Premiere Mobile

I went to première mobile to simply purchase a new phone, but in the end I got much more than expected. Riche, a representative at the store was extremely knowledgeable and seemed extremely passionate to help his customers. If you are looking for great customer service and warm hospitality come here!

11/​24/​2014 Chris helped me out for my phone upgrade to Galaxy Edge on the phone. He ordered it right away since they don’t have it in store. I thought it would take about two weeks to get my new phone. To my surprise, I got my new phone in about three days. I should have give him five stars but he forgot or simply neglect to call me when he received the phone after Thanksgiving day. If I did not check my t-​mobile account, I would not know they got the phone already. It made me upset :(
He helped me out on the screen protector. The staffs in this store are friendly. I will go back to this store for my other phone upgrade for sure.

Saved me money and got me new phones! I worked with Chris and he was able to consolidate our family plan and saved us almost $ 200 a month on our phone bill. Great service and nice employees.

I was told that I had to purchase a phone to active service with T-​mobile.
I wish the person who was helping me had clarify that it’s a store policy, not a t-​mobile policy. Now I have to go through the hassle of returning the phone that I don’t need. I could have just gone down the street to a t-​mobile store and not ordered the phone to begin with. What a pain…

This place is my first choice for mobile related service. love it !

I went to the store on a tuesday afternoon John and Chris was very helpful and friendly.

great service, and friendly people here. the sales are super helpful. Chris is the guy who I asked for. he s very patient and help me to solve my problem. first choice!!!

This place is my first choice for mobile related service. This place is da bomb y’all, no.1 choice when it comes down to cell service. Ps, Chris is the guy to ask for.

Chris helped me with my new phone purchased and solved some other issues I have with my previous carrier. I have always had doubts in TMO’s service but decided to give it a try after talking to Chris.
Not sure about other staffs there but I would rate my experience a 5-​star.

I really like the service here. Riche, Chris are very hospitality. They helped me called the service center many times to waive my delayed fee. And right now we become good friends.
By the way. The mobile case in their shop are better than most others.

Great store. It is not large but the staffs there are great. They were super helpful with their customers. I personally dealt with Riche who took the time to answer all my questions and explained any potential fees and costs I may incur. He gave me time to read all the fine print too and he did not seem rushed. He did not use any pushy sales tactics. He asked if I needed a car charger or case and when I answered no, he simply smiled and said okay and did not proceed with any pushy sales statements. I appreciate that and it just makes the experience less pushy and more comfortable. I think this is a great location.

So good service! so nice guys! If there is a pretty girl working there will be perfect!!!

this store and its reps are a joke! they lie and cheat their customers. they dont give explanations and caused me a $ 300 dollar penalty! do not trust them, go to a reputable tmobile dealer instead! the rep that helped us is Chris Wang, he not only didnt tell us about the trade in time limit, he also didnt tell us that their so called unlimited data is restricted to 1gig of use. then when you call him with problems, he answers with what do you want me to do about it now? how about keeping your word? a good salesman knows how to keep his customers happy for return and recomands others to his service, this guy is just trying to make his one time commission and then blows you off when you have other problems. HORRIBLE customer service!

I went there asking them for T-​mobile plan and either the owner or sales associates being arrogant asked me to check with T-​mobile and call them. I think being a salesperson should entail more in trying to help prospective customers instead of debating with them. I took my business to REAL T-​Mobile shop in Santa Anita Mall instead.

Their sales are very friendly and patient. I got new phone here. They gave me free screen protector and case. There are a lot of good looking phone cases they sell, too. I will tell my friends come here.

Excentent serive, just help my patient opens a new account and buy two iphone 5s from their store, specially the guy name Neal really have patients and willing to teach them using the new phone which save me lots of time :)

Just went to this store this afternoon. Excellent Service, Their sales have many knowledge of new smart phone. since im a new user of new smart phone they are really patient and willing to teach me how to use on basic apps. Strongly suggest my family and friends to go there for new phone !

Good service ! They r very patient and help me solve all the problems! And they also tell me which deal is the best for me ! I save a lot money from their suggestion ! Will go back again !

I took my gramps here because it was time he ditched his brick-​like cell phone and upgraded to a nice one.
We entered the store right when they opened. What amazed me was there were employees in the store at the time. Instead of one of them attempting to help us, both came to help. One spoke mandarin/​cantonese to my gramps and the other spoke english to me.
Instead of trying to sell us some bogus plans we didn’t need. They asked us questions such as, «how many minutes do you use a month?» «what are the main features you’re looking for?» I felt that they really wanted to cater to my grandpa’s specific needs. All he wanted his phone to do was to for it to be able to read/​type Chinese.
After signing the contract the lady spent an extra 20 minutes (TWENTY MINUTES) with my grandpa. Helping him and teaching him about the software. My grandpa is old, as all grandparents are, so he is kind of slow and he does ask a lot of questions. Some how the lady helping him began to laugh. She made my grandpa laugh as well and that is why I rated this place 5 stars!

Ive been with t mobile for over six years now and I always went to première mobile for renewing my contract. However, I now learned that not all première mobile stores in the SGV are the same, especially the service. I recently renewed my contract with Première Mobile on Baldwin because their service and pricing was far better that the other local stores nearby. I visited 3 in total, as a customer looking for best plan and now phone combination, and the store here on Baldwin gv me the best pricing for renewing with them without any hassle or negotiating necessary. Service is excellent and they always call and follow up promptly as promised. Moreover, Crystal, the service rep, looked up my account and even called me to warn me about overages on my account, and offered a solution to make it cheaper. Service here is Much better than my previous store which had slow service and required me to follow up instead.
Happy with my new SG3! Of course I still hv to wait for a few rebates, but if everything comes as promised, I’m a happy t mobile /​première mobile customer. Keep up the good work!