Eileen Chen, MD

Seriously read the other reviews, she is mad sketchy. She is rude and unprofessional and is a malpractice suit waiting to happen. The fact that she’s willing to share your medical history with anyone without asking for YOUR (the patient’s) permission is illegal and breaks all kinds of patient-​doctor confidentiality codes. When I asked for my file, she REFUSED to give it to me the last time I saw her. Then suddenly out of the blue, years later, she mailed my file out of the blue to my parents’ house without 1) when I haven’t seen her in years and 2) never requested it.
Seriously read the warnings on this page and do not see this doctor. I’m amazed she managed to pass medical school.

Once Again, DO NOT GO TO THIS DOCTOR.
This lady is one of those doctors that just looks to add unnecessary procedures to run up the cost of the appointment.
First of all, we had no problems getting an appointment. Her office was completely empty, we were the only two people in the office in the middle of the afternoon. That was the first sign of trouble. The other doctors we tried to schedule appointments with had very long waiting periods.
Our appointment was simply supposed to be a consultative appointment to ask her a few questions. She immediately recommended all sorts of unnecessary tests and even insisted I have an ultrasound that afternoon. Again, we were just there to ask a few questions.
Neither Dr. Chen or her rude assistant mentioned what the charges would be before any services were rendered. I would expect at least one of them to check to see if our insurance was going to cover any of the stuff she was recommending and then ask us if we wanted to proceed. She just went ahead and performed the ultrasound.
At the end of the visit, her assistant told us what the cost of the visit was and it was WAY MORE than was expected for this type of visit. If I had known that the visit was going to cost that much, I would not have agreed to do anything with her, I would have just left.
If you are dumb enough to schedule a visit with her, make sure you know what the cost of the visit is going to be before the visit is over and watch out for her added unnecessary procedures to run up the cost. Be very clear about the charges that are adding up with her. She’s not professional enough to make you aware of the charges before she actually charges you.
She’s not the most friendly doctor either. Very rude and impatient.

Dr. Chen is not your typical doctor. She may not be the friendliest. However, she is very good at what she does. I strongly recommend her service should you have infertility concerns.

Love Dr Eileen Chen!!! She is caring, friendly and knowledgeable. I have been coming to her office for the past 4 years. I would recommend her to anyone who needs someone who cares.

Dr. Chen is knowlegable and cares about her patient. Her staff is very polite. While some of the reviewers complained, I actually like the way they handle their billing. They verify insurance and cacluate my share of the cost ahead of the time. By the time I walked out her office, I had already got all my bills taken care of.

Came here because I needed birth control.
Not only did she not give me birth control. she actually told me it was a miracle if i was able to get pregnant because my cycles are 60days long. Little did she know I already have a son and hence the reason why i’m here for birth control! I told her this right after her comment and she immediately said «well then he’s a miracle». WTH. Ok on top of that she did a GAZILLION TESTS on me. almost made me feel like she was milking my insurance and just as the previous review said. she out of nowhere prescribes me a medicine that is suppose to make my period get back to normal or something (not birth control). I’ve been having consistant 60 day cycle periods, theres actually nothing wrong with that if you do your research and know that as long as your cycles are the same and not fluctuating all over the place then it is «normal». Turns out she specializes in infertility and was probably trying to get me on some plan of hers. NO NO NO! I need birth CONTROL not the other way around. I finally decided to write this review because my husband and I have been trying for only 3 weeks and now I’m pregnant again. wanted to make a point that this lady does not know what in the world she’s talking about. Either that or she does not treat everyone individually and just stuck me in a ‘catagory’. Bad experience overall.

I do not recommend this doctor. I had never had such bad experience in visiting doctors. Dr. Eileen is rude and impatient. It was my first time visiting an OB. When I had questions on things concerning my body, she’ll answer indifferently and impatiently. When I was very nervous on doing my first pap smear. She made feel more discomfort by telling me bluntly not to waste her time, and she has no time on me while we’re in the test. Then suddenly she stopped the test, and tell me to reschedule another day to do the test again because she cannot do it today for she spent too much time on me, and just left. Very upset at her. She’s so rude and non-​professional. And I really cannot see any ethic of a doctor on her. And they charge me $ 2xx for this service.

First of all, thank you to Dr. Eileen Chen and her staff for everything they have done. I am expecting my first child in May 2013! Words cannot express my appreciation towards their wonderful services.
Throughout my multiple visits to Dr. Eileen Chen’s office, she and her staffs have provided friendly and outstanding services. The staff will always call me to remind me about the upcoming scheduled appoinment and would follow up on my blood test results. Dr. Eileen Chen always returns my back call/​voice message even after hours (including weekends). You must understand that all medical offices are busy with various client’s calls and needs, therefore, you can’t expect them to accomodate everything perfectly. However, I never experienced any difficulty nor problems; they always get back to me and make sure I understand fully what medication I need and what I should do. Another great thing about Dr. Eileen Chen’s office is, they are open on Saturday to accomodate certain patients.
Personally, I feel that Dr. Eileen Chen is kind with her patient. She will always explain the pros and cons to make sure I fully understand what’s going on. Not all the doctor has the time to do that. With Dr. Eileen Chen, I find it easy to communicate with her and ask her advice. I would say most of the time she addresses and answers my issues promptly. Once awhile there maybe be some wait time at her office, however, the office staff will inform me ahead of time that there might be certain delays, which I find it to be respectful. Probably the longest wait time I had was 30 minutes, but this only happened one time. Other than that, most of the time it was less that 5 – 10 minutes wait time.
No doubt, I highly recommended Dr. Eileen Chen if you have any infertility issues. She is definitely attentive and serves your needs!

