Chase Bank

I keep trying to call this Branch to speak about specific details on the account I opened here. Every time I try calling this branch on different times and days, no one answers. This is ridiculous especially for an establishment that handles your bank accounts and funds. I recommend you go to a Different Branch if you want to choose Chase or go with a different bank entirely.

This branch treated my mother so horribly. She said they made her feel like she was stealing her own money. My father recently passed away and my mom made a large withdrawal to pay expenses and they treated very cold and took her id and the teller didn’t let her know what they needed to do. She was already emotional from my dad’s passing and this brought her to tears when she told me about it. Horrible customer service

This review is for this Chase location only. It is the best Chase bank around, very friendly and helpful staff, no long waiting line.

it’s a little smaller, but hey they STILL let me in 2 minutes before closing!

Probably my favorite bank around. I do a lot of running around for my boss and go to a lot of different banks and this is my favorite one to go into. The staff is always so nice, and helpful. Best bank in Arcadia!

Small parking lot!

The best bank in California! Of course, we expect good customer service from all banks. But this bank has staffs that are experienced and knowledgeable. They wont waste your time! Fast and easy.

I’ve always liked coming to this location because they have so many trees in the parking lot. There is shade just about everywhere you wanna park, but of course, that doesn’t really matter to some people, just saying.
As for my transactions, they are pretty quick and smooth. Only one time when they were doing that whole transition between Wamu to Chase, I went in to make a deposit and they had me sit down at one of the private desks and ask me all these questions about my banking and sign a waiver form. The guy kept asking me and then going through my account history with me. I think they were training him because another guy would come over and tell him what to do and what forms to give back to me. It was pretty annoying because I was on my lunch break and I just wanted to make a deposit and get out of there. My usual less than 5 minutes became a 10 – 15 minute transaction.
But for the most part, I usually get out of there real quick.

To be honest, most of these reviews on Chase do not sound like the Chase that i go to. Yesterday, came in made a deposit and left within 5 minutes. No Problems with the tellers, just convienent good ol’ banking. Thing that i do not like however about this branch is that it’s very difficult to make a left from baldwin into the parkinglot. Other than that, i had great service and am satisfied. Don’t let these reviews fool you, i had a decent experience (Not the best, but satisfied)

Last Tuesday i went to the bank and a personal banker was offering me a upgrade on my account. She was explaining the details for me. At that time she told me i can go to different Chase to have my safe deposit open. The next 2 days i went to Baldwin branch to have my safe open, they told me the account wasnt exist. I called back to Arcadia first ave branch, someone told me that she was busy with other customer and put on on hold for at least 5 mins. I was like WTF, this is an urgent that i was waiting in different branch. I called back again and still couldn’t talk to her at all. At then end the Baldwin branch banker called in for me and told her that he needs to talk to her IMMEDIATELY. Baldwin branch got things done and fast. So i have decided to re-​open the account with Baldwin branch .Then first ave branch called back told them that i was there first so i should not let Baldwin branch to re-​process my paper work. And they ask me to drive back to their branch to slove things out. I was like WHATEVER, i didn’t get any apology from frist ave branch. I don’t think i will go back there again. their serives are not what i expected.

I agree with the last review. Chase isn’t very nice and the corporate office is worst. I still have to keep an account here because i have soo much linked to my account. They try to pressure you and if you get in don’t get approved they look down on you.

I’m not sure if I’m just writing a review of Chase or this particular branch. It used to be Washington Mutual and I really liked it back then, but now things are so different. Nevermind the fact that during my last visit here, the guy tried to pressure me into getting a Chase credit card even though I just wanted to make a deposit.
Well, the metal detectors are gone now, so the illusion of security is gone, too. (I call it an illusion because I remember reading that WaMu got robbed even with the detectors in place). The calculators are missing, too, so when you fill out the deposit slip, you’ll actually have to use your brain! And the tellers? They all sound muffled because they’re sitting behind a wall of plastic now. It is so impersonal.