Foot Locker

I am a Veteran, US Marine Corps. I just visited the Footlocker at the Santa Anita Mall with my wife and my 1 year old daughter. I went to buy my wife and baby daughter new shoes. When we were about to pay I asked if they gave military discount. Jonathan who assisted us at the register said yes. He asked for my Military ID, I said I don’t carry it. I only carry my VA card (US Gov’t issued Veterans Administration ID) and my California Drivers License (which has a Veterans endorsement) on it. Which is proof enough. I left the shoes and walked out. In order to acquire either ID you have to provide your DD214. When I asked to speak with the manager he said he was the manager. I told him I wouldn’t be the first and last Veteran providing those ID’s. He didn’t care, no comment and just turned his back and walked away. How rude! Even with proper identification it’s a shame how veterans are treated by FootLocker at the Santa Anita Mall. He just lost a loyal customer with over 25 years of shopping at Footlocker.

I came here looking for a pair of Nike Lunar Flyknit 3’s. I first walked in and walked to the back where all the Nike running shoes were. I browsed the shoes to see which color I wanted and which would best fit my workout wardrobe.
Later on an employee named Chris comes up to me and asks me if I wanted to try any of the shoes. I asked for a black pair of Lunar Flyknits, because everyone loves pairing black with their outfit. I know I do. I tried that and then looked at the gray ones and he asked if I wanted to try those. I tried them and I felt that they were like the pair to go with but I was not sure and I am a really indecisive person so it was hard. So I asked Chris for his opinion and he said, «honestly, both colors are great, but I would go with the gray». He pretty much said the color I was leaning towards and I picked up the box of gray Flyknits and headed to the register.
I was in and out of the store pretty quick and the service was great, thanks Chris! Now I have some new shoes to break into!

Staff was great, very helpful. Lots of styles to choose from. Prices are in line with other shoe retailers.

So I stopped by here for the new release Jordan 11lab4, I asked the employee if they have it, she went to the back room to check for them. She came back and said they don’t have them, so I asked her a few questions and how much they were? The manager quickly interrupted and told her to go to the register, then I gave him a look and he looked back at me like «get outta here» this is terrible customer service. And 2 weeks ago I spent $ 200+ on their merchandise here, and I was gonna get the Mars for $ 140 today. If I could give this place 0 star, I would, I won’t be going to this place again.

Where do I even begin?
I come here a lot, because its near me, but, believe me no more. There are about a few ok sales people, but the cashier and the managers are a joke. One of the managers is constantly standing in the back and won’t come out. The other is always on the phone and instead of helping customers leaves it to his workers and just socializes with «hip» regular customers. I’ve watched associates with mountains of shoes in their hands while the managers stand and do nothing. There’s also a massive avoidance from these people. If you walk in and you don’t fit an image they give off they avoid you or ask you to go check their other stores. Not only this, but they don’t help you, period. My friend came in to buy shoes and these people proceeded to tell us they didnt have his size, so he was interested in ordering the product or looking at another location… we were ignored or tossed aside. Don’t shop here. They don’t care.

The worst foot locker in LA. Do not come here for the new release shoes. The workers won’t sell to you even they have a lot in the back. They keep all good shoes to their friends or try to sell more get extra money. Go somewhere else. I already called foot Locker customer service to complain all about this. Cause I saw what happened in my eyes.

I personally don’t understand why everyone is complaining and hating at the place. I never had a single problem there and all my transactions were always great. Oh and plus the location in my opinion is perfect as I’m just 2 miles away. Love that place !

There are 3 registers. One guy named Daniel is constantly on the phone and when he’s not he’s talking to his coworker Crystal who doesn’t know how to deal with returns «Yeah I’m just making sure the customer is returning the correct item».
There’s a long line with people who have been waiting for over 10 minutes. You do the math. It’s no wonder this place has one star. As Juan picks up the phone he drags it and drops it on the floor not at all attending to his customer.
I notify to the other worker and one tall Asian guy says,“He’s usually on the phone answering phone calls, but I’ll go check on what he’s doing.” He walks up to Daniel then turns away through the other side without ever acknowledging me again. I approach another shorter Asian guy who’s been flirting with an girl since we sat down to try the shoes — he says,“There’s only usually one worker working cashier even if it’s busy. One register for transactions and the other for answering phones.” … Uh okay.

This Foot Locker location is probably one of the worse locations around. However I’m starting to feel iffy about all the other Foot Lockers, Foot Action and Champs. I would never come here for new releases on shoes because I feel employees either take them first or they give them to their friends first. They usually get a good amount of pairs but it’s weird that numerous people have been complaining about not being to get a new release at these locations. It has become shady of how these businesses run now. You have a better chance of getting the new releases online than in your local shop. Mom and pop shops are better now. Staff here are usually not helpful. No real greetings or asking you if you need anything when you walk in. I never buy from this place. Before I did but things change and unfortunately changed for the worse.

I went shopping at this Foot Locker location and I had asked this female employee if they had shoes in wide. And of course, she flat out told me «No» and walked away.
So wouldn’t you think that Foot Locker would have all sorts of shoes to fit all customers.
Well, this idiot should be fired for being so rude. Guess I’ll be shopping elsewhere.

Since I’ve started running on a daily basis. New running shoes was constantly on my mind. So I’ve started looking for deals online for a deals on some Nike Frees. It seems that they are almost never on sale or in stock. So i decided to go the retail route. The new Free Run 2s were $ 90! I decided to just take the bullet and get it at the mall.
Only Foot locker had some decent selection color wise. The staff at this location was very eager to help me. He also seemed very knowledgeable about these shoes. I was able to find my size on display. They didn’t have a 2^nd pair in stock in my size. Kinda disappointed they didn’t have a new pair in my size in stock. But I didn’t want to come back, so I just bought it.
All in all, good experience. But If I had to buy these shoes again, I’d just get it online. Cost the same, and I know they will be new.