Bath Fitter

The worst company I have ever dealt with. We hired them to install a custom molded overlay to cover our existing bathtub and surround. They did not install what they said they would. The salesmen said it would be custom molded and overlaid on our existing tub and surround, even after coming back to measure a second time he reassured us that the overlay would fit perfectly. After that, we did not here from them for some time. After calling them weeks later, they would not tell us when the work would be started. They did not tell us about any changes to the estimate nor did we agree to any changes to the estimate. Then early one morning with no warning, or any kind of contact. They showed up at our door. After I left for work they completely removing the tub and surround. Instead of a custom molded overlay we received a smaller bath tub with a ¾ inch crack between the tub and our brand new floor. A miss matched curtain rod that was installed crooked, and a corner shelf the was caulked on to the surround. We called multiple times to complain. They keep telling us a manager will call us, but know one ever does. I guess they think if they ignore use we will go away. Our next step is to complain to the Better Business Bureau. We have never been treated so poorly by a business. Save your time and money. Do not use bath fitters
bath fitter, Arden is owned by ALM Investments LLC