.
I’ll never buy anything from this store again. Management made one attempt to reach out to me to discuss my issue. When I returned their call I got another idiot person at this store who said they couldn’t find the manager that called me and they were unsure if he would even be in. They didn’t even ask if I wanted to leave a message.
I’ll stick to the Apple store at the King of Prussia mall if I decide to ever purchase from apple again. The one in Ardmore is full of clowns and not even real nerds. Real nerds would have helped me.
Avoid this place.

I have drunk of the iKool-aid…I am now an Apple iZombie… must…fiddle…aimlessly…with iPhone…

Oh I loooooooooove this Apple store. After my MacBook started coughing and going catatonic on me, I realized it was still under the extended warranty and beat feet to the closest Apple store where I had made an appointment at the Genius Bar. Antonio rocks. He totally cleaned up my system and hard drive and the machine started humming again. Still, he recommended upgraded RAM and even gave me the best place to get it done.
Besides, the place is awesome. Shiny new Apple products everywhere. And unbeatable location in Ardmoe