Yeah, my last review was based on pap smear alone. She’s great for that. Nice and easy.
I came back because I had a recurring yeast infection. Sure, she looked under the microscope but the bottom line is, I kept coming back because nothing solved the problem. After 2+ months of suffering, I went to another doctor because I was fed up.
It turns out it wasn’t even a yeast infection. If Dr. Chen has simply sent my cultures to a lab, she would have figured that out in less than 3 days and given me the proper medication.
Simply said, my past few visits and the resulting 2+ month ordeal have left me very annoyed!

I came to Dr. Chen for a regular check-​up and pap smear. She is knowledgeable, but beware that many of her suggestions require some sort of medication. I am not a fan of medication when it is not absolutely necessary. Furthermore, when I voiced concern over taking such medication, she appeared impatient, cut me off mid-​sentence, and told me, «OK, you don’t have to do it.» I also tend to ask a lot of questions, which I feel entitled to do when it comes to my body and my health, and she didn’t seem too happy about that either.
When I called to schedule my follow-​up appointment, I asked her if she could do a certain time on Saturday, since she books on an appointment only basis on Saturdays. «I have a life too, okay?» was her condescending reply. I find that unnecessary. A simple «no» would have sufficed.
This was truly an unfortunate experience. I wanted so badly to like Dr. Chen and develop a good working relationship with her all the way until her retirement because I believe she is quite the expert in her field. But I need someone who will answer my questions, otherwise the expertise is useless to me.

This is a very small practice located in Arcadia. Dr. Chen herself is nice. Her office staff is a little hard to understand (language barrier). I am puzzled by the ads for Botox & Latisse on the walls.
Pros
Convenient location. Office isn’t busy, easy to get an appointment. Wait time is never too long.
Cons
During examinations Dr. Chen sometimes thinks out loud and doesn’t always make sense or explain things enough.
Staff isn’t well versed in being professional. They don’t wear scrubs… it makes it feel like they’re working for their friend’s mom & pop shop. I had a terrible experience with the staff, which is why I don’t come to Dr. Chen anymore. I asked the Dr. to call me 2 times and both times I never got a call back. It was an urgent situation and I waited for a call back for 3 days. I never got the call. After that, I was disturbed at the staff’s lack of follow-​through. Its not a busy office. Why did I have to keep reminding them to have the doctor call me?
After going to another doctor out of the area, I was amazed at the difference in the level of care I received there. It seems that Dr. Chen lacks the experience & know-​how that my new doctor has (not to mention polite & caring office-​staff).
This office will work if you’re not accustomed to American style doctor’s offices, and speak Chinese as your first language. All others beware of sub-​standard service.

She used to work for Kaiser. Both her and Kaiser were terrible. She would rush in and got your appointment over with, spent very little with you. She talked to you like she is your mama, almost like lecturing the patients. She doesn’t do her job right, maybe I should even bring a lawsuit against her incompetency. Stay away from her and save yourself some grief and trouble. review, or if you’re connected in any way to the owner or employees.

I was looking for OB doctor since we moved to Temple City. Thanks to Unilocal to help me find Dr. Eileen Chen. Even though i know she only got 1 good review i decided to choose her among all the gynecologist around the area, probably bcuz of the first person made the review gave me a hint that she is also an infertility specialist. We’ll i’ve been diagnosed PCOS (hormone imbalance) that’s why i knew that she can address my issues.
I came there weekday in the morning, so not much people. They called me right away. The office was clean & the staff are friendly. Dr. Eileen Chen is very detailed & she will really sit down with you to explain everything.

I come to Dr. Chen for my regular girly check up and she is great. She is very thorough and spend a lot of time answering my questions. I had to call her for prescription from out of state, and her staff took care of it in a very timely manner. If you are looking for a new obgyn, she is the best. I did not use the infertility service but the other Unilocalers already given her 5 stars for that.

What an amazing physician. My husband and I are both in the medical profession. We had the fortune of having Dr Chen. She is increadibly thorough in her work. She tackles the problem for all angles, creating the greatest chances for conception. Most doctors do minimal for the sake of making more money by keeping their patients longer. She’s not like that at all. She cares about her patients and comes from an amazing background of training (USC). If and when we try for a second child, no doubt Dr Chen is the person for us.