Firestone Complete Auto Care

Scheduled an appointment online but when i got there they said their online scheduler doesn’t work. So I would have to wait. They told me could I leave the car. It’s Sunday there’s nowhere else to go. Crummy customer service. Go somewhere else.

Get ready for the upsell, took car in to have a tire patched and next thing you know, they are trying to aggressively sell us $ 180 racing tires for a honda sedan! Don’t forget the lifetime alignment for an extra $ 60, plus twenty other things. My girlfriend still paid $ 350 for what should of been a $ 25 patch job, but at least it wasn’t the $ 550 she was about to drop! Proceed with caution here and get ready for a ride! VERY aggressive sales tactics!

Appreciate their assistance with purchasing tires for our daughter’s car. She’s in college and needed new tires. Convenient to our home and they also have a location near her school for future automotive needs. Look forward to working with them in the future.

I usually don’t write reviews but think these guys deserve it. This is the best group of mechanics that I have encountered in 40 years of having my cars repaired from Pennsylvania to North Carolina. They are honest, on the spot about what needs to be done, polite, cheerful and I know I can trust the work. My husband feels the same.

LOVE this place. Would not go anywhere else. Customer service is excellent! Thanks for taking such great care of all our vehicles… and me & my mutt :)

I’ll start off with the positives. They are friendly and attentive. You don’t have to wait forever to be attended to. There’s always a guy at the front desk. We took our car to them to fix a vacuum leak and they were able to determine the source of the leak and fix it. They also communicate well with you and call you to make sure you know what’s going on with the repairs, what parts are needed, and what fees they would charge before doing the work.
They also warranty their service, which gave me a huge piece of mind. I took my car back to them almost a year later because I thought the vacuum leak issue had reappeared, and they took a look at it for free, no questions asked.
Now to the negatives. As typical of these chains, they up-​sell you on everything they can. They recommended us a tune-​up in the process and even started recommending tires. The tune-​up I was willing to go for since our vehicle had not had one in a while, but the tires I firmly rejected because there was plenty of tread left. Although to their credit, they weren’t as pushy as I’ve experienced with other chain places.
Overall, if I had serious car issues that I could not fix myself, I’d go back to these guys. I felt confident in their expertise and they got the work done in a timely manner, while being professional about it.

I’ve had bad experiences with chains before but the staff at this particular Firestone are on top of things. Basic maintenance and minor engine/​suspension repairs, as well as tire services that are warrantied so you are covered even if you aren’t local.