Hollister Co

So bad customer service. Especially for return. Manager «Veronica», she had a bad attitudes.

Some girls really should get their attitude checked in this store. They have such bad attitudes. You’re working in retail. If you can’t have good customer service then find a job that suites your horrible attitude.
ESPECIALLY the Asian chick with the long reddish brown hair. I asked her if it was okay to try something on and she completely ignored me which the other girl stepped in and took over. THEN as there’s a line building up at 8:40 she loudly exclaims «are we not closed yet ugh». We then asked if it was possible to be able to add another couple it shirts to receive 25% again and only got another eye roll and sigh from her leaving us to get frustrated and walk out.
Good job HCO hiring moody high school girls as employees. CANT WAIT to shop here again…

The black employee lied to us about the hours of operations. Store had 30 minutes to clothes and was telling everyone they were closing in 10. Very rude and a great way to chase away paying customers.

Words can’t even describe what service I received you guys don’t even deserve one star … stand waiting in line for 20 min while employees just walking back and forth doing who knows what. Decided to assist the female guest that got there after me and still waiting. Your store needs to work on your customer service and attitude check.

Besides from their low prices in jeans, their customer service is flat out BAD.
I bought two pairs of jeans from Hollister online. One for me & for my boyfriend. I got jeans for $ 20 & got his jeans for $ 25. Both pairs were a bit long so we went to exchange it. After waiting 20 minutes in line, I went to exchange it.
The jeans at the time cost $ 25 in stores for both the guys and girls. The cashier said I had to pay the difference even though I just wanted to get a SMALLER size. And when it came down to my boyfriend, again, I paid a difference. Now like I mentioned before, I paid $ 25 for it online and the sale in stores were $ 25 so you’d assume it’s an EVEN EXCHANGE but I still had to pay ANOTHER difference. I know it was only 25 cents but i found it ridiculous that I had to pay for any difference. AND on top of that, this particular worker said «I could get a quarter for you to pay for it» first of all, it’s ridiculous I had to pay the difference & second, I don’t need your sarcasm you disrespectful worker.
I would NOT recommend coming to this location. Or buy the jeans at an expensive price online, wait for it to be on sale in stores & do the exchange so you can get money back.
TERRIBLE SERVICE & lines are always too long. And put more lights in the store so we can all see how terrible some of your clothes look.

These workers are so rude omg why do retail when you don’t want to help customers, and it so dark in the store ugh never again I will shop there

I don’t know what’s not good about this hollister location. Everything seems to be standard and the sales person is always nice and friendly. A nice store in the mall.

Terrible service. No one ever really helps and over cocky.

I never understand why you need two people helping one customer when they have a simple question and there is a mile long line in the store and only two cashiers? Everyone who works at this Hollister moves at a snail place. I am assuming this is because they are sleepy as it is hella dark in there. I attempted to find a certain item I saw online but was so confused with the darkness that I gave up and proceeded to just make a return.

It was my first time stepping into a Hollister yesterday. My goal was to buy a hoodie that I saw on the website on sale for $ 20 which I did. I didn’t like the atmosphere of the store. It was dark with loud music playing and all these twists and turns that makes it not a welcoming or good shopping environment. It was confusing so I had to ask an employee there where the hoodies were and he was nice and showed me where they were. It would be so much better if they had an open floor plan with more lights like other stores instead of a bunch of different rooms where you have to zig zag through.

I used to shop here quite a bit. Lately I’ve picked up more casual outfits again, so I’m back. I’ve never noticed how intense and crowded it is in here, especially on the weekends! During season transitions, retail stores offers a lot of great summer/​pre-​fall sale. I happen to swing by the past weekend and the line was seriously down the front door.
I wasn’t able to find any staff for help (for sizing, fitting room). I just picked up whatever I thought would fit (and trying to be more generous on the sizing since the cotton tops do shrink.) Some things are reasonably price, some are not. They are giving out coupons for Sept 17^th and like a said, a lot of sale going on.
The only thing I get irritated about this place– someone, at least one person would think I work there (at Abercrombie, at Gilly Hicks…) and I am constantly being questioned!

