Carl J Chang, MD

Dr. Chang’s front office staff is incompetent and unknowledgeable when it comes to administrative work. They do not know when they are supposed to apply for insurance referrals and cannot keep track of patient files, not that they mind because they continue to pad up their checkbooks with my useless repeated visits to see the doctor for less than a minute.

Dr Carl Chang is kind and caring and funny. He is also honest. He will tell you if something is a waste of money. He will also tell you if you ask for something that he doesn’t think is a good idea or if he doesn’t think he can provide the best results. He has treated me for various conditions and removed several skin growths and has always provided good results. It’s always a pleasure to see him.

*THE 5 STARS ARE FOR DR. CARL CHANG ONLY. (not my overall experience: receptionists, etc.)
Let me just say, I called here to make an appointment last month and the woman who picked up the phone was rude and abrupt. She said they didn’t take my school insurance and I thought to myself, «That’s weird; every other doctor takes my insurance. I’ve never had a problem.». She said I would have to be a cash patient if I still wanted to make the appointment. She kept freakin’ cutting me off during our conversation and finally I just gave up and decided not to schedule an appointment at all! I immediately started looking up other dermatologists in the area, but after talking to my mom, she still recommended I see Dr. Chang and just try and call again. After my experience on the phone with the receptionist, I didn’t even wanna call back. A receptionist is a patient’s first impression of the doctor; that is the person all your patients have to deal with first before they even see you. Are you sure you want someone so unfriendly to be answering your phone and dealing with potential patients?!
Anyway, my mom INSISTED I see Dr. Carl Chang because he’s THAT good. I told her I didn’t even want to call back and deal with that woman again, so she called and made the appointment for me. (and told Dr. Chang about my experience)
Today I went to my appointment. I arrived 30 minutes early to supposedly fill out paperwork. First off, the older Hispanic receptionist here was rude as hell. I have a feeling this is the one I talked to when I first called. I scheduled an appointment with CARL CHANG and she said I scheduled it with Dr. Dong Chang, his father. I didn’t even know Dong practiced here. I was like «Who the heck is Dong? I’ve never heard of him in my life. I thought this was just Carl’s office.» and she tells me that she doesn’t have anything for Carl for another month. (I’ve already waited a week to get this appointment so I’m already aggravated.) No one even asked me which Dr. Chang I wanted to schedule an appointment with. If you know there are two, and I ask to schedule something with Dr. Chang, wouldn’t you naturally ask which one instead of assuming? SO ANNOYING.
The only person who was helpful was Vanessa. She came and talked to me and was so much more accommodating and sweet. Vanessa knew what the problem was and took care of it right away. She even called my insurance to make sure they took it because the receptionist wanted to charge me $ 95 because she assumed that they didn’t take my school insurance. (When she could’ve just called and checked.) My copay ended up being $ 20…so I guess they DO take my insurance. I ended up seeing Dr. Dong Chang today, but the next time I come back, I’ll make sure to tell the receptionist CARL CHANG. (because they probably won’t have the common sense to ask me which Dr. Chang again)
I’m only giving a 5 star review because I got a call from Dr. Carl Chang the same day at around 5pm. He called to apologize for everything that happened and said he would be more than happy to schedule me in next week. He was so courteous, polite, apologetic and even funny! hahaha. I haven’t even met the guy yet and I’m giving him a 5 star review because I can tell he cares about his patients and their experience at his office. I can see why my mom insisted that he be my dermatologist. We talked on the phone for about half an hour and I couldn’t believe he actually took the time out to contact me and make things right. I’m glad I didn’t judge this office based on their receptionists, because if I did, I would never come back. I will come back for Dr. Carl Chang though and hopefully my visit won’t be as bad as what I experienced today. (*cough* hire new receptionists *cough*)

Dr. Carl Chang is fantastic! If you like to have a wealth of information from someone who is like the Energizer Bunny of doctors, he’s your guy. Being that acne is something that affects many folks’ self-​confidence (myself included), Dr. Carl never makes you feel uncomfortable. He is patient, well informed, super nice and funny. He cares about your wait time too, which is rare for a doctor’s office.
My pharmacist even complimented him on his promptness in completing paperwork for the insurance company. What else can I say? He’s the best!

