Sleep Number

I like my sleep number bed, I however do not like all the problems that comes with an air mattress that is also with an adjustable base.
i got mine bed in 2007 or so and I was told that a replacement remote would cost $ 20 and that I could get it from a store. well, my remote broke so I called a store. the guy I spoke to told me to call Corporate.
I .had no choice but to replace my remote. I called hoping that someone would help me right away smh. I was on hold for 30 mins or so .
I feel like I could get a live person from the DMV even faster. I used to work in retail so I already know this technic. put them on hold so the customer thinks that the product is so amazing that we must get this product. anyways, my replacement remote costed in total of $ 54. the person I spoke to sound drunk and I wasn’t sure I would even get my remote but I did a week later.
my replacement remote had no instructions so I called corporate again. I was on hold for 45 mins at 9am wtf. when I finally got a live person but her computer wasn’t even working. omg she kept asking me to look under my bed for the serial number. I couldn’t find it. I was then told that I would be transfer to another department.
the next guy I spoke to ask again for the serial number which I just could find. after trying for 15mins he said oh I don’t need it anymore after all that wasted time he helped me reprogram my remote in 2 mins.
I do not recommend a sleep number bed. it’s too stressful to take care of a mattress.
btw, the website is no help just like each customer service phone line.
I rambled like an idiots and I know there are bad grammar and punctuation but I’m so pissed off at sleep number. my bed cost over $ 5000 and I get BS from these assholes.

Came here to make an exchange and the overall experience was good. Everyone was helpful and I got what I needed.

I wish I could give zero stars.
My significant other and I came in hoping to buy a mattress. We were extremely excited when we walked into the store. We came in on a Thursday evening and there was only one worker there. She was helping out another customer when we walked in, so we were patient and walked around the store trying out the beds on our own. We tried out almost every single bed in the store and kept waiting to be helped. Eventually, after waiting around, we decided to walk out.
Here’s why we walked out:
–Never once were we greeted
–Never once were we even ACKNOWLEDGED for being there
–While we were walking around, we even crossed paths with the worker (she was about 2 feet in front of us) but didn’t even look at us
–We understood that you were helping out another consumer. At least say hi and that you’ll be with us later. Do not completely ignore us.
–We overheard her tone of voice when she was helping out the customer and she was extremely unenthused and seemed like she hated her job
–We all know sales people have it tough but if you’re going to have that type of attitude why are you in sales in the first place?
–Needless to say, we didn’t want to put up with such terrible service and walked out
Sleep Number, the terrible service alone was enough to lose our business. Hire better workers to represent your brand. We’ll be going elsewhere.

Sales people are only there to make a sale. They won’t tell you about discounts, offers, and price guarantee.
There’s a healthcare discount for certain medical professionals.
There’s a $ 50 discount card if you sign up on their website to get a coupon and free brochure.
There’s a 30 day price guarantee if the price drops, you can call customer service to get the difference back.
Check out Consumer’s Reports that says the c2 is all you need. The c4, i Series, p Series, and m Series are all based on the same air chamber, the c2. The only difference is the thickness of the top padding, depending on whether you get the flex option. The x Series adds voice control.

I gave this store a 4 star only because of the service Jenny gave us. We bought a pillow and she was knowledgeable and courteous. Her after sales service to was fabulous

I had a Select Comfort bed bought from this location. Once in 1999 and 2006. Although my review is not based on this store, it’s about the quality and comfort of the bed. The beds were purchased at this store in Arcadia. The bed was comfortable at first… the first 3 months. The older bed was a basic model. The air chamber leaked out twice. The 20 year warranty does not cover that in full. The newer bed was the adjustable head type. That had issues with unevenness and the air chamber leaked twice. They don’t let you transfer the warranty the bed even though my mom gave it to me. She was irritated that the bed was so uncomfortable and customer service couldn’t help her fix that issue. So they wanted me to pay $ 181+ for the air chamber. I wouldn’t recommend these beds because the air chamber leaks easily (we are not overweight people), the beds are expensive, the warranty does not cover in full, comfortability does not last. I’m sure the 20 year warranty was a gimmick that’s not fully disclosed of its limitations at the time of sale.

Sleep Number will change your life. I can sleep now without waking up to shoulder pain. By the way, my back no longer sounds like a big bowl of rice crispies in the morning. Best mattress I have ever slept on! Get to a sleep number store today and start enjoying the quality sleep you deserve.

