Helen’s Cycles

I came here to get an old bike fixed. I admit, it needed a lot of work like a new chain, new cassette and brakes. It was hard getting the attention of the staff. They seemed in their own little world. When I did get someone’s attention, he told me that the bike would take over 2 weeks to fix and suggested I go somewhere else.
I ended up taking my bike to Bicycle Sam down the street from here. Bicycle Sam fixed the bike and had it ready the same day.
If you need your bike serviced, take Helen’s Cycles advice. Go somewhere else.

Had a great experience at Helens. The sales rep (Ronald.F) was very friendly, helpful and informative. He took the time to show my friend and I a few different bikes and allowed us to take them for a test ride (required driver license and C/​C). We both ended up purchasing a bike. Price was very reasonable. Prior to visiting Helens I went to REI and I was not impressed with selection or there customer service. I would definitely recommend checking out Helens if your on the market for a new bike.

Thank You Helen’s Cycle Arcadia for squeezing me in for a quick adjustment!!! I did not need a tune up after all! My Caadie (caad8) is happy again and ready for Aidslifecycle in June!. This place always have helpful folks. I was in and out of there and get to enjoy the afternoon for a nice ride!

I came here to check out the bicycles they have and I got hooked up for one and I definitely love the service. When I went I got treated so well and enjoyed that there was many things to get

Came here with a bike that hasn’t been used in 4 years. asked for a tune up on a hybrid and got a crazy look when I said I needed it for a triathlon that weekend. LOL but he calmed down once I told him it was just a sprint (12 mile bike ride). They were very helpful, especially bc I know nothing about bikes! He even could tell immediately that the bike was too big for me. They answered all my questions and seemed knowledgeable about triathlons. They were able to finish the work by Thursday when I dropped off on Monday. When I picked up, they even changed the pedals for me & showed me how to take off the front wheel so I can fit it in my car. Wish they had trisuits though. But I would definitely come here when I’m ready to invest in the proper tri bike.

I’m training for my first triathlon ever and had to get fitted for a bike. I was recommended to Helen’s Cycle. Seth and James helped with everything I needed.
James was the person who fitted me and did wonderful job with explaining every detail.
Seth assisted me with all the gears I needed, I was very pleased with their service. They’ll be definitely seeing me again.
Thanks guys
Jane

A very small Helen’s, but if you need some of the basics or a mechanic, they can handle the job. Had a tune up done, made a couple of adjustments post, seems to be working fine. Was a bit disappointed they didn’t clean up the hubs, rear cassette. (I’ve been spoiled with «pro builds» in the past) — …Still be on the hunt for the best mechanic in SGV.

As a first timer looking to getting into cycling, there is information overload online. Decided to walk into Helen’s to see if I can get help from a live person on what I needed to get started. That salesperson was Ronald. He greeted me when I came in which I believe is very important. Ronald was knowledgeable, very patient, answered all my questions, gave suggestions and ultimately found the bike for me at another location. I bought the bike at the other Helen’s location as there was a one day sale but came back to buy all the necessary gear from The Arcadia store.
Highly recommend this bike shop. Ask for Ronald!

I had a very very very small task for these guys, about $ 18 worth just in case that matters to you Mr/​Miss/​Mrs Reader
That being said, great service. If that’s as far as you read, then know they provided great service
Long story:
I bought a 14inch girls bike for my daughter’s birthday. Back tire was flat (tube broken?).
Called around a few different shops, these guys were very friendly (some weren’t), very patient, even though it was a very small task I was inquiring about and I probably asked more questions than what you might deem necessary for something this small.
They said I could come in and they’d do it right away, take 10 minutes (some weren’t going to be).
Finally, I had taken the training wheels off before bringing the bike in. The guy who fixed the tire tube also took off the rest of the training wheel hardware and put white plastic endcap things on (for safety? for looks?) without even thinking about it, no charge. Didn’t notice it in fact until I was already back at my car getting the bike back in.
Other little things: easy to find (off of Huntington Drive), easy 2 hr street parking right in front. This was during lunchtime during the week (a Tuesday)
For all those reasons, I’d definitely come again for any other bike-​related task. Great service!

When the business manager contacts you to rectify a problem you better believe customer service is still number one.

Just got my new ride! Loving it so much! Ronald was super helpful and informative! Can’t wait until my basket comes in so my bike will be complete. While I wait I get to ride my super cute bike!
I went to 5 other shops and Helens had the best pricing. Ronald helped me with all the accsories to personalize and gave me a great deal!

Just recently bought a Trek hybrid bike from this shop. I could say it was a positive, hassle free experience. The staff actually took the time to explain and addressed any question /​concern I had. They did give me a slight discount on the bike and accessories, oh and also a free water bottle + holder.
The bike I got (2015 Trek 7.2FX) is a light hybrid bike with narrow wheels and straight handlebars, It handles pretty well and did not disappoint. Only a small problem with the seat which is not as comfortable as I imagined it would be. On a long ride, you might want to get a thicker cushion seat or wear a heavy padded short otherwise you’ll sore your ass off. Pain in the ass, literally.