I never been to this place and the receptionist gave me a horrible impression of the business. I am new to the area and need a skin ointment refill prescription. She didn’t let me finish telling her why I called, asked for my full name & D. O. B. then figured out I wasn’t a regular patient. Then said the doctor isn’t available to be seen til April 1^st. and her English wasn’t clear. Wth?

Your receptionist is TERRIBLE (via phone conversation). She has ZERO diplomacy and a demeaning tone when asking about insurance coverage. I was referred to your practice and was immediately turned off because of her demands. Her phone mannerism was so crude that I couldn’t believe she was the first person I would be in contact with, should I visit your office. I understand the need to gather insurance information, however, her approach suggest that it’s all about the money and therefore, you are insignificant unless she was able to auscultate the favored insurance information.
It’s a shame as Dr. Carl Chang was the person I was trying to make an appointment with. My general practitioner said he has great rapport with his patients. Additionally, based on previous reviews, Dr. Carl Chang seems to provide the attentive care that we would all expect when there are cause for interactions with any doctor.

Office closes at 5PM but I’m still waiting. Been waiting for 1.5 hours now… How much longer will I have to sit in here waiting for my follow up?!

Dr. Chang is passionate about what he does and you can definitely tell by his energy when you meet him. He is very thorough in explaining prognosis and your condition. He answers a lot of questions and is patient. I think his attention to details makes him a better dermatologist than others I have seen.
It is a little pricey and he does not take insurance. I think you get what you pay for, he prescribes things tailored to your specific condition. I received 5 different meds for my condition whereas I got only 2 when I went to other dermatologists. So far, my condition has been improving in comparison to the others I have seen.

Dr. Carl Chang might one of the most enthusiastic doctors I have ever met :) And he gave me one of the most comprehensive consults I have ever received. We covered all the basis in my 30 minute visit. This doctor is personable, professional, energetic, and certainly thorough. I feel like all my questions were answered, all alternatives discussed, and the best treatment chosen.
The office staff seemed pretty friendly as well. I had insurance question and they made sure to clarify everything for me. I feel pretty confident and comfortable about the procedure I’m getting done in this office.

The front desk staffs are rude, unfriendly, and not professional. Very bad service. I think the doctor needs to talk to them and teach them how to be nice and respectful to patients.

Awesome doctor. Meticulous in his description and treatment plans.
Pros: Spends a lot of time with the patient. Answers all the questions you may have.
Cons: Need to make an appointment that may be weeks away.

I have been to Dr. Chang’s twice now. I came to him because he was local and easy to get to. At the first meeting I was pleased to find him personable, open to questions, and very attentive. Dr. Chang struck me as very knowledgeable, hands-​on, and capable. He explained what my prognosis was, what it meant, and what the proper treatment would be. My concerns were immediately put at ease. At the followup visit, I was pleased to show improvement with his treatment. I now have a dermatologist that I feel I can thoroughly trust, and have no plans to go elsewhere! He really cares for his patients. And he’s just around the corner!!!

It is no surprise that Dr. Carl Chang has such great reviews on Unilocal.He really is a great dermatologist. He will tell you what medicines he will prescribe you, tell you how many times a day/​duration, and make sure you know of the side effects. He also gives tons of samples and coupons to save money. You just know he cares.
My review doesn’t really do him justice. He’s just amazing! I will never see another dermatologist. Go to Dr. Carl Chang. He will take really good care of you.

