Arcadia/210 Self Storage

The place is great for storage but the customer service lack what I expect. My accountant payable person was in a medical leave. I tried to set up on line so I can make the payment on the 27^th payment due on the 1^st well I tried so many times it fail. I had to walk in the payment on the 10^th to find out that they have been charging me for insurance fee that I have coverage. My insurance broker sent what they needed. Then I find out on the 11^th I am late. I called and the person was not very nice on re phone or helpful. He did not listen to me he hear but did not listen. Then I speak to the person perry and he tried to help but it was not working. He asked me if I can come in and they will do it for me. I went there with in minutes I received help with setting up the payment in line with a late fee. I told him this is the problem I had and I was trying to set up auto pay and couldn’t last month becaus I wanted to avoid the fee. He is the manager, I felt that he could have seen that the past three years we haven’t been late. And would waive the fee, well he didn’t then when I set up the auto bill I asked to see what the password to get in is. He asked me for the key. I told him I don’t have it with me. I just want to know the password. then he had to ask for my id really I made a payment and then I set up the auto pay. He didn’t have to give me the whole number just the three and that is all he did. He looked at my ID card. Really I am not sure what to think but I am going to get rid of this storage unit.
Customer service and people who appreciate your business because you in some ways pay for their salary.
Service is not up to my standards here. That is why they get the one star.
Storage should be temporary so I will move the stuff into the trash.

Facility is great but their online payment features SUCK big time. Always freezes and doesn’t work. Very annoying! They need to update their system. It’s still in the Stone Age!

We rented a storage unit here for a couple of months… took advantage of one of their specials.
This place gets a 5 star rating for cleanliness, longer hours, selection of multiple sized storage units and the ability to use flat bed carts for free… the service staff was very friendly throughout the whole process from rental of a unit to checkout.

210 Arcadia Self Storage is leaps and bounds better than other self storage companies I have used. The facility is kept clean and the team is very professional. Sara the assistant manager has great customer service skills. She cares about her job and is very helpful. Friendly and always has a smile on her face.

This is probably one of the best self-​storages out there, period. The units are in great condition, the facility is great (how many self-​storages have wi-​fi, a conference room, and granite countertops?), and as many people here are saying — the staff is WONDERFUL. Props to Eddie for his great attitude and the rest of his co-​workers who take pride in their work.

I’ve been with these giys for years! So far nothing to complain about, the manager is helpful and price is reasonable!

I’ve been renting here for the last 6 months and I love it here I haven’t had any issues with them since I’ve started renting. The staff is nice and the place is always clean. I would recommend this place to any of my family and friends. Love it here!!!

So far so good! This was my first storage unit experience and Eddie was great! He showed me an available unit, let me know about their current specials, and walked me through the contract. It was easy, just in and out! I loaded my stuff into the unit the next afternoon and it was easy.
Perks:
–free usage of their moving truck (I think it is 15′ long?) for moving IN. You’re responsible for gas though
–they have these rolly cart things to stack your stuff on and move. Along with the carts, they have dollys.
–elevators
–clean facilities
–will let me pay my rent online!
I’ll be here for a few months, so we’ll see if this keeps up! Glad I chose Arcadia 210 Self Storage!

This place is clean and look nice. Staffs were friendly. But their elevator tends to have problem quite often. That is just the only thing I don’t like about this place.