******NOT WORTH THE MONEY, TIME OR YOUR ENERGY******
NO DISCLOSURE THAT ONCE THE ADJUSTABLE BASE IS DELIVERED IT IS NON-​REFUNDABLE.
My husband and I bought the i8 queen size bed with the adjustable base less than six months ago and so far it has been the worst sleeping experience we have ever had and waste of money.
The bed we tried at the store is nothing like the bed we received.
We were sold on the bed because we were told that when one person is moving around on their side the person on the other side does not feel it, which is far from the truth, when my husband gets on the bed I feel every motion, it feels almost as bad as a deflated airbed.
Our bed is lopsided and it feels like we are going to fall off the bed.
Also, the bed we purchased was supposed to help with body temperature control and the bed causes for us to feel too warm. I have never perspired so much in my life.
When I called customer service to complain about the bed they informed us that they were going to replace the bladders so that we would not feel the motion as much but that there was still going to be motion felt with the new bladders and that they were not going to charge us for the bladders or having the technicians come out to fix the bed. ??? They were going to charge us to fix this lemon?
They asked for me to check if the material was torn between the base and the bed cover which at that time it didn’t seem to be but apparently it was we just didn’t know where to check.
As for the temperature we purchased the mattress protection cover which is what they said is causing the heat but if we take it off the warranty will be nulled, however, they tried to sell me sheets that were supposed cool the bed down. I informed them I will not be purchasing anything else from them.
The technicians came to change the bladders but did not fix the issue with lopsidedness.
The bed felt somewhat better but within two weeks the bed is lopsided again and even worse this time.
I called customer service yet again only to find that the bed cover between the base is actually torn so here we go again.
Now this time we are being sent another bed cover that my husband and I have to replace because if we want for it to be replaced by sleep number it will cost us $ 160+, which is ridiculous.
I asked to speak with a supervisor and I needed to call back because the customer service person hung up on me.
I had to call back to get a supervisor, Vick, who was not worth speaking to.
A waste of time and energy. Not worth it!!!

I loved my Sleep Number bed. My husband bought 2 separate twin extra long and put the side by side so they can adjust in tilting angles separately. Now its hard for us to go on vacations because I don’t like thinking about having to sleep in another type of bed.

Manager Steve was the man. Had a fantastic experience here. Friendly and knowledgeable service made it a pleasure to come. We have had our bed for almost 10 years and love every minute of it.

My husband convinced me to purchase this bed for our home over a year ago and i can honestly say this is the biggest waste of money EVER. If i could throw this bed out the fuckin window i would. Its common sense that when two people sleep on 2 airmatresses (literally.thats all they are) you roll back and forth… ur back hurts from being stuck in the middle… i could go on. Biggest waste of money ill ever have spent im sure.

this company is a scam. i bought a 5000 cal king mattress a few years ago «so i thought.» now i found out it was the wrong bed.
it was my first cal king mattress so i didn’t realized it was the wrong bed until i bought new furniture. my old furniture did not have a base where the mattress should be so i didn’t notice it was the wrong size.
i purchased a cal king bed set and found out my bed didn’t fit. the delivery man thought i was insane because i showed him my select comfort receipt that states my bed is suppose to be a cal king. i called customer service and spoke to a supervisor named andy b. he told me i should have measured my bed and that there’s nothing he could do because its past the return period. i asked him if he normally measured his mattress and he stated he did. what an a$$. he was condescending and rude. if i never owned a cal king mattress, how can i tell the difference by looking at it. he insisted that i should have known and that it didn’t matter if i had invoices that showed i purchased a cal king mattress.
this company is a joke. i didn’t want them to replace my bed or anything but it would have been nice if they offered to pay for the delivery and restocking fee since i had to exchange the furniture.
overall the bed is ok but the service is horrible. every year there is a slight problem. one of the chambers keeps deflating and the foam becomes distorted.

Don’t listen to their REFERRAL REWARDS. It’s crap. I’ll get into that in a bit.
The beds are great! I have a C-​2 and if you want to save yourself about $ 400 here is my advice. If you don’t care that you can’t actually see what your SLEEP NUMBER IS then you can go with the C-​2. The difference between the C-​2 and the C-​3 is the remote control and the foam they stuff the bed with.
For me personally, once you figure out if you’re comfortable in bed or not, you won’t have to actually adjust the bed anymore (or at least, you shouldn’t have to). So, seeing the number on the remote is not that important. After all are you comfortable or are you not? If you’re not than make it firmer or softer. If you are then you didn’t need to see a number!
What does make a huge difference is a small amount of foam that they place in the beds. You can literally unzip a C-​3 bed and you’ll see the only difference is this tiny foam padding. Guess what?! You can buy it target for $ 20! So you guessed it, that’s exactly what I did! By the way, the reason why I know this is because I bought a C-​2 and a month later I referred my mom who bought a C-​3.
As for the referral program, if your referral lives in the same house as you, it doesn’t count as a referral. My sales rep forgot to inform me of those facts so when I was sitting around waiting for my $ 50 gift certificate, their customer service department happily told me that I had to read the rules and see that because my mom lived in the same house as me, we did not qualify as a referral. When I asked them to explain the logic, no one could explain it to me. I literally had to open a twitter account and spam their wall saying that they ripped me. After about 10 different people kept responding to me that the rules said I didn’t qualify for a referral regardless of what my sales rep said, I threatened them with taking it corporate. That’s when they finally had someone call me and fix the situation. It’s sad! A company that you spend over $ 3000 in their products won’t even give you a $ 50 gift certificate to their stores because apparently one house is equal to one person.
Other than that, I highly recommend the beds! Just go for a C-​2 if you don’t really need to see the NUMBER. It’s a convenience but not a necessity!