Dr C. Chang is definitely a great dermatologist, very knowledgeable with all questions/​concerns and has great bedside manner. However, the wait times at his office are horrendous. The last time I went, I ended up going there early and had to wait another 30+ min over after my appointment time before he showed up (busy with another patient). Afterwords, he was very knowledgeable in answering all my concerns and questions.
However, just to note, he may be backed to back on appointments a little too much because during the meeting, just as I thought he was stepping out for a moment (as I still had questions), the nurse actually told me he was done with our appointment. At that time, I told the nurse, hold on — I still had a few more questions as I wasn’t done. She then had this look of uncomfortableness and said I should make another appointment to see him. To then which I got annoyed since I took time off from work just to make this appointment, which I had to wait and then some.
But, just as I was about to leave, Dr. Chang reappeared and told me to head back to the room since he heard I had more questions/​concerns from the nurse and would come back to me after dealing with his next patient if I could wait a bit. After that, when he did come back, he made sure to ask if I had any more questions or concerns prior to leaving again.
Overall, I will continue to return, however, their office might want to look into scheduling their appointments a little bit better since if they are always behind or cutting appointments short, that’s a quick way to lose patients who are trying to be patient.

To update my review 4÷29÷15:
Dr. Chang didn’t resolve any of my issues street seeing him for two years. I had to visit another Derm and surprisingly my new Derm ran the same test and she was able to find the problems right away. I regret not seeing other doctors sooner for my problems.
Old review:
Dr. Chang is the best Dermatologist I haven’t seen for a while. He spent almost an hour going over my concerns and gave me solution to each of the problems. His rate is also reasonable for people that don’t have insurance.
2 things that I need to point out:
* Impossible to schedule any urgent appointments when you feel ill
* Doctor is very busy so if you do have any urgent concerns better luck next time
Five stars for the doctor and minus one star for the appointment.

I’ve been coming to this derm for a couple years now, and he always gets the job done. There’s actually two practicing derms at this location (Dong and his son Carl I believe). Dong is very straight forward and tells it to you like it is, which I appreciate greatly.
Rates are a bit pricey, even with insurance. He makes sure to give you lots of refills on your prescription as they should be incorporated into your daily skincare routine. No complaints, just great service and decent bedside manner!

I really like this doctor he is very detailed explaining things to do. He also showed he cares that i didnt see to other doctors.

I’ve always hated going to the doctors for any reason. But, Dr. Carl is very knowledgeable and very friendly. He doesn’t seem rushed and always take the time to really explain every step of the way. Dr. Carl seems to enjoy what is doing and seems to have concern for his patients.

After finding out my old dermatologist would no longer see patients, I was in search for a new one. I have seen Dong Chang (the dad) once before but did not like the idea of having to wait for more than an hour even with an appointment. I then found out they moved to a new location with more staff. So I decided to give them another try. I requested to see Dr. Carl Chang (the son). I figured there would be less waiting since he came on board not that long ago. hehehe…
After arriving at the new office, I still had to wait a bit, but at least not an hour for sure. Dr. Carl Chang was really nice. He really took the time to explain EVERYTHING to me. He made me felt really comfortable asking him questions without rushing me out of the door. I would recommend him to ppl I know.

I started going to Carl’s father Dong when I was in middle school. My sister most recently tried out Dr. Carl last week and he came highly recommended. She did warn me about him though. She said he looked exactly like the Asian guy from the Hangover & Knocked Up. Sure, sister okay you exaggerate.
As soon as he walked in, I thought holy *&^5 it is him! Not only does he look like the guy, but he sounds like him too! You know that part in Knocked Up when he asks Katherine Heigl’s character if she smokes cigarettes?
Well I had a similar moment when he said, «Lauren what are we looking at today? You have some concerns? Let me get your chart» All while staring straight at you waiting for you to answer after he shot off 20 questions at you.
Once my head stopped spinning I made the decision that Dr. Carl was the man and I would not be returning to his father as a patient. Dr. Carl was clearly knowledgeable and attentive. He also doesn’t try to give you 1,000 prescriptions for lotions and creams that are expensive.
As an added bonus to seal the deal, he’s a Trojan. Fight on.