We all know that because a male or female model is displayed in provocative poses on the bags and throughout the store that we as customers will transform into those images by purchasing the over priced cheaply made clothing.
Half the battle is navigating through the obstacles of cave lighting, overwhelming perfume/​cologne and the headache inducing blasting of the music. I forgot to mention one of the by far MOST annoying obstacles… Tweens/​Teenagers clogging up the store texting and on the phone while you are attempting to shop. Of course after fighting to view the merchandise I was very disappointing by not only the selection, but the ridiculous pricing.
Most of the customers should be shopping at Crazy 8, Justice or The Children’s Place upstairs.
The employees are too busy chatting and carrying on to notice what is going on in the store.
Happy shopping. May the force be with you!
1 Star for the adventure.

i like hollister in general, but this location is horrible. filthy, rude, and lies. The staffs deliberately lie to you nor respect you in any way. not worth your time or risk of unpleasant experience.

First of all, this place is HORRIBLE.
My experience was extremely undesirable. For those of us who are not in the budget to always buy $ 50-​$ 80 jeans, the 50% off jeans sale was awesome. My boyfriend bought me a pair of their jeans but when I tried them on they were a size too big. So the next day we brought them back, I grabbed the same jeans but one size smaller and exchanged them with no problems. But when I got home I tried them on and my boyfriend said that I smelled like fertilizer! I bent down to smell my new jeans (not something you think to do when you grab a pair off the shelf) and they reeked of moth balls, no joke. Stupid me I thought to be logical and wash them. Still smelled. So I called the store and the girl who answered said, «sorry, you washed them. We can’t take them back.» So what am I suppose to do with jeans that smell and I can’t return them? What a waste. So I emailed the company, in case you didn’t know, you can’t contact hollister for beans. Their 800 number is completely automated and they will only take questions by email. Overall, in store and online– their customer service sucks. The email I got back said that managers are trained to know what they can and can’t take back and their word is final. Again it said «sorry we can’t help» I think that’s what their trained to say.
Conclusion– they lost a customer for life. I wasted $ 25. And they should stop hiring kids that don’t know shit and know more words than «um» «uh» and «Omg!» The only reason they got 1 star is because the quality of the jeans. If you’re going to shop here I suggest smelling all items before you buy them and expect an idiot to assist you, if you get assistance at all.

Walking into this Hollister, or any Hollister is equivalent to walking into a danger zone. The lighting is very dim, there is a table of bras and panties right smack in the middle of the pathway that you can easily bump into or trip over, music is annoyingly loud, and the perfume they spray throughout the store is noxious. To top it off, there are high school boys running around trying to scare their female friends as if they were in Universal Studio’s Haunted House. If you can tolerate all these obstacles, then you just might be able to find some good deals.

I always sneeze at all the Hollister Stores. Maybe, they don’t dust because it is so dark in there. I buy the t-​shirts to wear around my house when I clean. I always buy the shirts on clearance. Another thing that annoys me (besides the sneezing), is the price tags are always wrong and the shirts are everywhere!

Back in the day when it was cool to wear Hollister/A&F, I used to come here every weekend to drop a few bills. Believe me, it’s not that difficult to do in a store like Hollister when tanks are $ 20 and sweaters are roughly $ 40. Maybe I should have been smarter to have waited for it to go on clearance, but by that time, you see it on every girl walking by you. Still, $ 6.90/$ 9.90 tanks are good enough for me to sleep in. They’re comfy, stretchable, and in my experience, pretty durable. My ex says that even an extra small tank in a girl’s size in comfortable when he’s normally wearing extra large tees (it was an emergency, and he needed something to wear).
The employees here are very helpful too, as in most of Abercrombie’s other branches. When I’m looking for clothes my size, they’re always quick to come to my rescue. Plus, the selection at this location is usually better than the one in Montebello.
My only complaint is the perfume/​cologne that they spritz (as true for any A&F store including Gilly Hicks on the 2^nd level of this mall). It’s a lovely scent, but very overpowering when overused.

Hollister has nice and cute clothes. It’s a bit expensive, but the clearance section is definitely worth it. You can find really cute stuff at a fraction of the price. My only problem with Hollister is that the clearance section and basically the whole store are really unorganized. In the clearance section you basically have to dig through a huge pile of clothes for what you want. Still worth it, though.

Do you need cheap, good quality clothes? So does Holister. Their $ 20 tank top got rips after one wash! my $ 2.99 forever 21 tank lasted longer and looks ten thoasand times better! Why waste your money on their clothes, i saw the same style of Hollister in LA for way cheaper and way better material.

i like the smell of JAKE @ hollister before now they have a diff cologne — it’s a nice less pricey sister brand of A&F which is nice i love their shorts & shirts comfy & nice