The UPS Store

This store is great. The people are friendly and knowledgeable. It’s has the feel of a local community store even though they are a franchise. They make sure that you are getting the best shipping option for your needs.

Local Aptos UPS store. Here today for an Amazon return. Very friendly, efficient, and well maintained store. Helpful and attentive, the staff was very nice. Plenty of parking out front too. Thank you UPS Store :)

Perfect office solution one stop shop for the Aptos/​La Selva beach community (or those taking care of quick business while vacationing in the area). Printing, shipping, packaging, notary service, great office supply and greeting card selection & much, much more! :)

Really nice place. Friendly, efficient, copy machines always in perfect working order. What else could you ask?

The staff is not as knowledgable as I would expect, nor as friendly as I would hope. One of the personnel was downright teenager-​surly, while another just didn’t seem to care, and a third seemed to be a newbie who knew enough to know he didn’t know and could ask but only after a far too protracted monologue about the options that probably wouldn’t work and he was sorry but he could ask. I had asked about printing color pages from a PDF, which they don’t do (tip: go to Print Smith for that!), or maybe sometimes do but in any case their machine was broken and doesn’t have a USB port.
The other time I came to the store was to ask about shipping a suitcase, for which the surly woman at the counter was no help, and the apparently senior staff member just knew it was «expensive» and didn’t seem to want to finish leaning on his dolly long enough to actually check. When I smiled and said, okay, fine, thanks, and went on to buy a couple greeting cards, I got more of the same sulky service (and the clerk had to check the sign to see what the cards cost). I will avoid coming back in future.

Most helpful UPS I have ever been to. They are respectful and very courteous.

I’ve had a mail box rental there for a few years. Anytime I have a huge package Max is always willing to help me with it.
Its a great place, they have some funny greeting cards that I purchase there.

This UPS store needs improvement … specifically w PR. skills. I’ve used them a couple of times, but will probably take my business elsewhere. In particular, there is one person that has an attitude that acts like you should feel lucky he’s even helping you.(tall skinny lanky fellow w a dark mustache). This is not an isolated interaction. It has happened a few times. In short, an attitude adjustment is necessary.

Very strange. I have been going here for years, mostly for easy local photocopying & the occasional shipping something out. They have become more & more weird, unreasonable, and money-​obsessed on the copying. This most recent time, an employee helped me with a simple copying job; she made several ones that were not up to par, and then insisted on CHARGING me for them, unlike any other reputable copying business! I should have refused to pay or kept the receipt for the manager, but I was so disgusted I just paid and left.
The feeling I get now is that (maybe?) they lose money on the copying aspect, and that someone «on high» has told them to not waver from charging for EVERY copy, even if THEY mess it up! In my case this last time wound up being $ 1 for the 2 simple black & white copies that I needed. I know my loss here was miniscule in the scope of things, but doing business this way is unacceptable, and I will just go to the much more reasonable Print Smith down the street from now on.

Been working with them since 2002 before they became UPS. They are extremely professional, always courteous and dependable. Great place!

Sent a package to Boston. Filled out paperwork stating it was going to an apartment. No one told me, nor was it written anywhere on the paperwork they asked me to sign that 1. UPS will not leave a package at an apartment without a signature 2. It will be returned to the UPS store it was sent from after three days of them trying to deliver it with no one home. Person was out of town and did not get the post it note until after the package had already been returned!
Called UPS and they said the policy of not leaving a package out in open (The building is only three apartments and the mail area is inside, so not out in the open) is on their website. So apparently, when you walk into a store, you are supposed to go to the company website to read the fine print before you make a purchase! UPS and the UPS Store (which is privately owned and certainly doesn’t care to make their local customers happy) are refusing to refund my money or resend the package for what I already paid.

They had what I needed. Good parking. A working copier. Good service. Fast service. And a good amount of envelopes. In and out in a flash.