Name brand bike under 400! We bought two. Ronald was very helpful and did not try and sell us a bike out of our price range.

I came here for a kickstand and was surprised and pleased with the overall experience.
Originally I bought one online for $ 13 thinking it would be cheaper than going to a local bike shop. I returned it because it was way too big and heavy (defeats the point of buying an expensive bike that is light), and it didn’t quite fit the bike because it was too long.
I’ve driven by a thousand times and never knew this was here — found it because of AmEx small business day.
Got their standard kickstand for only $ 6 and it seemed decent — it’s the one they use on most of their bikes. Where I was impressed was that they offered to cut it down to the appropriate length for my bike, for free. It required these giant bolt cutters and at least two attempts, but it was just right for my bike’s height.
They were very nice and took the time to explain the difference of various tools and cleaners that I was looking at. I was there during their Black Friday 20% off sale, but their normal prices seem decent and reasonable to me. I will definitely be back the next time I need something for my bike.

I had an old mountain bike I wanted to start riding again. I took it in to see what the damage was and the guys there were honest and didn’t try to sell any new parts to me. Just some grease and it was ready to go.
Totally makes your day when you receive great, honest service!

I’ve been a loyal customer at Helen’s since 2003! I always appreciate their staff of mechanics’ insight and expertise whether getting an annual tune-​up or necessary repair work. I can always count on Helen’s to get my tri bike race ready and in tip-​top performance!

Just dropped by this bike shop on Mar 2, 2014 Sunday afternoon around 5pm to attempt to buy a new bike as the first time visitor after reading some reviews in Unilocal.
First, I had a hard time to find parking as the restaurant next door had a lot of customers already parked in the lot.
After I walked in, I got a cold «Hello» and I told the sales guy (not very tall one) that I was not a bike professional but I was looking for hybrid bike. The sales guy was not really interested in explaining anything and only asked my height and he pointed me to a blue bike on sales right away and when I asked about the differences between the one on sales and the next few ones, he just told me that the others has better parts.
I do not see any motivation from the sales guy to sell or explain any detail at all. I looked around different bikes and the sales guy just stood far away watching. I was disappointed with the sales experience in this shop.
It was sad that they hired this kind of sales person. They just lost customers with this type of sales services. I will visit other bike shops in the area instead.

Courteous repair guys but $ 5 to put air in my tire? Not a fan.

As you can see I rarely re-​review a joint. I have to re-​review this one. I had a couple of sub par experiences here. However, I came back on a whim and well, These guys turned things around.
They turned things around so far that I even bought my roadie from them. They have all the new and previous year model bikes depending on what time of year you are looking. Perhaps it was due to some new staff as well, but I have had a couple of visits with solid customer service.
Pro Tip: Negotiate, negotiate, negotiate! ohhh and know your gruppo’s!
So when I made the decision to pull the trigger, it was a great feeling as I had been looking for a roadie on and off for over a year. I had almost gotten a bike at another shop, but they had sold the bike an hour before I came in. So My search had continued… until I got here.
What I found out on my last trip here was that they actually sell used bikes on rare occasion. Those bikes are not typically used ones at all… They may have some miles on them but mostly gentle miles. They occasionally purchase used travel bikes. What is that you may ask? Well those are bikes that people ride when they take a cycling vacation or want to go on a road bike tour. Think Tuscany or Arizona. At least those are the places where they obtained bikes from.
The end result is I got an unusual Trek Medone with a full carbon frame. It has an ultegra gruppo with a three sprocket front crank. All of this on a 1 year old bike for a price over a thousand less than what it otherwise would have cost =)
Consequently I am very happy with this shop. They did a tune up on the bike at purchase and I will be doing another tune up in a few months. Overall I was very pleased with how things changed around at this shop. So If you are bike hunting, this may be a great place to go and get one. Let alone I have found out that another one of my friends got a bike here as well.

I was in the market for a road bike and stopped by Helen’s to take a look at their selection. I went to a handful of other bike shops in the area and got horrible service. However, the employees here are different they were really friendly and answered all the questions I had about bikes and even let me test ride the bike in the empty lot outside, all they ask is to hold your drivers license and credit card. I tested out a few bikes and ended up falling in love with the Women’s Cannondale Supersix. They offer 10% discount on any accessories on the day you purchase your bike, free water bottle, water bottle holder and lastly you can bring your bike back for a free tune whenever you want within the first year of your purchase.
They have a lot right next to the shop or street parking, accept credit cards and friendly staff! Glad I found them through Unilocal,it’s been over a year since I had my road bike and I still love it.