Bell Biltmore Park Apartments

STAY AWAY. We had a deposit on a nearby townhome apartment which was 300 sf larger for $ 300 less. Had a much better gym as well. At the last minute we decided to come here instead and thought/​hoped it would be worth the money. Our apartment smells like a zoo from the last tenants’ animals. We cannot even use 1 linen closet (she had a litter box in there I think?) Porch is sticky and covered in animal urine– our first purchase in our new apartment was outdoor carpeting to cover the porch– not what you hope for your new place… Then the ants came, for a couple of months. Then the roaches came. I kid you not. We just got rid of them after seeing the first one in August. They were out in broad daylight, on the stove, in the cabinets, on the floor. The toilets constantly stop up (it is just my husband and myself) and the hot tub is often «closed for repairs» without notice. In fact I went up there 2 hours ago on my lunch break, in my towel, bathing suit and flips flops, locked and closed. AGAIN. Oh, and the same sand/​dirt is still on the bottom that was here before I moved in 8 months ago. Also, our friends have the same floor plan as we do– they pay almost $ 200 LESS PER MONTH b/​c they rented in Feb. and we rented in June, so they are always playing with the pricing. This winter we had a roof leak due to snow. They fixed the roof but not the water stained cracked ceiling in my living room. Still unfixed (though honestly the maint. guys here are usually great). ‘Nuff said? All true. Many other options around with much better pricing and service. Our apt. is dated, esp. the bathrooms, we are Ok with that, but the cabinetry is very shoddy. (See pix posted by other reviewer.) There are no ceiling lights in the bedrooms so you must install one yourself or have lamps, which just boggles my mind. The upside, the grounds are nice and you can walk to Biltmore Town Square shops and restaurants. The tenant turnover rate here is very high so if you do rent here don’t let them push you into anything… what you want will be available very soon so just wait for it and try to see inside of your actual unit before renting it. They try to get you to sign with the unit unseen, and we did since we lived out of state then. We loved the built in wall unit that comes with the apartments here and we planned our layout around it… we got here and we don’t even have one. We are overall extremely disappointed and can’t wait to move out which is sad b/​c this place COULD be great if they cared to be.

This place is not at all a luxury apartment. It’s more like a dog kennel. They actually allow 3 dogs in an apartment and we are stuck on a floor with 2 units matching this description. The dogs bark all day long and it smells like poo or cigarettes when you open your windows. The lawn maintenance is overkill and you wake up every other week to the sounds of mowers and leaf blowers for about 4 – 6 hours of the day. The carpet is thin and dirty, the faucets are all broken, the vents hang from the ceilings. They actually charge you for trash service even though YOU have to drive your trash to the front of the community. The sales team at the office is just that, a sales team. They will get you in the door with empty promises and then not deliver on them. When we moved in we did not get the storage unit we were promised 6 weeks earlier, and this was the main reason we chose this place, because we needed on site storage. Instead we had to waste memorial day weekend finding a rental, renting a van and then moving out the stuff we had just moved in temporarily because we had no where else to put it. Also, upon move in the air conditioner was broken and it took 4 days to replace it. This was a huge hassle because we were still trying to move our stuff in and instead had men walking through our apartment (making the carpets even worse) for 4 days and it pushed back our move-​in plans a whole week. I regret moving here and still feeling completely taken for spending $ 1300 a month on an apartment which is worth about $ 900 a month. Every day I wake up to loud neighbors stomping around and yelling at their dogs and I’m over it!

My husband and I are looking to relocate to Asheville, NC. We are looking for «luxury apartment» living, as a renter. We looked at about 9 different Communities. Obviously the reasoning for picking a location is based on individual needs and wants — but the Bell Biltmore Park Apartments fitted our needs. Susan Smallwood is the leasing agent, and she is phenomenal — she was informative, professional, was personable and all round a great help in answering our many questions, as well as providing additional insight. There was a long queue of people waiting to see apartments, but you would not have known, she spent the time with us without rushing us — and made us feel very comfortable. Customer service by itself gets 5 stars!!!
The complex in itself is very pretty and feels like a Community versus an apartment complex — it is a hard choice for us as we are looking between Bell Biltmore Park and another place (purely based or our families needs). It has all the needed amenities — dog park, garage (for additional cost), storage (for additional cost), grill area, pool, and extremely GREAT is the walking trail right there — you are a hop, skip and a jump away from the Biltmore Town Square which has movies, shops, food and the YMCA (which looks great, but have not seen properly yet).
The reason for the 4 stars is that although in the process of upgrading the apartments, the ones that are not are a little dated, and for lack of better terms, look a little dated and well lived in. That said, it seems the intent is as people move out, they complete the upgrade prior to new tenants moving in — so that is a bonus!!!
Again, great place, and the few people we passed around the Community were friendly, but not in the «Stepford Wifes» kind of way. Everyone looked happy.